Ruislip Appliances LTD Reviews

Name: Ruislip Appliances LTD
Address: 112-116 Pembroke Road, Ruisli, London Borough of Hillingdon
Rating: 4.88

4.9 Rating 1,576 Reviews

98 %

of reviewers recommend Ruislip Appliances LTD

Company Reviews

Metrics

Info

4.9

Based on 1,576 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

01895633837

Location:

112-116 Pembroke Road,
Ruisli
London Borough of Hillingdon
HA4 8NW

Ruislip Appliances LTD 5 star review on 15th May 2024

Ruislip Appliances LTD 5 star review on 13th September 2023

TAHERA BEGUM

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product is very good, disappointed with the service of the young sales person. He presumed that who I was with was my husband and in fact he was my brother and marked the receipt as such.showed me a microwave that was similar but it was me who pointed out three things that were not going to be the same which he then agreed (as I had bought this version of the microwave from you 12 years previously.) He said twice to us as long as you have done your due diligence on the microwave everything would be all right but with out any information from him ,what were we supposed to understand from this.? When giving me my receipt there was no thank you for my custom. He is not personable and I would not like to be served by him again and he would put a lot of people off of shopping with you. your delivery service was excellent.”

Helpful Report

Posted 1 year ago

Thank you Mrs Hagger for taking the time and trouble to leave us a review. I apologise that you were disappointed by the level of service you received in the shop. As you can see from over a thousand 5-star reviews this is not the norm, and I can only apologise that this wasn't the case in your experience. We are extremely proud of our staff, their product knowledge and usually extremely high level of customer service. Thank you also for your kind comments regarding the delivery and installation team, and all feedback has been passed on to our staff.

Posted 1 year ago

“I ordered 2 products from the company. Happy with one but the other was the wrong item and they could not supply the original advertised one as it was mistakenly sold to another customer. Poor stock management. Also both products were graded but delivered without being properly repackaged, courier driver commented on this saying it was not the usual standard as others would do. flimsy bubble wrap that did not cover and only partially protected.”

Helpful Report

Posted 2 years ago

Thank you for your review and for bringing these issues to our attention. I'm pleased to hear that you were happy with one of your products, but I sincerely apologise for the mix-up with the other item. We are always striving to improve our stock management, and your feedback is invaluable in helping us do so. I also appreciate you highlighting the packaging concerns. We aim to provide adequate protection for all our graded products, and I’m sorry to hear that this was not the case in your situation. Your comments will be taken seriously as we work to enhance our delivery standards. We truly value your input and hope to have the opportunity to serve you better in the future.

Posted 5 months ago

“Although I am happy with the appliance and the speed of delivery, unfortunately despite several assurances from Vinny that he was coming back to fit my kitchen door (as it is an integrated appliance) it's still not done. Vinny was very pleasant and competent but after nearly a month my door has not returned. He was supposed to come last Saturday, but am still waiting .”

Helpful Report

Posted 3 years ago

Thank you for your business and for taking the time to leave us a review! Unfortunately, we occasionally have to use contractors to carry out installations for us, of which Vinny is one of them, not employed by us. Apologies that he let you down on this occasion. We hope to have an opportunity to put things right in the future!

Posted 2 months ago

“Good service but beware of restocking fee”

Helpful Report

Posted 3 years ago

Thank you for your review, Zainab. We're pleased to hear you found our service satisfactory. We understand that restocking fees can be a concern and appreciate your feedback on this aspect. It's something we strive to communicate clearly. Thank you for choosing Ruislip Appliances, and we hope to assist you again in the future!

Posted 5 months ago

“Great fridge freezer. Purchase was straight forward and staff ok but no assistance or suggestions offered as to how to actually get the fridge freezer into the house (up steps). I asked a friend if he knew anyone who could help, as he had been in the refrigeration business, and he spoke to someone at Ruislip Appliances who gave him the contact details of Vinny - who was brilliant. Why couldn't Ruislip Appliances just give me his name in the first place rather than me trying to find bodies to help?”

