Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,297 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great price and good delivery Excellent product”

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Posted 5 years ago

“Easy to order by phone as I needed help with my measurement quatity for for my 2 gates. Very good thereafter. The delivery did not arrive as predicted by it was not a big problem. Will use them again”

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Posted 5 years ago

“I purchased some treated wood from Ruby. Good product at a good price and have placed another order.”

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Posted 5 years ago

“THE CARLSBERG OF TIMBER MERCHANTS probably the best in the world! Easy order delivery was speedy and superb driver nothing too much trouble and tracking was right on thank you so much”

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Posted 5 years ago

“Easy ordering system, high quality products not low cost but worth the extra”

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Posted 5 years ago

“Excellent material”

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Posted 5 years ago

“Quick and simple ordering fast delivery. Would greatly recommend thanks for your service Peter”

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Posted 5 years ago

“Fantastic company to order from. Have a wide range of products and delivered free with orders over £50. Delivery is quick and the guys are friendly.”

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Posted 5 years ago

“We ordered some planed Pales to make a garden gate. The delivery arrived a day later than the email said it would but well within the 5 days promised when we ordered. The wood was excellent quality compared to wood I've bought locally previously - consequently I'm a very satisfied customer.”

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Posted 5 years ago

“Good quality driveway gates. Notification of progress of order was an email informing the delivery on the day”

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Posted 5 years ago

“I found Ruby online, have now used their services twice and expect to use them again. Great service”

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Posted 5 years ago

“Good quality goods fast delivery, great price, well informed on delivery right up to the last minute, would recommend”

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Posted 5 years ago

“Great value timber, good quality, delivery perfect. Highly recommended!”

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Posted 5 years ago

“delivered on time, watched tracker and saw him getting closer, nice and polite driver, material was just as i ordered. thank you”

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Posted 5 years ago

“Website said 1-5 days, as soon as I'd ordered that changed to 10-15 days, actually turned up a month after ordering... Then got a message with a time for delivery, after chasing through the day it was finally delivered 6 hours late... The planters come with metal tags with the company name screwed into them... Wouldn't buy from here again.”

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Posted 5 years ago

Hello We are very sorry that you were not happy with your planters. At the point of order where you proceed to delivery, it does state the following on this item: Shipping method 10 to 15 Working Days Delivery 10 to 15 business days and this comes up before you purchase so you can choose at this point not to proceed with the order. I can see your order on the 2nd April and your order was delivered on the 30th April so this is 18 working days (due to Easter Bank Holidays) and we are very sorry that we were therefore 3 days late on delivery. With regards to our name tags, this is our branding - we make these planters ourselves and as such like them to have our metal labels on which is common for most companies to do so. We certainly though do not wish any customer to be unhappy with their purchase and so we will email you about this. Kind regards Ruby Customer Service Team

Posted 5 years ago

“Excellent service delivery faster than expected”

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Posted 5 years ago

“Ordered some 3m lengths of feather edge. Great quality, efficient delivery, and finished fence looks great!”

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Posted 5 years ago

“Very prompt and reliable delivery”

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Posted 5 years ago

“Ordered 3 long planters, arrived on schedule. Very well-made, sturdy, perfect for our requirements. Would order again.”

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Posted 5 years ago

“Ruby UK are a fabulous company to buy from and I will be back for more of their lovely planters and other products. I bought two large planters which are really well made. The company was a delight to deal with. When I made a query about when to expect delivery I got an exceptionally friendly email telling me when to expect them. Even the delivery firm they use sent a really nice person to deliver. My new planters are now full of plants and a brilliant addition to my garden.”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,297 reviews