“I received the wrong order which I didn’t accept. I’m waiting for a refund of that order.
I placed a new order to get the correct gates but they haven’t arrived yet”
“Was very dubious as found Ruby via FB, wow, what a service, all of my future timber requirements will be sourced from Ruby for sure, fantastic customer service, great pricing and delivery was examplary and industry leading, delivered to a very rural location, vehicle got stuck, driver didnt lose his sense of humour and happily assisted unloading, truly fantastic service.”
“If it was stated at the time of ordering that delivery was to kerbside only (and not even kerbside outside my home - neighbour's kerbside), then iI missed it. Fortunately, very helpful driver took pity on me and helped me get stuff into the garden.”
“Everything about Ruby UK has been excellent. Customer service was so responsive, both by email and text to keep me informed about delivery. I was so impressed, particularly during these pandemic times. Quality and pricing of products really excellent and I have had responses to all queries almost by return.
I can't recommend them highly enough. Thank you”
“Easy to order on the website for all your need's which was good for me, kept informed at each stage and delivered within the time slot given. Driver helpful and professional. Would use again.”
“My order arrived on time on the designated date, the tracking system worked well. The wood supplied was of a good quality. I would recommend Ruby UK without hesitation for the supply of wood products.”
“Ordered 2 timber 6x6 8ft post ...gate and fittings
I got the posts last week and they are 7.4 ft....a week after I got the gates...still waiting on the attachments...very poor..messed my week up annoyed my customer....called them twice and still waiting on a call back.”
“Extremely happy with the service and my new product. Delivery was super speedy. The planter is fantastic value for money - very sturdy and well made. Thank you!”
