Ruislip Appliances LTD Reviews

Name: Ruislip Appliances LTD
Address: 112-116 Pembroke Road, Ruisli, London Borough of Hillingdon
Rating: 4.88

4.9 Rating 1,708 Reviews

98 %

of reviewers recommend Ruislip Appliances LTD

Company Reviews

Metrics

Info

4.9

Based on 1,708 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01895633837

Location:

112-116 Pembroke Road,
Ruisli
London Borough of Hillingdon
HA4 8NW

Ruislip Appliances LTD 5 star review on 2nd July 2026

Ms Kapikyan

Ruislip Appliances LTD 5 star review on 5th June 2026

Mr Farwar BALANCE TO PAY

Ruislip Appliances LTD 5 star review on 15th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your online system allowed me to order a fridge and agree a delivery date of the next day. You did not have stock so delivery could not happen, but your system has no checks in place for such an event. Instead of a phone call to discuss, I was emailed a quote for a more costly fridge with no indication why. I had to call you to find out my fridge was out of stock, and your firm took the money, without the item being available. Having asked for email confirmation that a refund was on its way I had to phone again to chase you for a refund. Better communication would be useful.”

Helpful Report

Posted 2 years ago

Our system does not usually allow this to happen, and does have control of stock, so I can only apologies for this anomaly, and also for the lack of communication on our part.

Posted 2 years ago

“I normally use the big household named retailers, on this occasion I put my trust in Ruislip Appliances LTD and the service I received was second to none. I will certainly use them again.”

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Posted 2 years ago

Thank you Mr Lees for supporting local and taking the time to leave us a review. We look forward to being of assistance in the future.

Posted 2 years ago

“Helpful service in selecting correct item and efficient arranging delivery”

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Posted 2 years ago

Thank you so much Mr and Mrs Cathcart for your business and for taking the trouble to leave us a fantastic review!

Posted 2 years ago

“Staff were very helpful and efficient. The fridge freezer I ordered was delivered promptly and the delivery men were very pleasant.”

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Posted 2 years ago

Thank you Mrs Brown for your business, and for taking the time to leave us a review.

Posted 2 years ago

“Very good & excellent back up”

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Posted 2 years ago

Thanks so much Mr and Mrs Morjaria for a fantastic review - it really does mean a lot to us!

Posted 2 years ago

“Purchaseda replacement washing machine which was delivered and installed on time as promised. Very good and efficient service”

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Posted 2 years ago

Thank you for your business Mrs Wedlake, and for taking time out to leave us a review! We hope to be of assistance again in the future.

Posted 2 years ago

“The product was good at the right price and delivery was pretty much when I wanted it. The service both within the store and from the delivery personnel was fine but pretty unfriendly”

Helpful Report

Posted 2 years ago

Thank you Mr Teggart for taking the trouble to leave us a review. Apologies - our staff are usually very friendly, I can only assume you caught us on a bad day! We hope to be of assistance in the future!

Posted 2 years ago

“The guy served was helpful, paid £25 to recycle old fridge, which I was getting free elsewhere. Along with free delivery which I paid to them £15. Else was quick to deliver and hopefully should be okey if there is any repairs needed in Warrenty as I have been told. Thank you guys”

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Posted 2 years ago

Thanks Mrs Somi for a 5 star review!

Posted 2 years ago

“I wanted to promote local businesses and thought of giving this business to Ruislip appliances. But I regreted the decision during the process. The Australian accent sales person was so unhelpful and uncooperative during the process . Make sure you have good customers focused staff in the store there are plenty of Uk staff who are more willing to work look after your customers better!!”

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Posted 2 years ago

We don't employ any Australian staff - but more importantly our guys are usually extremely helpful and polite, it is something we pride ourselves on! I can only apologies for your experience - and assure you that this is not the norm!

