Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,299 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,299 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Write Your review

Tell us how Ruby UK made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product , delivery was as stated , good communication.”

Helpful Report

Posted 5 years ago

“Wood is in good condition. Order was quickly done and delivery system with the little map for the last leg was superb.”

Helpful Report

Posted 5 years ago

“Excellent communications, kept me updated from ordering to delivery. Even gave me a 3 hour time slot. 3 deliveries in last few weeks. First class customer care every time, and a very good price on timber.”

Helpful Report

Posted 5 years ago

“Done what they said so that’s good”

Helpful Report

Posted 5 years ago

“First class service,no problem purchase,first class company”

Helpful Report

Posted 5 years ago

“The four tier planter just delivered is the fourth product purchased from Ruby . All are very well made and were delivered as per schedule. Recommended for any additional classy garden feature.”

Helpful Report

Posted 5 years ago

“Good value for money &good delivery service.”

Helpful Report

Posted 5 years ago

“Good quality timber delivered in the stated time slot, excellent service.”

Helpful Report

Posted 5 years ago

“Absolutely delighted with my planters. Quality made and best of all no self assembly. They look great. Thanks”

Helpful Report

Posted 5 years ago

“A great service from Ruby. Price was very good and delivery was excellent especially the tracking system. I will definitely order from them again. First class !!”

Helpful Report

Posted 5 years ago

“We wouldn’t hesitate to order from Ruby again. Delivery was quick, and the product quality is superb.”

Helpful Report

Posted 5 years ago

“Excellent communication, delivery time and quality of product”

Helpful Report

Posted 5 years ago

“Easy to place my order, and kept informed of delivery before and on the day. Impressed I was able to get the wood I needed in just a few days as it was unavailable at my local diy stores.Thank you.”

Helpful Report

Posted 5 years ago

“Good company dealt mainly with web chat about the item I was interested in, very helpful and informative.”

Helpful Report

Posted 5 years ago

“Very nice planed field gates at a reasonable price. Support staff were very helpful with queries.”

Helpful Report

Posted 5 years ago

“I ordered 36 planks of treated T&G Redwood. Arrived when expected but 9 were damaged in transit. I sent an email with the damage as photo attachments as it was too late to phone and also phoned customer service the next day. Customer service were very helpful and arranged to get replacements sent out along with an extra three planks. These arrived in good condition a week later. Great customer service. Planks are just what I required.”

Helpful Report

Posted 5 years ago

“Arrived with no issue's and emails were prompt”

Helpful Report

Posted 5 years ago

“Spot on. Easy to order. What I ordered. And speedy delivery!”

Ruby UK 5 star review on 31st March 2021

Helpful Report

Posted 5 years ago

“Very fast delivery, great price, quality product”

Helpful Report

Posted 5 years ago

“I ordered some 3m feather edge cladding - I purchased for a private project. Order arrived in good condition, within a matter of days and by a delivery driver prepared to go that extra bit to drop at the rear of my property and not the 'kerbside' as many advertise at the moment. Would purchase from this company again.”

Helpful Report

Posted 5 years ago

Ruby UK is rated 4.7 based on 1,299 reviews