Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,465 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,465 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 5th March 2026

Anonymous

Anonymous // 01/01/2019

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“Really helpful phone call! Dipika recommended a great pair of shoes and all my running problems seem to have gone.”

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Posted 5 years ago

“Excellent online service! Great selection of footwear and easy to use delivery and return process. Will definitely be using again!”

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Posted 5 years ago

“Perfect service”

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Posted 5 years ago

“I have been a customer of R&B Edinburgh for more than 12 years and I have always found everyone there extremely knowledgeable and patient when it came to helping me pick the right trainers as I'm an overpronator and need shoes with some support. The advice has always been spot on. This time, due to covid, I sent an email looking for advice for my next pair of trainers, they responded in no time and provided the information I needed. I bought the trainers from the online site, the transaction was super smooth and the new shoes arrived in 36 hours. I'm very grateful.”

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Posted 5 years ago

“Easy to complete purchase on your website which is well designed and not full of overblown hype.”

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Posted 5 years ago

“Not being an avid runner previously, but wanting to take it up in lockdown to maintain my sanity, my prior seldom used running shoes fell apart when I set off one morning (a definite sign of neglect)! So, I wanted a new pair sharpish. I was very pleased by the service I received by Run and Become. I have a wider foot and the information and recommendations provided by Run and Become gave me the confidence and information to select a model to suit me. And the order arrived the next day, when many other deliveries I have had during lockdown have been delayed. Extremely happy with the service.”

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Posted 5 years ago

“Brilliant shop”

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Posted 5 years ago

“During Covid-19 whilst not being able go to the shop, we found that the ‘on-line gait analysis’ was very easy to do and we then had a very helpful conversation from a member of staff. Through that, I was able to make a purchase for a new pair of running shoes for my daughter. The shoes arrived very quickly and they fit like a glove and have already improved her feet and shin pain. Huge thanks for all your help ‘Run & Become’. Catherine Goldsmith”

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Posted 5 years ago

“Quick delivery and products were great.”

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Posted 5 years ago

“I had the online gait analysis and Laura from customer support called me, gave me excellent advice, and now I age some fantastic Brooks GTS 20 running shoes that have solved my knee pain. Amazing service and the shoes are perfect.”

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Posted 5 years ago

“Fast, efficient online order, product as described, just the brilliant service that is characteristic of Run and Become Edinburgh. Thank you!”

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Posted 5 years ago

“When I needed some advice about wide-fitting shoes, Run and Become were able to satisfy. They were also speedy with delivery, so full marks.”

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Posted 5 years ago

“I’ve just bought a mask and it’s super amazing! A bit smelly so I would definitely recommend washing it first before wearing but other than that it’s very breathable and comfortable!”

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Posted 5 years ago

“Quality supplier, free delivery Free returns processed quickly and efficiently”

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Posted 5 years ago

“Really good explanation of products and quick delivery service. Pleased with the products I purchased”

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Posted 5 years ago

“Great selection of products, super fast efficient delivery. Will definitely be back”

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Posted 5 years ago

“The online gait analysis was excellent and I'm really happy with the help and advice given, it was as good as in person. There was great communication throughout which made it a really easy process. I've now received my new Brooks and I'm really happy with my purchase.”

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Posted 5 years ago

“Excellent service,”

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Posted 5 years ago

“Good product and service”

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Posted 5 years ago

“Nice quick delivery. Only problem was that the Gortex trousers which arrived were labelled large but must have been small or extra small - wrongly tagged!”

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Posted 5 years ago

Run and Become is rated 4.9 based on 3,465 reviews