Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,297 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A repeat customer for this excellent company, an absolutely first class service from the moment of ordering to the careful and helpful delivery with a huge smile, (well done driver 13) we will see you again. We have a few sawmills / timber merchants within our local area however the customer service was no where near as professional as Ruby, i can certainly recommend Ruby ,a quality company, thank you.”

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Posted 5 years ago

“Delivery on time and as stated. Great product well packed and no damage. Will be using Ruby again.”

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Posted 5 years ago

“Delivery was on time and goods as ordered. Cannot ask for more.”

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Posted 5 years ago

“Fence toppers excellent, delivered on time. Good service”

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Posted 5 years ago

“Really pleased I found this company advertising on FB . Was a bit dubious about what or when I got what I ordered . Have to say excellent service 👍 regular updates regarding delivery time, really pleased with the fence capping , really good quality . Deffo be using Ruby again. ⭐️⭐️⭐️⭐️⭐️”

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Posted 5 years ago

“Lovely planters, this is my second purchase”

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Posted 5 years ago

“just what i wanted great service came on time would order again with Ruby uk”

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Posted 5 years ago

“While the products were exactly what I was looking for and at a good price, they took much longer to arrive than advertised and I had to chase delivery via the phone. When I did so they told me they would call me back, and didn't, opting to email instead. They were advertised as arriving in 10-15 working days, and in the end I ordered on the 31st March, and they didn't arrive until 29th April.”

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Posted 5 years ago

“Easy to order, good selection, quick delivery with no extra charge to Highlands and Islands which is exceptional service.”

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Posted 5 years ago

“Fantastic tracking app and delivery was very smooth and timely with items all well packaged and accounted for. Will definitely use again.”

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Posted 5 years ago

“Easy to use web site, fast delivery and good quality, would use again and recommend to any one, thank you ruby.uk”

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Posted 5 years ago

“Ordering was fine and delivery timeframe good. Was potentially spoiled by the courier dumping the items outside our business opposite the road without notifying us. They could have been stolen and we had to reload them and take them the correct place onsite.”

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Posted 5 years ago

“Hi excellent product and a speedy delivery”

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Posted 5 years ago

“I just took delivery of 18 Deluxe Decking Planters for a roof-terrace project. They arrived promptly and exceeded my expectations in terms of quality and build - they looked much more robust than the more expensive planters I'd seen in garden centres. As they were going on a roof terrace, I had a number of questions after ordering regarding the weight of the planters and the volume of soil they would hold to ensure that the terrace had the structural strength for the load and the Customer Service department was very helpful. I'll need some time to ascertain how they last but my initial impression of the build quality are that they'll last a very long time. No hesitation in recommending this company.”

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Posted 5 years ago

“Great service.”

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Posted 5 years ago

“excellent service and great quality, very happy”

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Posted 5 years ago

“Good quality treated shiplap boards, and in long, 3.6 metre, length I needed. Excellent discount for bulk purchase. Delivered promptly.”

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Posted 5 years ago

“Good products, great service, prompt delivery. What more could you ask?”

Ruby UK 5 star review on 29th April 2021

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Posted 5 years ago

“Ordered 3 "H" posts over the lock down restrictions period and was amazed and very pleased when they turned up only a few days later. Notification of their arrival was very good as you can track the delivery driver's route right to your door. Fantastic service. Well done Ruby.”

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Posted 5 years ago

“Good service. Easy to order and well communicated delivery.”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,297 reviews