Safety Play Reviews - Read 156 Genuine Customer Reviews

Merchant Metrics


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 62%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Safety Play 5 star review on 27th September 2020

Sara Uttley

Safety Play 5 star review on 22nd August 2020

John Carlisle

Safety Play 5 star review on 13th August 2020

Jeanette Maidment Maidment

Anonymous

Anonymous // 01/01/2019

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“Excellent quality chippings. The red chippings are a great colour and blend in nicely. The children have fallen a few times and due to the chippings we havent had any injury. Delivery took a while but this was due to Covid 19 and we were aware of this before we ordered. 5 stars”

Helpful Report

Posted 10 months ago

“I echo a lot of the other reviews, the product is great!! .....But the delivery company and communications is terrible (and isn't customer service based). I had to chase for delivery date (after receiving an email just stating it was out for delivery - but not date given). As per the text message from the courier "I might get the delivery by 5pm that day" and on the tracking page its stated to call customer 1hr before hand (which would have been perfect regarding planning work calls etc.) Courier called as he turned up at my house - so had to quickly jump off a work call to take delivery of the pallet. Having experienced many other deliveries during Covid of similar sized items, all of which were provided a much better levels of customer services, therefore highlighted how poor this was. hence only 3 stars...”

Posted 1 month ago

“Thrilled with the product as it’s brilliant. HOWEVER safteyplay really need to invest in a better courier for deliveries. We had a nightmare trying to get these delivered and each day we were promised delivery by 5pm which never appeared! I also felt that they started to ignore our calls towards the end (we had to do all of the chasing) and things only miraculously resolved when we resorted to social media to highlight the fact that our order was still missing. If they can sort the delivery side then they would have received five stars as I can’t fault the product at all.”

Posted 1 month ago

“The blue rubber chippings are perfect. Really vibrant, the colour doesn’t come off so it really is zero mess and it’s lovely and bouncy and safe for the kids. It also looks great and really does stay put in the wind. Cannot fault the product, it does exactly what it says it will. We had delivery and communication problems with safetyplay which is why I knocked two stars off. We called ahead of placing our order to check delivery times as we wanted it in time for our sons birthday and were told that would happen. It didn’t. I had to chase up with safety play when it didn’t arrive, they didn’t contact me. It was then due to arrive the next week. It didn’t. Again I had to contact them when it didn’t arrive. I appreciate that sometimes machines break and that with the best will in the world delivery times sometimes can’t be fulfilled but good customer service would see the company contact the customer and apologise ahead of time, not leave the customer waiting for a delivery that doesn’t arrive and then leave it for the customer to call/email to find out what is going on. All the while the website advertised next day delivery.”

Posted 10 months ago

“Quality rubber chippings, after spending an afternoon handling this there was absolutely no Blue on my hands or clothes! Unloaded the 500kg bag by hand so had the chance to examine it carefully and as they say - not a scrap of wire to be seen. Just ordered some more it's that good!”

Posted 11 months ago

“Brilliant service 😊 quality of chippings is brilliant and really sets of the play area 😊 definitely recommend to anyone looking for a great play surface that looks brilliant and is so soft that u have no worries about kids hurting themselves 😊 Definitely would use again 😊”

Posted 11 months ago

“Great product and great finish for our play area. Only reason I give four stars instead of 5 was that I found two small pieces of metal mixed in with the rubber when unloading which were quite sharp. Also I recommend stating the length of delay to delivery on your website rather than at point of purchase. I delayed ordering to ensure the skip I had was removed prior to delivery but I could have ordered and not have worried if I knew it was going to be 4 week delay.”

Safety Play 4 star review on 18th August 2020

Posted 11 months ago

“There was a bit of a delay in receiving the product as we placed two separate orders as we realised there wasn’t enough for the area we built and since they outsourced the delivery during covid it took a bit longer than we wanted. However, the customer service was great, they were really helpful and kept me updated when they were collecting the order and when it would be delivered. The product came on pallets, really well packed and in giant hippo type bags. We’ve just laid it and it’s perfect! It looks amazing, is really bouncy and the kids absolutely love it!! We went for purple and it looks so great. Would not hesitate to use them again. Great product and company! Thank you.”

Posted 11 months ago

“Excellent product but delivery was delayed due to Covid 19 but once informed about delivery we got it the very next day. All staff very helpful and courteous. Quality of the product is excellent.”

Posted 11 months ago

“Thank you so much for the safety play chippings. I cannot thank you enough. I chose the red chippings which go perfect for my colour scheme as I didn't want really bright colours. We also added a sand pit at the last minute and will be putting up a slide from the decking area so the children can slide into their play area without having to go down the stairs. Your pricing was great and you were the only ones who had the stock and delivery time when for they were needed. From the staff who answered my queries, the lady who sent the invoice and rang me up, to the man who delivered the chippings, they were all exceptionally friendly, kind and welcoming. Great service and would highly recommend you to anyone. Thank you”

Posted 11 months ago

“Delivered within time scales given. Good quality product.”

Posted 11 months ago

“Web site easy to navigate, easy selection process, great value, quick delivery, very impressed, thank you will definitely would recommend.”

Posted 11 months ago

“Pieces could be a little bit bigger”

Posted 11 months ago

“recieved our chippings this morning,very pleased with how they look,wont have to worry so much now incase my daughter falls over on her play area.”

Posted 1 year ago

“Very happy with product. Communication and delivery lead time could be improved.”

Posted 1 year ago

“We are made up with our rubber chippings. Perfect colour and really good quality. It added the finishing touch to our little boy’s play area.”

Posted 1 year ago

“Great product and service. Communication was excellent and the delivery driver was very helpful in moving the pallet to where we needed it. Our kids are delighted with their new play surface. Would highly recommend.”

Posted 1 year ago

“Easy to order, quick dispatch.”

Posted 1 year ago

“Good product and delivered when promised”

Posted 1 year ago

“Good service good quality”

Posted 1 year ago

“Really good! The order came within the timeframe given on the website! We are so pleased with the chips. We ordered the blue for a pirate ship we were building and it looks like it is floating on the sea! Couldn’t be happier. Thank you!!”

Posted 1 year ago

Safety Play is rated 4.73 based on 156 reviews