Ruislip Appliances LTD Reviews

Name: Ruislip Appliances LTD
Rating: 4.89

4.9 Rating 1,417 Reviews

98 %

of reviewers recommend Ruislip Appliances LTD

Company Reviews

Metrics

Info

4.9

Based on 1,417 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

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Phone:

01895633837

Ruislip Appliances LTD 5 star review on 10th April 2024

Mr Patel

Ruislip Appliances LTD 5 star review on 29th December 2023

Mrs Maria Golabi

Ruislip Appliances LTD 5 star review on 21st October 2023

Mr And Mrs Ray

Ruislip Appliances LTD 5 star review on 13th September 2023

TAHERA BEGUM

Ruislip Appliances LTD 5 star review on 15th March 2023

Anna-Roda Estefani

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service from local shop. Phoned one day delivered next. One complaint, am elderly and floor was messy after installation which was not easy for me to clear up”

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Posted 2 weeks ago

Thank you so much, for your review. I am so sorry - our delivery team are usually so thorough and diligent with leaving properties clean and tidy after installation, so I apologise that they fell short on this occasion and will pass on your feedback to the team.

Posted 1 day ago

“Pretty good. Product was competetively priced and ordering was easy (very polite). Some confusion on when this was going to be delivered/fitted, but not a huge problem. Fitters were very good.”

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Posted 1 month ago

Thank you for your business, and your review - I have passed your feedback onto the fitters!

Posted 4 weeks ago

“I was very pleased with the purchase from your firm two years ago of a Fridge/Freezer. The service I received was excellent. I therefore chose your firm recently when I needed to replace my Washer/Dryer. Once again I am completely satisfied with the item and the service and would highly recommend your firm.l”

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Posted 4 months ago

Thank you Mrs Williams for taking the time to leave us a review. We are thrilled that you are completely satisfied and look forward to supplying you again in the future and hopefully earning that fifth star!

Posted 3 months ago

“The product was good at the right price and delivery was pretty much when I wanted it. The service both within the store and from the delivery personnel was fine but pretty unfriendly”

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Posted 4 months ago

Thank you Mr Teggart for taking the trouble to leave us a review. Apologies - our staff are usually very friendly, I can only assume you caught us on a bad day! We hope to be of assistance in the future!

Posted 4 months ago

“I like to say my opinion when everything is done.( 7th December 2023 ) I am going to Japan from 15th November to 5th December. My washing machine will be delivered 7th December.”

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Posted 5 months ago

Thanks Mrs Noguchi for taking the time out to leave us a review. Apologies for the over hasty review request. We hope you have a fabulous trip to Japan and look forward to completing your oder on your return.

Posted 5 months ago

“I phoned through to find out if you had the kettle in stock resulting in an immediate order. The credit card processed, and I subsequently collected it several hours later - good result! Staff were friendly and courteous and had a sense of humour. I shall certainly give you first call for electrical items in the future!”

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Posted 5 months ago

Thank you Mr Blundell for a great review - hopefully we will be able to help in the future and hopefully get that extra star!

Posted 5 months ago

“Brilliant shop used them for years for great value kitchen appliances .”

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Posted 5 months ago

Thank you Mrs Conway for your business and a great review - hopefully we will be able to help in the future and hopefully get that extra star!

Posted 5 months ago

“Fantastic and quick service- only issue was that the item was delivered a day before we agreed. Luckily someone was in but it was a bit inconvenient.”

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Posted 5 months ago

Apologies for the delivery mishap. Thank you for taking the trouble to leave a review.

Posted 5 months ago

“The installation guys were a bit behind schedule but when they did come it was a very smooth installation and removal of the old appliance.”

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Posted 6 months ago

Thank you Mrs Saunders for taking the trouble to leave us a review. Apologies for the delay with installation.

Posted 5 months ago

“Good attention to problems. Servicing engineer called same week and diagnosed issue after investigation. Only a call-out charge was nèeded, and this spared greater expense.”

