“Very helpful salesperson. My first order was made on Amazon. It arrived with in stated time quality very good. Second order was direct with the company very pleased with their response to my request. As yet I have not received my order so can’t comment on quality.”
“Every time I have bought timber from Ruby UK it has been of exceptional quality. The wood is always dimensionally accurate and has no warping. This gives the confidence for distance selling methods as I have spent some time in local DIY stores looking for straight pieces of timber for projects.”
“I have submitted a complaint as 1 hurdle was brokenn on delivery ? Can I have replacement ....I've already emailed this request
My delivery was done twice as first was incorrect product”
Hello - we are very sorry to learn that you have received 1 broken hurdle. Unfortunately, we do sometimes get damages of items in transit. We have therefore sent you out a replacement panel and this will come out to you asap. Our sincere apologies for this.
Kind regards
Nikki
Customer Service Manager
Ruby UK Ltd
“Excellent service. There was a slight problem with the delivery but Ruby UK sorted it immediately and provided an excellent and fast delivery service. Would definitely recommend this company.”
