Run and Become Reviews

Name: Run and Become
Address: 4a Eccleston Street, London
Rating: 4.88

4.9 Rating 3,363 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,363 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

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“I’m usually an in store customer but tried online. Running shoes arrived in good time. I trusted that the same brand, same size but updated version would work as fitting had been so thorough for my last pair in March. They are perfect and I feel like a gazelle!”

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Posted 4 years ago

“Rather than visit the store for a new pair of runners (upgrade) I telephoned the shop. I received great advice and help. The trainers arrived promptly. Fit and comfort were just as discussed. Very happy with the service.”

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Posted 4 years ago

“I love Run and Become. Great service in person and online.”

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Posted 4 years ago

“Speedy delivery and a very quick, easy and efficient returns process. I’ll definitely shop with you again and recommend you to my running friends.”

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Posted 4 years ago

“Excellent, friendly and informative service. Very happy with my new runners!”

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Posted 4 years ago

“Two pairs of shoes ordered and delivered unfortunately I’ve had to return both pairs because the sizes were way out. I would normally wear a six and ordered several sizes larger but I couldn’t get them on so would need several sizes up. Hoping the charges are refunded quickly.”

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Posted 4 years ago

“My order came within ,3 days perfect”

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Posted 4 years ago

“Easy ordering online and very prompt delivery with good communication via email. I’d ordered trainers from 2 other sites, paid then only afterwards got an email to say they weren’t actually in stock so refunded - wasted time. So really appreciated RnB being efficient and up to date stock list. Trainers arrived in intact packaging. Thanks and would definitely order here again.”

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Posted 4 years ago

“Run and Become are incredibly helpful both online and in their Cardiff store. Ordering and delivery are easy, as are returns. The only reason I gave 4/5 is because they don't stock wide fit women's trail shoes (other than Hokas) in store, which meant I had to buy three pairs to try on and send two back. While I was in a position to do this, a lot of people don't have over £300 spare so they can try on shoes and then wait for refunds. That said, they process things really quickly, and I will continue to buy my running shoes here.”

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Posted 4 years ago

“Fantastic customer service and advice on the phone - bought 3 pairs so I could try on at home. Think you could helped me with which brands come up small (ASICS and Saucony) as had to post back two pairs for the bigger size. Need stronger bags for the return as I wasted a lot of parcel tape. Nice touch complimentary biscuit and free return welcome”

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Posted 4 years ago

“Easy to search website and ordering process.”

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Posted 4 years ago

“Excellent customer service, high quality merchandise, fast delivery, easy returns if needed.”

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Posted 4 years ago

“Socks arrived quickly as I ordered. Price was comparable to other sites.”

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Posted 4 years ago

“Had a problem ordering on line. Managed ok with phone call. Delivery prompt. Product very good. Will use this company again.”

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Posted 4 years ago

“Great website, good product info. My husband loved the shoes and they were right for his gait phew”

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Posted 4 years ago

“Fast and efficient service”

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Posted 4 years ago

“Excellent speedy service, parcel delivered on time. Thrilled with my new trainers!”

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Posted 4 years ago

“Well impressed with service. Please amend my surname to read Kobia-Amanfi and not Kobia-Anafi”

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Posted 4 years ago

“It is a good replacement for the Nike Zoom Structure 20 that I previously owned”

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Posted 4 years ago

“Great service throughout, fast delivery and good communication up until items delivered all the way to lil ol NZ! I’ll be back!”

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Posted 4 years ago

Run and Become is rated 4.9 based on 3,363 reviews