Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,298 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,298 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kept me in the loop with everything regarding times and deliveries. Everything went to plan.”

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Posted 16 hours ago

“Good communication & excellent service”

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Posted 2 days ago

“Excellent delivery service. Excellent quality gates. Will always use Ruby uk in the future many thanks”

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Posted 3 days ago

“Wood was supplied and matched my existing profile and size”

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Posted 4 days ago

“We ordered a shed a pair of double gates and a pedestrian gate from Ruby All were made to a high specification and delivered within 14 days The price was very competitive We will use them again”

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Posted 1 week ago

“Delivery service above and beyond Carried gate over locked gate and up an exceedingly steep drive to leave in a safe spot as we weren’t there for delivery”

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Posted 1 week ago

“The team at Ruby were excellent. We had major problems with their logistics partner (V1), but they were able to put everything right and worked with me diligently to fix get my deliveries sorted. Use Ruby, but avoid V1 if at all possible.”

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Posted 1 week ago

Good Morning Benjamin, Thank you so much for taking the time to leave us such a lovely review. We’re really pleased that our team were able to help get everything sorted for you, despite the difficulties you experienced with the deliveries. We really appreciate your patience while we worked through everything with you and, most importantly, we’re glad we were able to put things right in the end. Thank you again for your kind words and recommendation – it’s very much appreciated! Kind regards, Kate Ruby

Posted 1 week ago

“Any contact was delt with straight away and efficiently”

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Posted 1 week ago

Good Morning Sandra, Thank you so much for taking the time to leave us a lovely review. We’re really pleased to hear that whenever you contacted us, the team were able to help you quickly and efficiently. We really appreciate your feedback and hope you’re very happy with your order! Kind regards, Kate Ruby

Posted 1 week ago

“Ordered this gate as needed a smaller size than standard. Delivered within a couple of weeks and the delivery was excellent. The gate is beautiful real quality sturdy and hopefully lasts for many years”

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Posted 1 week ago

Good Morning Julie, Thank you so much for taking the time to leave us such a lovely review! We’re really pleased to hear that you’re happy with your gate and that everything went smoothly with the delivery. It’s especially lovely to hear your comments about the quality and sturdiness of the gate. We hope it looks fantastic in place and that you enjoy it for many years to come! Kind regards, Kate Ruby

Posted 1 week ago

“Brilliant product just what we wantec”

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Posted 1 week ago

Good Morning, Thank you so much for your lovely feedback! We’re really pleased to hear that you’re happy with your purchase and that it was just what you wanted. We really appreciate you taking the time to leave us a review. Kind regards, Kate Ruby

Posted 1 week ago

“Very good set of heavy woodern gates”

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Posted 2 weeks ago

Good Morning Cliff, Thank you very much for taking the time to leave us a review! We’re really pleased to hear that you’re happy with your gates and the quality of the timber. We hope they look great in place and serve you well for many years to come. Kind regards, Kate Ruby

Posted 1 week ago

“Fantastic Customer Service from Alexandra Delivery on time he was friendly helpful. Kept informed. Product was as expected great quality, instruction provided on assembly. Knowing if any problems l can call and get the support l need.”

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Posted 2 weeks ago

Good Morning David and Linda, Thank you so much for taking the time to leave us such a lovely review! We’re really pleased to hear that Alexandra was able to provide you with such great service and keep you informed throughout, and that everything went smoothly with the delivery too. It’s also wonderful to hear that you’re happy with the quality of your product and the instructions provided. And absolutely, if you ever need any help or advice, our team will always be happy to help. Thank you again for your lovely feedback! Kind regards, Kate Ruby

Posted 1 week ago

“Excelent gate and quality”

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Posted 2 weeks ago

Good Morning Roger, Thank you very much for taking the time to leave us a review! We’re really pleased to hear that you’re happy with your gate and the quality. We hope it looks fantastic in place and serves you well for many years to come. Kind regards, Kate Ruby

Posted 1 week ago

“Fantastic customer service, and i love my gates! Best price and quality by far”

Ruby UK 5 star review on 29th September 2026

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Posted 2 weeks ago

Good Morning Andrea, Thank you so much for such a lovely review! We’re delighted to hear that you love your gates and that you were so pleased with both the quality and value. It’s also wonderful to hear that you had such a positive experience with our customer service team. Thank you again for choosing Ruby and for taking the time to share your feedback with us! Kind regards, Kate Ruby

Posted 1 week ago

“Arrived within timeframe and expected quality.”

