Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,296 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Package was in good order and items complied with the offer. Will use again when the need arises,”

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Posted 2 months ago

“great friendly service. I would highly reccomend Ruby UK, I placed an order for a family member who suddenly took seriously, hence they did not require the order anymore. I contacted Ruby and they arranged a cancelation and refund straight away. Great service.”

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Posted 2 months ago

“Very late delivering”

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Posted 2 months ago

Good Morning Dariusz, We’re very sorry to hear about the delay you experienced with your delivery. I’ve located your order details and have sent you an email directly so that we can discuss this with you further and look into what happened. Kind regards, Kate Ruby

Posted 1 week ago

“Its a nice gate, seems well made and the price was OK. However, communication from the company was poor. On placing the order you get a confirmation email which says " We are in the process of preparing your order for shipment" Two days later you get another email saying "your order is now in production" Simply idle use of automated systems without thought. Then nothing. 17 days later I email to ask when I might expect delivery, 3 days later I get a reply saying delivery w/c 13th July with a more accurate date to follow. The gate turned up on the 8th/9th, no warning, it was just there leaning up against a wall in the driveway.”

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Posted 2 months ago

Good Morning, Thank you for taking the time to leave us your feedback. We’re pleased to hear that you’re happy with the gate itself, but we’re very sorry that the communication and delivery experience fell short. We completely appreciate your comments regarding the automated updates and the lack of notice before delivery, and this is certainly something we’ll take on board as we continue to improve our communication. Thank you again for your honest feedback. Kind regards, Kate Ruby

Posted 1 week ago

“I asked for support to get the correct amount of cladding. The AI gave me incorrect information, I am to blame for not double-checking but I was not pleased. I had to order some more with another £75 delivery charge- that was on 4th July, it is now 28th July and I have heard nothing.”

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Posted 2 months ago

“Delay on in delivery it said 7 working days online but took more like 3/5 weeks i ordered two gate's the first one that turned up was damaged a missive crack in it, spoke to ruby and they said they would wavier delivery cost £45. several days later the second gate turned up ok but had to wait for the replacement to be made and finally delivered a few weeks later. not a good experince”

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Posted 2 months ago

“Easy company to deal with, good communication, instructions provided were clear, and customer service/responses to queries was very good.”

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Posted 2 months ago

“good service provider, very happy to support.”

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Posted 2 months ago

“Refund for damage gate was received in good time.”

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Posted 2 months ago

“Excellent service and communication. Good quality product.. couple of minor adjustments needed. Generally very pleased with shed.”

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Posted 2 months ago

“I and service. The pergola i purchased is exactly totally recommend this company for quality how I imagined it. Went up without any hassle, nothing missing, plenty of fixings. Picture perfect”

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Posted 2 months ago

“Customer service spot on, ability to deliver on promises and quality of wood unacceptable. Ultimately refunded , which was quite quick.”

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Posted 2 months ago

“Very pleased with purchase. Delivery was fast. Would definitely buy from them again.”

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Posted 2 months ago

“I absolutely love my very useful but good looking gate which has now been painted a lovely shade of blue. This will keep my bits and pieces protected from the harsh expected winter later in the year. The quality and delivery is great. It's the 2nd time I've ordered from this as their goods are worth every penny .”

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Posted 2 months ago

“I live at the other end of the UK from Ruby. No problem what so ever delivering a sizeable quantity of timber. All in good order and as expected. Customer service and sales team are very quick to respond and helpful. I would definitely use them again.”

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Posted 2 months ago

“Great service”

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Posted 2 months ago

“Lost my inital order finally arrived 7 weeks after payement”

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Posted 2 months ago

“Ordered a bespoke gate, posts and galvanised ironwork mid June. Was told would be told when items were ready for dispatch but had to chase for this information. Took several attempts to get a delivery date, more than a week after my order had been picked up by their delivery provider. However on delivery the gate was missing. Neither the delivery company or Ruby were able to say what happened to it. Ruby offered to make a new gate. Apparently the gate was picked up by the delivery team a couple of days ago but again I'm chasing for a delivery date to be arranged. Not entirely confident I will ever see this gate. Would not use again.”

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Posted 2 months ago

“Fence was well made and very sturdy I will definitely recommend”

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Posted 2 months ago

Ruby UK is rated 4.7 based on 1,296 reviews