Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,297 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered tongue and groove boarding 30 boards 3 of which were damaged emailed about it still no reply”

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Posted 5 years ago

“Ordered driveway gates , very good advice through web chat , and customer service was very helpful and pleasant . Good product very pleased”

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Posted 5 years ago

“exellent service with no hassels arived on time driver helped to put decking where i wanted it very polite allround top service”

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Posted 5 years ago

“Have used Ruby a number of times. Despite living in North Wales they deliver from Devon normally within 2 days of the order. Excellent quality product and courteous, professional service. Will certainly use again. Many thanks.”

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Posted 5 years ago

“Excellent customer relations. The member of the team that took my order was very engaging and had good product knowledge. His advice regarding the wood was spot on and the summerhouse facias look brilliant! Thank you. The wood itself was good quality, sturdy, unwarped. Planks are tidy, flat and tightly secured for delivery. Delivery is swift from time of order. Considering the Corona Virus situation I certainly didn't expect such proficiency. Driver very polite, helpful and communicative. He kindly placed the planks inside the back gate, realising I was unable to lift the planks myself. Thank you, very much appreciated. I have placed several small/domestic orders for wood with Ruby UK, and I can honestly say I am very glad to have discovered them.”

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Posted 5 years ago

“Excellent value for money, a huge range to choose from. Cheaper than the big stores. Arrived withing 5 days, free delivery. Would always look on here first before contemplating going anywhere else.”

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Posted 5 years ago

“Can’t fault this company ,excellent. Right from enquiries through sale to delivery .And-on time Thankyou Peter”

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Posted 5 years ago

“Excellent service, product and help”

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Posted 5 years ago

“Wood is of a really good quality, good price. It arrived when it said it would. No issues, will definitely use again!”

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Posted 5 years ago

“Easy to order, quality product and prompt delivery. Would use again”

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Posted 5 years ago

“found all staff polite and helpful thanks i would recommend this company to do business with.”

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Posted 5 years ago

“Very happy with the product ordered, will order more when needed”

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Posted 5 years ago

“Excellent service, very prompt delivery. Thank you.”

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Posted 5 years ago

“Very good customer liaison, Ruby kept me up to date with my delivery, which arrived early. Cladding was good quality. Very Happy!!!”

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Posted 5 years ago

“Comprehensive website, with online help at hand if required & prompt delivery service.”

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Posted 5 years ago

“We usually use our local timber merchant, so I was very sceptical about some online firm. I’m now totally blown-away with how brilliant Ruby have turned out to be! Our previous timber place has become very unreliable with ever increasing prices and long waits for some products. Ruby have a really easy ordering system online and a very helpful and efficient customer service team. The delivery tracker was accurate to the minute. The quality of the timber is excellent. An absolute turn-around from me. I’ll be using Ruby again and again.”

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Posted 5 years ago

“Great product, excellent delivery.”

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Posted 5 years ago

“Great efficient service very happy”

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Posted 5 years ago

“Good quality timber and unlikely to be any waste. Speedy delivery and good communication. Would defintely use them again.”

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Posted 5 years ago

“Very good quality and efficient delivery”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,297 reviews