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Posted 2 weeks ago

Good Morning, Thank you very much for taking the time to leave us a review! We’re really pleased to hear that your order arrived within the expected timeframe and that you were happy with the quality. Thank you again for choosing Ruby, and we hope you’re very happy with your purchase. Kind regards, Kate Ruby

Posted 1 week ago

“This is the first time I have dealt with your company and I ordered a side gate with posts and ironwork. All the staff have been an absolute delight to deal with especially Tracey & Kate. The gate quailty is so good that when we fitted it my brother suggested we fit another bracket. Kate asked me to send photos of the fitted gate, and I rembered I han't given you a review so I'm attaching them to this. Thanks Robert (Kent)”

Ruby UK 5 star review on 23rd September 2026

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Posted 3 weeks ago

Good Morning Robert, Thank you so much for such a lovely review! It’s been an absolute pleasure helping you, and I know Tracy will be really pleased to read your kind comments too. We’re so glad to hear how happy you are with the quality of your gate. Thank you as well for sending the photos over – it’s always lovely for us to see our gates once they’re fitted and in place! We really appreciate you choosing Ruby for your first order with us, and thank you again for taking the time to leave such wonderful feedback. Kind regards, Kate Ruby

Posted 1 week ago

“Had an issue with damage during delivery, went above and beyond and delivered a replacement, Didn't expect that level of customer service. Highly recommend”

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Posted 3 weeks ago

Good Morning Michael, Thank you so much for taking the time to leave us such a lovely review! We’re sorry there was an issue with damage during delivery, but we’re really pleased that we were able to get everything put right for you and that you were happy with the service you received from our team. Your recommendation really does mean a lot to us. Thank you again for your kind words and for choosing Ruby! Kind regards, Kate Ruby

Posted 1 week ago

“We purchased a wooden gate to add to the security of our garden. We didn't have to wait long for delivery and were kept informed of progress. The gate is strong and well made. The wood is good quality and unlikely to warp. We are very pleased with item we purchased from Ruby UK”

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Posted 3 weeks ago

Good Morning, Thank you so much for taking the time to leave us such a lovely review! We’re really pleased to hear that your gate arrived promptly, that you were kept informed throughout, and most importantly that you’re so happy with the quality and finish of the gate. It’s wonderful to hear that it’s now in place and helping to add that extra security to your garden. Thank you again for choosing Ruby and for your lovely feedback! Kind regards, Kate Ruby

Posted 1 week ago

“I apologise for a late review from me. So very pleased with my purchase. It was a great price, delivery was very quick. No issues”

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Posted 3 weeks ago

Good Morning Margaret, Thank you so much for taking the time to leave us such a lovely review. We’re really pleased to hear that you’re so happy with your purchase, and that you were pleased with both the price and the quick delivery. Thank you again for choosing Ruby, and we hope you enjoy your purchase for many years to come! Kind regards, Kate Ruby

Posted 1 week ago

“These are good quality gates at a competitive price. All communication and delivery was excellent”

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Posted 3 weeks ago

Good Morning Claire, Thank you so much for taking the time to leave us such a lovely review! We’re really pleased to hear that you’re happy with the quality and value of your gates, and that you had such a positive experience with both our communication and delivery. Thank you again for choosing Ruby, and we hope you enjoy your gates for many years to come! Kind regards, Kate Ruby

Posted 1 week ago

Ruby UK is rated 4.7 based on 1,298 reviews