Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,296 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brought a panel to replace an old panel purchased from a DIY store. Although it cost more, I expect it to last longer and it looks very nice now it has been fitted.”

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Posted 2 months ago

“Very happy with my garden gates..the ability to choose a number of different sizes was a godsend….and for the price the quality is superb…more than happy.”

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Posted 2 months ago

“Good quality product and delivered with care and on time”

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Posted 2 months ago

“Easy to order and very helpful company and staff”

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Posted 2 months ago

“5 stars despite being let down on a planned delivery. I ordered a pair of driveway gates well in advance as I wanted them on site when we were ready to fit and was promised a specific week. Unfortunately there was a delay in manufacture and the date was missed. However Rubys customer service was excellent and they did everything to speed the delivery up eventually getting in delivered on the Saturday of that week. Things do go wrong and its how this is dealt with that makes the difference. Top marks to Ruby.”

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Posted 2 months ago

“The service was excellent and Ruby kept to the schedule for delivery.”

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Posted 2 months ago

“Trying to find a company that did made to measure garden doors is hard. However, Ruby managed it, with a prompt service and good qual;ity product. Would definitley reccomend them.”

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Posted 2 months ago

“Great delivery, terrific gate, strong, well made and easy to fit. Nowhere else could I find the size I needed and our builder is buying another one for another customer who has bought a "flimsy" one he refuses to fit.”

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Posted 2 months ago

“Very good online store with plenty of products offering different options and size, plus the prices are very competitive. Good communications throughout the order and manufacturing process. My only minor issue was with the delivery as I was only given about an hours notice of the gazebos delivery, luckily I was at home so no harm but I really should have been given much more notice.”

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Posted 2 months ago

“Really pleased with the price, quality, and speed of delivery of our over size drive gates. Based on our experience would happily recommend anybody to consider Ruby for gates.”

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Posted 2 months ago

“Good quality fencing, reliable and efficient service”

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Posted 2 months ago

“Love our picket fence and gate. Really well made. Makes a huge difference to our garden.”

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Posted 2 months ago

“While the products from Ruby are mostly good, their customer service is shockingly bad. I have ordered through Ruby several times and each time the delivery is later than the last. This last time my delivery was nearly 2 weeks late - every day since the original delivery date I was told it would be with me in 2 days… Ruby called me originally to get my custom, and promised to be better than the supplier I had been using - suffice to say, I’ll be going back to my old supplier.”

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Posted 2 months ago

“Dreadful service. Paid upfront promised 10-15 days delivery. After No updates I chased it without getting promised calls back. Eventually delivered following my further complaints after 22 days.”

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Posted 2 months ago

“i ordered quite a few lengths of 2"x1" planed larch. I then added 2 more lengths to the order and was informed that this may delay delivery, which was fine. after several weeks and emails i eventually received the delivery, but the 2 extra pieces were missing. I'm not sure how my extra pieces held everything up, when the they weren't delivered. a week alter they turned up. to be honest i've used the planed wood, but it wasn't brilliant, with bits missing, and some pieces very warped.”

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Posted 2 months ago

“I wouldn't normally conduct a review of this nature but in this instance I feel I have to. The service I have received for this product (on behalf of my client) was regretably absymal. The order arrived around 6 weeks later than promised. This compromised my install window as my client was expecting a new born to arrive and didnt want to have active works installtion on going whilst they arrived home with their new baby. Not to mentioned yet needed to secure their driveway for security reasons and safety of their other children. Completely understandable. Sadly Ruby's poor communication, manufacturing and delivery promises were all nothing short of appauling. Furthermore, when the delivery did finally arrive- £4,500 worth of 'premium' hardware arrived upside down, unstrapped and bouncing around in the back of a unroadworthy van with other delivery items- photo attached. I can't tell you how disapointed I am. What do Ruby plan to do to recify these problems or offer any form of compensation to both my client & I?”

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Posted 2 months ago

“Great service and great product delivery was also quick, the two lads that delivered my order were polite”

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Posted 2 months ago

“Ordered my gates to a specific size and was very pleased to receive them within the stated timeframe. They arrived in good condition condition and I was impressed by the build quality. Would recommend to others.”

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Posted 2 months ago

“Good products and timely delivery”

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Posted 2 months ago

“I needed a single piece of fence capping. To replace a damaged fence. Ruby UK was the only place I could find it. Despite the small order everything was perfect, from placing the order, tracking delivery and speed of service. Excellent, very pleased.”

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Posted 2 months ago

Ruby UK is rated 4.7 based on 1,296 reviews