Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,296 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,296 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a mixed experience - the presales team was very helpfull and some of the pricing was reasonable, but the construction and delivery took a lot longer than expected. The gates are slightly warped and slightly split, but maybe within tolerance due to size, and the treatment has left some odd green stains. The posts were also slightly split.”

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Posted 2 months ago

“Great service, very fast response to my query by friendly and knowledgeable staff. Excellent product (large gate) which was very good value. Would absolutely recommend.”

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Posted 2 months ago

“Absolutely awful customer service I was told twice I would receive a phone call back when asking where the gate was and no one ever phoned me back. The quality of the gate is poor there’s a massive split running through it. The delivery service was awful the driver couldn’t be bothered to come the first day. I would never use again”

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Posted 2 months ago

“Arrived with major parts missing. Arrived wet. Parts of wood cracked. Wrong sizes so not suitable for my garden. Was not custom sizing as asked.”

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Posted 1 year ago

“Ordered a side wooden pedestrian gate. With the gate being very well made and good quality. We’ve had many comments from visitors. Great service from start to finish especially to Tom! Would definitely use again.”

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Posted 3 years ago

“Great service from the start to finish. Ordered 2 gates and arrived on time. Would order from ruby in the future.”

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Posted 4 years ago

“Good product great service very helpful and efficient kept me well informed”

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Posted 5 years ago

“Ordered 100mm Treated Machined Half Round Rails 3.6m. Arrived on time. Great price,”

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Posted 5 years ago

“Bought the scandinavian redwood tongue and groove for a set of 3 drive gates and an end panel to be fitted to frames consisting of treated structural C24 timber. I am very happy with the material after it dried out, it did not warp or twist and although knotty looks great. My previous gates lasted over 30 years and I’m sure these will last much longer. Although well treated i have painted them with a wood protector called Barrenntine, coloured golden oak which sheds water so should prevent the wood swelling, a problem i had with the old gates. So i can thoroughly recommend these woods.”

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Posted 5 years ago

“Great Service and top quality timber supplied - exactly as described. Really pleased, Thanks”

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Posted 5 years ago

“Great product, great price and brilliant customer service.”

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Posted 5 years ago

“We ordered some wood from Ruby impressed by their website. Unfortunately the driver of the delivery company they were using at that time crashed into our gates causing 1000s of £s of damage. I always believe the true test of a company is their customer service when dealing with a serious issue. I cannot praise Ruby and specifically their Customer Service Manager Nikki who was quite simply outstanding. She helped sort out the insurance and the speed of response and caring and sensitive handing and determination to put it right was second to non. Ruby deserve to do well with that customer service ethos and people like Nikki in their team. Outstanding!”

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Posted 5 years ago

“I ordered some shiplap cladding together with nails and other related materials. Quick delivery a few days later and very fast satisfactory response (even on a Saturday) when I discovered the delivery driver had failed to leave part of the order. The timber is very good quality and accurately cut to the stated length. Excellent service overall. 3 out of 4 sides of large shed now in good condition.”

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Posted 5 years ago

“Very happy to recommend Ruby UK. Easy to order on line and good quality timber arrives in a couple of days.”

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Posted 5 years ago

“First class Service cannot fault on cost and delivery”

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Posted 5 years ago

“Ship lap cladding arrived promptly and was as described. Good advice on the website. Wood needed drying out and some sanding was required. Once cut to size, painted with three coats of varnish. Pre drilled wood and fixed with annular nails. Hopefully my picture will be attached showing finished job. It took a while but I am an amateur. Will use Ruby again.”

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Posted 5 years ago

“Have used Ruby a couple of times now. Although a fair bit of what was provided was wet the quality was decent and didn’t have too many rouge boards. The smell of the Cedar was delicious. Delivered on time both times and decent value for what was provided.”

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Posted 5 years ago

“Brilliant, good priced & arrived on time.”

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Posted 5 years ago

“Fast service, good communication at a very good price, my next order will be with you soon. Thank you”

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Posted 5 years ago

“Brilliant service and product”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,296 reviews