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Posted 8 months ago

“Very professional efficient and polite”

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Posted 8 months ago

“Was easy to order on phone on the washing machine and was delivered and fitted Will recommend it to family and friends”

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Posted 9 months ago

“I easily found the product I was looking for on your website and purchased a graded item at a good price, the description and photos accurately showed what I was purchasing and I wasn't disappointed when the product was delivered. Overall I was happy with my experience and would purchase from you again but I have given a 4-star review instead of 5 because communication around delivery could have been better. My order confirmation stated that the product would be delivered on Monday 17th April, I arranged to be home and to have a friend come round in the evening to help me install it. At 10.00 on Mon 17th, I called to see if I could get an indication of the time of delivery and was told that my delivery was booked for Weds 19th. The person I spoke to explained that you only deliver to my area on Wednesdays and apologised that no one had called to let me know. He advised that the delivery would be made on Weds 19th between 10am - 4pm and that if there was a problem someone would call me. I arranged to be home all day on Weds 19th, it was getting late in the day so around 2.30 I called to check that it was on its way and was told that the delivery was booked for Thurs 20th. The person I spoke to said that you don't usually use your vans to deliver to my area (RG24) but as you had several deliveries in the area you were using your vans instead of a courier. He apologised for whoever informed me that the delivery was going to be on Weds 19th and that it would definitely be on Thurs 20th. He said he would get the delivery driver to call me when he knew his route to give me an indication of the delivery time so I didn't have to wait all day. I got a call at 9.30 on Thursday as promised to say they would be with me within an hour and the product was successfully delivered.”

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Posted 11 months ago

Thank you Tracy for a very fair review! We are extremely proud of our ability to deliver promptly and when promised, so I am very sorry to hear that we didn't deliver on this occasion! All I can do is apologise and hope that we get the opportunity to make things right in the future. Thanks again!

Posted 11 months ago

“Very easy process to work with your company good job all round.”

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Posted 11 months ago

Thank you Mr Seaman for a good review - Hope we get the opportunity to supply to you again, and hopefully next time we can get that 5th Star!

Posted 11 months ago

“I like the Bosch vacuum cleaner. However, when I bought there was not mentioned in the description that it will come without additional parts, brushes etc. It was great communication with the shop staff and he suggests to buy additional parts separately through the Bosh website. Another extra money to spend.”

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Posted 1 year ago

Thank you for the lovely review. We have passed on your feedback to the team and Bosch - we do understand it is frustrating when you have to pay out for extras!

Posted 1 year ago

“Ruislip Appliances seemed to be trying too hard and then falling short of their promises. We ordered a Liebherr Fridge freezer to be delivered Monday. The computer told the assistant that only afternoon slots were available. Another man more senior (probably the manager) came over saying he could deliver in the morning. My wife stayed in all morning and when nothing had come by 12:30 I rang up to find that the van had only just left for the afternoon slots with our fridge freezer on board. When I asked why it did not come in the morning the man said it was always going to be in the afternoon because that was the only slot available. So, my wife stayed in the morning for nothing. However, the fridge that was sold to us has been very good. Very quiet, very cold and like the alarm function that tells you when you have left the door open. Overall Good but I think they should not promise something they cannot deliver. I think they tried too hard to gain our custom. Next time just tell the customer no more slots in the morning we will have to deliver in the afternoon.”

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Posted 1 year ago

“Good selection and straight forward. Always obliging to help as best they can. True to their word!”

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Posted 1 year ago

Thank you for a lovely review!

Posted 1 year ago

“Very good oven and matches our old neffl”

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Posted 1 year ago

Thank you for the lovely review Mr Booth!

Posted 1 year ago

“experienced customer service and delivery on time very content”

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Posted 1 year ago

Thank you for your business and the lovely review!

Posted 1 year ago

“Good attention from Ruislip Appliances and cooker was delivered and old appliances removed on the day as agreed. It was a shame that the electrical fitting/plug had to be changed in order to fit the cooker in place and that the fitters were not authorised to do this so just left the cooker with me and left. However, I was lucky in that the local electrician I found to change the plug came the same day and fitted the cooker in place at the same time for me. Again Ruislip Appliances were prompt in refunding the fitting fee for this to me, so no complaints there.”

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Posted 1 year ago

Thank you for the fair and lovely review! We are sorry we weren't able to fulfil the installation on this occasion but are pleased you managed to get it resolved promptly! We hope we can be of assistance in the future!

Posted 1 year ago

Ruislip Appliances LTD is rated 4.9 based on 1,417 reviews