Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,465 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Small purchase only. Really prompt response, service and delivery. Encouraged to shop online again.”

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Posted 5 years ago

“I have bought trainers (& apparel) from Run & Become for over 25 years & have never had a single negative issue during this entire time. I don’t think many will be in a position to say this regarding their other retail experiences. Adrian & family (Edinburgh branch) have always been extremely friendly, helpful, knowledgeable & efficient throughout my running life – from being an weekly-racer to a daily-scuttler ! They provide excellent background experience (from thousands of miles covered themselves) as well as the latest in-store tech to match you with the correct pair of shoes. You may be able to find a slightly better online deal but, in my experience, for the long term (& the long road), it is better getting it right.”

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Posted 5 years ago

“Quick and efficient. And helpful staff at the end of email. Fabulous.”

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Posted 5 years ago

“Efficient”

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Posted 5 years ago

“Great stuff, delivered as promised. Good email updates too. Been buying from them for years, and will continue to.”

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Posted 5 years ago

“Very happy with the speed of delivery”

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Posted 5 years ago

“Fantastic, smooth online ordering experience. Would definitely use again - thanks Run + Become 👍🏻😀”

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Posted 5 years ago

“My order from Run and Become was received in the mail quickly (2-3 days after ordering). No postage costs were charged and I had only purchased one item costing £11. This is unlike most companies when it comes to delivery costs so very impressive! The purchase was due to a sales offer as well. Full marks to Run and Become, excellent customer focus!”

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Posted 5 years ago

“The trainers I bought for my son and daughter were excellent. Both were delighted with them and have been running happily ever since!”

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Posted 5 years ago

“Excellent service in every way. Unfortunately my trainers were too small and had to be returned but a refund was issued the next day.”

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Posted 5 years ago

“Great service, great shop and staff. Looking forward to when I can visit in person. Thank you. Andy.”

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Posted 5 years ago

“I am very happy with my purchase. I've bought from Run and Become several times before. Often, I've had a chat with them about what I've needed, and their knowledge has been extremely helpful. Fantastic.”

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Posted 5 years ago

“Wide range of running kit at great prices. Excellent customer service and fast delivery”

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Posted 5 years ago

“I used to work near the shop and buy in store but no longer work there so I signed up to emails where you can get a good sale and free home delivery!”

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Posted 5 years ago

“Ordered running shoes on-line. Got them two days later. Excellent service, would highly recommend. Alex.”

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Posted 5 years ago

“Removable pads make a faff. Have to sort them every time it comes out the wash. Support is ok but there are better on the market. Large fitted me s. 38d usually”

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Posted 5 years ago

“Contacted the Edinburgh store for advice on replacing my tired out trainers with a pair as similar as possible. Got a response the same day to tell me exactly what I had bought the last time and a link to the most similar suitable pair in stock. Ordered and received just a few days later. Very happy!”

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Posted 5 years ago

“Very good and professional, quick delivery, all over fantastic service”

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Posted 5 years ago

“I've always enjoyed shopping at the Cardiff store as the staff are so friendly and helpful. Shopping online is obviously less personal, but the site was easy to use and I was very impressed with the speed of delivery.”

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Posted 5 years ago

“Very helpful, efficient and speedy service.”

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Posted 5 years ago

Run and Become is rated 4.9 based on 3,465 reviews