Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 12,924 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 12,924 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 9th June 2025

390

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A nice selection at good prices. I found exactly what I wanted and it arrived promptly.”

Helpful Report

Posted 12 hours ago

“Good website and ordering process straightforward. Prompt response to telephone query about delivery, phoned back very quickly with resolution concerning delivery direct from supplier.”

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Posted 17 hours ago

“Item was delivered quickly and seemed well packaged. The panel, however, has several obvious scratches on it which is very disappointing. These must have been on the panel prior to packaging and should have been noticed.”

Helpful Report

Posted 19 hours ago

Hi Mr Farajallah, Thank you for your feedback. We're glad to hear the item arrived quickly and was well packaged. We're very sorry to hear about the scratches on the panel. The items arrive pre-packaged by the manufacturer, so unfortunately we don't see them before they ship out. That said, we completely understand your disappointment and agree this should not have been missed by them. We’ll be sharing your feedback with the manufacturer to help prevent this in the future. Rubberduck Bathrooms Team

Posted 16 hours ago

“great pannels”

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Posted 1 day ago

“Multiple orders for various stuff, all shipped and delivered quickly, but half of it had damage or poor packaging. Half of the boards needed replacing, packs of screws damaged and scattered in the box, tanking membrane leaking inside its bubble wrap. Service is great and was quickly replaced but i wonder how this keeps happening and how they are not looking at improving delivery quality.”

Helpful Report

Posted 1 day ago

Hi Sam, Thank you for your honest and detailed feedback. We're pleased to hear your orders arrived quickly and that our customer service team was able to assist you promptly with replacements. That said, we're very sorry to hear about the issues with damaged items and poor packaging. We can see you initial order contained items pre-packaged and dispatched directly from the manufacturer, which means we don’t have the opportunity to inspect them beforehand. The replacements offered were dispatched directly by our warehouse team. We regularly review delivery partners and feedback any issues we can't resolve to the manufacturers for them to consider. Unfortunately there are no perfect solutions out there but we are always looking to improve. Thanks again for your comments on the service provided. Rubberduck Bathrooms Team

Posted 15 hours ago

“I received my order within 2 days from ordering it I was very surprised how quickly it was delivered and for the quality it was very cheap compared to other companies very well packaged they do ask for you to check it straight away for any damage and let them know so they would sort it but the way there packaged it's Excellent yes I would definitely buy from this company again”

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Posted 1 day ago

“Easy to navigate website. They actually have a phone no where a person will actually speak with you and answer any queries, instead of endless messaging 🙂 the prices were very good and delivery swift. I would definitely recommend them.”

Helpful Report

Posted 1 day ago

“Customer service is unprofessional on calls, unresponsibe by emails and only when escalated did I get a response which attempted to deflect all blame back to the customer. I've detailed records should this be disputed and blame again pushed back to the customer.”

Helpful Report

Posted 1 day ago

Hi Clive, Thanks for the feedback regarding your order. We always aim to handle every enquiry professionally and promptly, and we're sorry to hear that your expectations were not met in this case. We appreciate you bringing this to our attention, and your comments have been shared with the relevant teams to help us reflect and improve moving forward. Thanks again for your feedback and we hope you have a nice day. Rubberduck Bathrooms Team

Posted 13 hours ago

“Good price, fast delivery. Everything professional. I highly recommend”

Helpful Report

Posted 1 day ago

“Very prompt service, shower hose holder fitted perfectly.”

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Posted 1 day ago

“great products. very happy”

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Posted 1 day ago

“Excellent product , well packaged and delivered on time.”

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Posted 1 day ago

“A really good company with helpful staff. However, I ended up having a bad experience, as some of the advice given was incorrect (although well intentioned) resulting in me having to send back the product I'd purchased and wait an excessive time in my view for a relacement bearting in mind it was Rubber Ducks fault. Additonaly the follow up support was very poor with promises of updates that I had to keep chasing. The issue ended up delaying the work significantly and costing me money for trades that couldn't complete. As a result, its left a pretty bitter taste!”

Helpful Report

Posted 1 day ago

Hi Gavin, Thank you for your feedback and for your kind comments about our team. We're very sorry to hear that your experience didn’t go as smoothly as it should have. It’s disappointing to hear that the advice given, though well-intentioned, led to you having to return the product and wait longer than expected for a replacement. We completely understand your frustration, especially as the issue was on our side. We'd very much like the opportunity to make things up to you - if ever you needed anything moving forward please give us a call and ask for Gary. We'll see what we can do to make things right. Rubberduck Bathrooms Team

Posted 13 hours ago

“Products I ordered are a very good quality and delivery was good.”

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Posted 1 day ago

“Excellent service - item received day after ordering”

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Posted 1 day ago

“Easy to order. Products arrived on schedule and customer service was very good. Easy to contact and responsive”

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Posted 1 day ago

“Wasn't happy about being left hanging on the phone for such lengthy periods”

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Posted 1 day ago

“Did not receive the product (Nuie Belfast sink) as it was apparently broken in transit by the courier so never made it out of the depot. Still waiting for the refund from Rubberduck as they could not replace the product in time as there was no stock Tried to get a further update via email from the courier and rubberduck but didn’t get an answer.”

Helpful Report

Posted 1 day ago

Hi Paul, Thank you for your feedback, and we’re very sorry for the inconvenience caused. We also apologise for the delay in processing your refund. We’ve looked into this and, unfortunately, we haven’t received any follow up emails otherwise we would have responded right away. That said, we can see your refund was processed earlier today and should be visible in your account. Apologies again for the inconvenience. Rubberduck Bathrooms Team

Posted 13 hours ago

“Decent product but arrived 1 day late which caused me a lot of problems. The issue could have been DHL.”

Helpful Report

Posted 1 day ago

Hi Philip, Thank you for your feedback. We're glad to hear you were happy with the product itself, but we're very sorry to hear it arrived a day late and caused issues for you. We understand how frustrating that can be, especially when you're on a tight schedule. While the delay may have been due to DHL, we’ll certainly pass this on to them and continue working to improve delivery reliability. We appreciate you taking the time to share your experience. Rubberduck Bathrooms Team

Posted 14 hours ago

“Fantastic value and quality would highly recommend to anyone”

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Posted 1 day ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 12,924 reviews