Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.75

4.8 Rating 1,241 Reviews

94 %

of reviewers recommend Ruby UK

4.8

Based on 1,241 reviews

Customer Service
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Ruby UK 5 star review on 17th August 2022

679

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very late delivering”

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Posted 1 month ago

“I asked for support to get the correct amount of cladding. The AI gave me incorrect information, I am to blame for not double-checking but I was not pleased. I had to order some more with another £75 delivery charge- that was on 4th July, it is now 28th July and I have heard nothing.”

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Posted 1 month ago

“Customer service spot on, ability to deliver on promises and quality of wood unacceptable. Ultimately refunded , which was quite quick.”

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Posted 1 month ago

“Ordered a bespoke gate, posts and galvanised ironwork mid June. Was told would be told when items were ready for dispatch but had to chase for this information. Took several attempts to get a delivery date, more than a week after my order had been picked up by their delivery provider. However on delivery the gate was missing. Neither the delivery company or Ruby were able to say what happened to it. Ruby offered to make a new gate. Apparently the gate was picked up by the delivery team a couple of days ago but again I'm chasing for a delivery date to be arranged. Not entirely confident I will ever see this gate. Would not use again.”

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Posted 1 month ago

“While the products from Ruby are mostly good, their customer service is shockingly bad. I have ordered through Ruby several times and each time the delivery is later than the last. This last time my delivery was nearly 2 weeks late - every day since the original delivery date I was told it would be with me in 2 days… Ruby called me originally to get my custom, and promised to be better than the supplier I had been using - suffice to say, I’ll be going back to my old supplier.”

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Posted 1 month ago

“Dreadful service. Paid upfront promised 10-15 days delivery. After No updates I chased it without getting promised calls back. Eventually delivered following my further complaints after 22 days.”

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Posted 1 month ago

“I wouldn't normally conduct a review of this nature but in this instance I feel I have to. The service I have received for this product (on behalf of my client) was regretably absymal. The order arrived around 6 weeks later than promised. This compromised my install window as my client was expecting a new born to arrive and didnt want to have active works installtion on going whilst they arrived home with their new baby. Not to mentioned yet needed to secure their driveway for security reasons and safety of their other children. Completely understandable. Sadly Ruby's poor communication, manufacturing and delivery promises were all nothing short of appauling. Furthermore, when the delivery did finally arrive- £4,500 worth of 'premium' hardware arrived upside down, unstrapped and bouncing around in the back of a unroadworthy van with other delivery items- photo attached. I can't tell you how disapointed I am. What do Ruby plan to do to recify these problems or offer any form of compensation to both my client & I?”

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Posted 1 month ago

“Absolutely awful customer service I was told twice I would receive a phone call back when asking where the gate was and no one ever phoned me back. The quality of the gate is poor there’s a massive split running through it. The delivery service was awful the driver couldn’t be bothered to come the first day. I would never use again”

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Posted 1 month ago

“Arrived with major parts missing. Arrived wet. Parts of wood cracked. Wrong sizes so not suitable for my garden. Was not custom sizing as asked.”

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Posted 1 year ago

“Although delivery was advertised as 1-5 days it was in fact 9 days. I had a joiner booked for day 6 and was let down”

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Posted 5 years ago

“Very poor service. Would not recommend.”

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Posted 5 years ago

“Terrible service ,delivery a day and a half late”

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Posted 5 years ago

“The planters I received were shoddily made and looked like bits of left over old wood nailed together. They took forever to arrive and to say I am disappointed is an understatement. They don't even have drainage holes. The only upside was that the customer service was very good and I got 50% off the order after complaining, although looking at them again I should have insisted on a full one. They look great on the website but in my case that didn't manifest itself in the actual product.”

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Posted 5 years ago

“Total confusion! I ordered a plank. My neighbour received a plank and an expensive planter. They later delivered another planter. What plonkers.”

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Posted 5 years ago

Hello Mr Jervis I am extremely sorry that you had issues with the delivery. We will certainly look into what happened here with our couriers. Our sincere apologies for this once again. Kind regards

Posted 5 years ago

“Not received my order yet been waiting 6 werks”

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Posted 5 years ago

“I’m still waiting for my order which should have arrived 3 days ago. Promised a call back to tell me what was happening and am still waiting”

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Posted 5 years ago

“Ordered 2 x rough sawn 11 ft gates. Delivered damaged, the knots were as wide as the timber in places 100mm. Structurally unsound. Sent them back with the courier. Emailed Ruby with the issues, told once they get their gates back they will refund me. Luckily I took photos of the damage & knots & sent them with an email stating how is it my fault. It was forwarded onto the complaints department & the lady dealt with it very speedily & gave me a full refund. It’s a shame you have to jump through hoops to get your money back when it’s not your fault.”

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Posted 5 years ago

Hello Mr Perkins We are sorry that you had issues with the gates that were delivered to you. We acknowledged the damage done in transit and as soon as we received your message and photographs we were able to refund you in full so we tried to ensure that we dealt with this in the quickest way possible to get this resolved for you. Kind regards Nikki

Posted 5 years ago

“I have submitted a complaint as 1 hurdle was brokenn on delivery ? Can I have replacement ....I've already emailed this request My delivery was done twice as first was incorrect product”

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Posted 5 years ago

Hello - we are very sorry to learn that you have received 1 broken hurdle. Unfortunately, we do sometimes get damages of items in transit. We have therefore sent you out a replacement panel and this will come out to you asap. Our sincere apologies for this. Kind regards Nikki Customer Service Manager Ruby UK Ltd

Posted 5 years ago

“Very bad service send wrong items customer service takes long time to reply back”

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Posted 5 years ago

“Never got my order. Driver registered unable to deliver at an address several miles away. Customer services didn't return my calls (X2) having promised to do so. Hopefully it will be resolved next week after the Easter weekend and I can update the review.”

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Posted 5 years ago

Ruby UK is rated 4.8 based on 1,241 reviews