Helpful Report

Posted 3 years ago

Thank you for your review, Mr and Mrs Young. We’re glad to hear you’re enjoying your new fridge freezer. We apologise for the lack of guidance regarding delivery assistance; we understand how frustrating that can be. Your feedback is invaluable, and we will share your suggestions with our team. We're pleased Vinny was able to assist you, and we hope to provide a more seamless experience in the future. Thank you for your understanding and support!

Posted 5 months ago

“Great place to find a bargain. Two chaps who delivered to me had a stinking attitude, didn’t even say hello. Just “where do you want it” then told me I ordered the wrong item when the clearly delivered the wrong one. Lied and told me the one I wanted was sold but still listed on the website.”

Helpful Report

Posted 5 years ago

Apologies that you felt the delivery team fell short and that you were lied to - this was a misunderstanding. We hope to be of assistance in the future so that we have the opportunity to put things right.

Posted 2 months ago

“Delivery was excellent but awaiting a reply to a problem with the oven”

Helpful Report

Posted 5 years ago

Thank you so much for your business and for taking the time to leave us a review. Apologies for the delay in responding to the issue with the oven. We hope to be of assistance again in the future!

Posted 2 months ago

“Confusion over delivery day. Could be better friendlier service in shop.”

Helpful Report

Posted 6 years ago

Thank you for your feedback! We're sorry to hear that there was confusion regarding your delivery day and that our in-shop service wasn't as friendly as it could be. Your comments are important to us, and we will work to improve in these areas. We appreciate your input and hope to provide a better experience next time! Warm regards, Team Ruislip Appliances LTD

Posted 2 months ago

“Good service found us exactly what we required. A handles fridge to match our kitchen.”

Helpful Report

Posted 7 years ago

Thank you for your review. Please do let us know how we could improve on 3 stars. Kind Regards Ruislip Appliances.

Posted 2 months ago

“Very Good Knowledge about products. Took time to explain different options/designs.”

Helpful Report

Posted 7 years ago

It's a shame we only earned 3 stars without the feedback to improve on. Thank you for your business though and hopefully we will get an opportunity to serve you again!

Posted 5 months ago

“I am a landlord and needed a washing machine for one of my tenants. I found the service quite inflexible since the delivery would not be allowed to any other than the address of the cardholder. Of course this is unsuitable since I did not need the washing machine at my address but at my tenants house. This caused me no end of problems. Even ordering a washing machine from John Lewis the delivery address can be stated differently to the card holder address as with other suppliers. I thought this was unstatisfactory and indeed Ruislip appliances were willing to lose my business over this !”

Helpful Report

Posted 8 years ago

Thank you for sharing your experience, and we appreciate your feedback. I’m sorry to hear that our delivery policy did not meet your needs as a landlord. We strive to provide flexibility where we can, but there are certain security measures we must uphold for the protection of both our customers and their purchases. I understand how this could be inconvenient, and I sincerely apologise for any frustration this may have caused you. Your comments are valuable to us, and we will certainly take them into consideration as we look to improve our services in the future. Thank you again for your input.

Posted 5 months ago

“The service we recieved at the Denham branch was very good. The sales assistant was very helpful and was able to give us information on the different ovens we were looking at. We ask for the oven to be delivered to the shop so that we could collect at our own convienenace. However when I got a message to say our order was in the shop. Great, Can you imagine the frustration when i manage to get the time off work to collect the oven only to discover it was Ruislip? Please in the future could your staff take note of which branch of the shop the order was placed and that the person informing the customer say which branch of the shop the order is at. thank you”

Helpful Report

Posted 8 years ago

Thank you for your review. We appreciate your kind words about the helpfulness of our sales assistant at the Denham branch. We sincerely apologise for the mix-up regarding the collection location. Your frustration is completely understandable, and we'll certainly address this with our team to ensure better communication in the future. Thank you for your feedback, and we hope to serve you better next time!

Posted 5 months ago

Ruislip Appliances LTD is rated 4.9 based on 1,576 reviews