Ruby UK Reviews

Name: Ruby UK
Address: Ruby UK LTD, Burdon Lane, Highampton, Beaworthy, Devon
Rating: 4.73

4.7 Rating 1,297 Reviews

93 %

of reviewers recommend Ruby UK

4.7

Based on 1,297 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 71%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Ruby UK 5 star review on 20th September 2026

680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received my order yet been waiting 6 werks”

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Posted 5 years ago

“Easy to order and delivered quickly, good quality timber and the guy who delivered it was very helpful.”

Ruby UK 5 star review on 23rd April 2021

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Posted 5 years ago

“Trouble free, good communication, on time delivery.”

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Posted 5 years ago

“Really pleased with Ruby’s service: I ordered fence panels which were unavailable everywhere else and they arrived in 4 days, carefully looked after during transport too. Thank you Ruby.”

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Posted 5 years ago

“Great company to deal with communication great on delivery every thing went very good”

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Posted 5 years ago

“Fantastic prices top quality wood first class customer service fast delivery I would definitely recommend this company”

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Posted 5 years ago

“Really well made product delivered by a friendly and knowledgeable driver.”

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Posted 5 years ago

“Very pleased, good quality, would use Ruby again.”

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Posted 5 years ago

“Really helpful from the queries to delivery. It's great to be able to find locally sourced, untreated timber in an age where we should all be looking to reduce our impact on the world.”

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Posted 5 years ago

“Having received my order of some 50 x 1.8m decking boards, I realised that they were narrower that I thought, So I asked Ruby if I could return them for exchange or refund, I was totally shocked that Ruby would charge me £50+ to return them. I agreed to this and that the carrier would collect the decking boards today Friday 23rd April it is now 4pm and no collection !!!!!”

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Posted 5 years ago

“Very happy with the quality if the fencing ordered. Good communication re delivery, and arrived on time.”

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Posted 5 years ago

“Just brilliant, good product, good website, good delivery times, can't ask for anymore.”

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Posted 5 years ago

“Good website. Easy ordering. Quick response.”

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Posted 5 years ago

“Easy ordering, on time delivery, helpful driver.”

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Posted 5 years ago

“quality wood product and delivered on time.”

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Posted 5 years ago

“Great service and good quality material!! Would definitely buy from Ruby UK again.”

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Posted 5 years ago

“On time delivery of boards for our shed. Wood so recently treated that they exuded moisture when sawn. Delivery at 0745 was a surprise!”

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Posted 5 years ago

“Excellent service, couldn't be faulted.”

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Posted 5 years ago

“Used the online chat for help, which was 1st class. Quality excellent. Delivery chaps were amazing, so helpful and polite. Already ordered again, thank you.”

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Posted 5 years ago

“Really like the look of sawn larch timber you delivered. Good communication, speedy delivery. 5 stars from me, thanks.”

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Posted 5 years ago

Ruby UK is rated 4.7 based on 1,297 reviews