Posted 2 years ago

“Excellent service, on time, installers did the job perfectly, sorted the warranty in no time, friendly, approachable, knowledgable. An asset for our high street. An area for improvement might be removing shoes when entering the house, but this might be just me being ‘tidiness freak’ :) Well done guys amazing work”

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Posted 2 years ago

Thank you Mr Tzanidakis for taking the trouble to leave us a 5 star review. Apologies for any footprints left - you are very entitled to be a tidiness freak :) The problem that we have is that the delivery guys need to be wearing steel toe capped boots, due to the nature of the products that they are carrying. We trialled the use of she coverings, but they guys then had to put the product down at the door in order to put the coverings on which wasn't practical and dirtied the underside of the box which we they then brought inside! So apologies, but until we come up with a better solution we just need to hope for dry weather! Thanks again and thank you for your business!

Posted 2 years ago

“This is the 5th item I have purchased from Ruislip appliances as always excellent price and great people to deal with. This is always my first go to store for electric appliances”

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Posted 2 years ago

Thank you Mr Harris for your business and taking the trouble to leave us a 5 star review. We hope to be able to to supply many more in the future!

Posted 2 years ago

“Excellent service from the company. Ordered the machine in the morning and it was installed that afternoon. Unfortunately it went wrong, not Ruislip Appliances fault, and it was replaced almost instantly. Brilliant service in my view.”

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Posted 2 years ago

Thank you Mr Aitken for taking the trouble to leave us a 5 star review. We really do appreciate it and your business. So glad we were able to get the issue resolved.

Posted 2 years ago

“Recently purchased a new dishwasher from Tristan at Ruislip Appliances. Initially had a problem but the way Tristan dealt with it was most satisfactory. It is not the first time I have bought from them and I would always recommend them. Thank you Tristan”

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Posted 2 years ago

Thank you Mr Baldwin for your business and for taking the time to leave a fantastic review.

Posted 2 years ago

“He was helpful and nice to talk”

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Posted 2 years ago

Thank you Mr Patel for taking time to leave us a review - we really do appreciate it.

Posted 2 years ago

“Very good service Good advice on integrated new appliance. Fitting service was done very well and the new microwave looks as though it belongs. I would use Ruislip appliances again.”

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Posted 2 years ago

Thank you Mr Sherman - we look forward to being of assistance again in the future!

Posted 2 years ago

“Really poor delivery drivers literally dumped double fridge freezer by our front door inside even though husband removing kitchen door while they arrived ran off jumped in van with out q wrd ! Called office more helpful member of staff said well they hve lots of deliveries poor service 😕”

Helpful Report

Posted 2 years ago

Thank you for your feedback. I’m truly sorry to hear about your experience with the delivery team. I appreciate you bringing this to our attention and hope we can earn back your trust.

Posted 1 year ago

“We've been using Ruislip Appliances for many years, and would not hesitate to recommend them to other people. It's reassuring to know that they are local, so any issues can be dealt with quickly, as opposed to dealing with a call centre and company that could be based anywhere. I highly recommend Rusilip Appliances, and will continue to use them in the future.”

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Posted 2 years ago

Thanks Kevin for a fantastic review - we look forward to assisting you in the future!

Posted 2 years ago

“When the fan finally failed in our very old cooker hood Ruislip Appliances found a suitable replacement. They also recommended a local tradesman to remove the old hood and install the new one; he was very friendly, highly competent and did a great job.”

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Posted 2 years ago

Thank you Mr and Mrs Young for a great 5 star review. We hope to be of assistance again in the future.

Posted 2 years ago

“Totally problem-free online purchase process. Delivery very quick, so very satisfied with Ruislip Appliances.”

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Posted 2 years ago

Thank you Mr Aston for taking the time to leave us a review. We hope to be able to assist in the future.

Posted 2 years ago

“Very helpful in the shop when we went to choose and buy a dishwasher. It was delivered and installed a few days later and the installation team were very good. All in all, difficult to fault Recommended”

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Posted 2 years ago

Thanks so much for taking the trouble to leave us a fantastic review.

Posted 2 years ago

Ruislip Appliances LTD is rated 4.9 based on 1,708 reviews