Run and Become Reviews

Name: Run and Become
Address: 3 Colonnade Walk, 123 Buckingham Palace Road, Victoria, London, London
Rating: 4.88

4.9 Rating 3,435 Reviews

98 %

of reviewers recommend Run and Become

4.9

Based on 3,435 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Returns Process	Easy

Run and Become 5 star review on 1st May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time buying Brooks running shoes ...very happy with my purchase. First time using Run and Become 👍..excellent choice...excellent service...like to shop local whenever possible will definitely purchase again.”

Run and Become 5 star review on 1st February 2021

Helpful Report

Posted 4 years ago

“Can not fault the product and service”

Helpful Report

Posted 4 years ago

“An excellent customer service, got my new running shoes really quickly and I'm very happy with them.”

Helpful Report

Posted 4 years ago

“I’ve had two fantastic experiences with the team at RaB Edinburgh - I bought my first pair of road shoes since having kids through a consultation and gait analysis in shop. Such a great service - thorough, knowledgable and the staff really wanted me to have the right shoes. After a few months I wanted a trail shoe but we were back in lockdown. So I had a few emails back and forth then a phone consultation which were all super helpful. Ordered a pair of shoes then had gait analysis via video. Really helpful and genuine assistance which gave me confidence in what I was doing. Two pairs of great fitting shoes - thanks guys! Would highly recommend.”

Helpful Report

Posted 4 years ago

“You did what you said on the tin so to speak. Unfortunately this time items returned as not suitable, but I'd certainly use your company again.”

Helpful Report

Posted 4 years ago

“Chose Run and Become as they offered an online analysis gait, easy to do and consultation a great service. First pair of trainers too big, sent back and new pair arrived within 6 days, free postage. Would highly recommend. Went for a 10k run yesterday and felt like i had a spring in my step!”

Helpful Report

Posted 4 years ago

“Your comment said write a review to improve. I don’t think you need to improve it was easy to order and delivery was a couple of days. The only thing I miss ( out of your control) is calling in the shop hopefully soon thanks again for my order and stay safe all”

Helpful Report

Posted 4 years ago

“I found the website very helpful, my new shoes were delivered quickly and they’re perfect.”

Helpful Report

Posted 4 years ago

“Easy, convenient exchanges process. Fast delivery”

Helpful Report

Posted 4 years ago

“Its difficult buying new trainers in the middle of lockdown but R &B's staff couldn't be more helpful or knowledgeable.”

Helpful Report

Posted 4 years ago

“Really helpful service, the online analysis works well.”

Helpful Report

Posted 4 years ago

“Great website and service, and great trainers too. Very helpful to have free returns so that I could try a couple of different styles before buying. Not easy to buy running shoes online so well done for making it as easy as possible!”

Helpful Report

Posted 4 years ago

“We had been searching far and wide for Nike Zoom 400s and came across Run and Become. They responded to our query immediately on shipping to Australia and the spikes were delivered ahead of expectations. I know who I am coming to in the future for spikes that are not readily available in Australia. Thanks!”

Helpful Report

Posted 4 years ago

“Easy to order fast delivery and good trainers”

Helpful Report

Posted 4 years ago

“Delivery as expected. Sadly these were not a good fit - toe box to shallow. I returned and was promptly refunded without any fuss.”

Helpful Report

Posted 4 years ago

“Thanks for your assessment tomorrow to chose a new pair of shoes, and for support during shipping issues with the previous shoes”

Helpful Report

Posted 4 years ago

“I was very pleased with the service when I was buying some running shoes . I had some questions and the response from the customer service team was excellent . The shoes were despatched quickly and I am very happy with them .”

Helpful Report

Posted 4 years ago

“Great experience, quick dispatch and delivery. Would recommend!”

Helpful Report

Posted 4 years ago

“First purchase and I will be back. Very good range and prices are competitive. Above all, excellent customer service. I was really impressed.”

Helpful Report

Posted 4 years ago

“I need a wide trainer, and there was lots of advice on the website and plenty of choice for my specific requirements. Shortly after placing my order I received a call from a member of staff at Run and Become, followed up by an email, to check on my address as I had inadvertently left off the house number. I really appreciated this prompt attention. Trainers received on time, and they are absolutely great (although laces could be longer!)”

Helpful Report

Posted 4 years ago

Run and Become is rated 4.9 based on 3,435 reviews