Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,783 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,783 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 3rd July 2026

397

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All panels came slightly damaged, luckily we had to cut all board anyway so managed to chop these bad corners off but the price we payed should not expect this - terrible”

Helpful Report

Posted 11 months ago

Good afternoon Philip, We're very sorry to hear about the damage to your panels. We can see your panels were ordered and delivered within 2 days of placing the order - we would have had replacements sent out free of charge had we been made aware of the issue. All panels of this nature are delivered directly by the distributor, which unfortunately makes it very difficult for us to control that part of the service. In the rare occasion things don't go to plan, we look to act as quickly as possible to remedy any matter reported. Again, we're sorry to hear that you had issues with your delivery. Rubberduck Bathrooms Team

Posted 11 months ago

“We were very disappointed with the delivery of our items !! It changed day by day i.e. It will be tomorrow didn’t arrive etc etc Would not use this company again”

Helpful Report

Posted 11 months ago

Good Morning Cynthia, Thanks for your feedback, and we’re really sorry to hear about the problems with your delivery. The items ordered were dispatched directly by the manufacturer, which unfortunately meant we had no control over the delivery process. We completely understand how frustrating it must have been to be told different dates and still be left waiting. Following feedback from customers like yourself, we’ve extended the delivery window shown on these items while the manufacturer works on resolving their fulfilment issues. This way, we hope to set clearer expectations pre-sale and avoid further disappointment. Apologies again for the inconvenience caused, and thank you for bringing this to our attention. Rubberduck Bathrooms Team

Posted 11 months ago

“The item sent was damaged and the replacement was sent to be delivered after I left for a 2 week holiday even after several messages asking them not to. Follow up emails were ignored.”

Helpful Report

Posted 11 months ago

Good Morning Afolabi, Thanks for your feedback, and we’re sorry to hear about your experience. We’re very sorry the original item arrived damaged, and we understand how frustrating it must have been that the replacement was delivered while you were away, despite your messages. This clearly isn’t the level of service we aim to provide. We’ll review this with the customer service team and the warehouse to ensure communication is clearer and issues like this are avoided in future. Rubberduck Bathrooms Team

Posted 11 months ago

“I have not yet received my order. Very poor service.”

Helpful Report

Posted 11 months ago

Good Morning Teresa, Thanks for your feedback, and we’re sorry to hear you’ve not received your order. Your order was dispatched directly by the manufacturer, with tracking details provided on the 19th. Up until seeing your review this morning, we hadn’t been made aware of any delay or issue, as we’ve had no contact regarding the delivery. We’ll look into this straight away with the manufacturer and their courier to confirm the status and ensure it gets to you as quickly as possible. Apologies again for the inconvenience caused. If you need anything in the meantime you can always give us a call. Rubberduck Bathrooms Team

Posted 11 months ago

“An elderly single lady neighbour reported had a faulty lavatory cistern supply valve and had to flush her lavatory with a bucket. The next day, Monday 11 August, I ordered a replacement from Rubberduck Bathrooms which indicated that delivery would be the next day or the one after - 12 or 13 August. Their delivery charge was £6.95. The valve was not even dispatched until Friday 15 and arrived on Monday 18, a full week after ordering. I complained to the company and requested a refund of the postage as a sign of goodwill, this was refused. Had the Royal Mail 24 hour tracked delivery been used the cost would have been £4.29, some £2.66 less and would have arrived the next day. The company says it does not have a contract with Royal Mail which, given that plumbing items are often urgently required, seems at odds with offering a prompt service especially as 24 hour or 48 hour delivery had been indicated. The service was poor and expensive. There was no problem with the product. Martin Buckland”

Helpful Report

Posted 11 months ago

Hi Martin, Thanks for taking the time to leave a review. We're very sorry to hear about the delay with your valve. The delivery windows we display are best estimates and we do our best to dispatch items as quick as possible. We dispatch hundreds of thousands of items a year from our warehouse - over the years we have rotated through numerous providers based on service and feedback, including Royal Mail. We currently use DPD tracked next day for our smaller deliveries, and they have proven to be very good to us and our customers. Again we're sorry for the initial delay - it's great to hear the item did the job on arrival however. Rubberduck Bathrooms Team

Posted 11 months ago

“The panel, while easy to work with arrived warped, also one of the corners dented but had been still overcoated during manufacture. Consequently, I have placed the damaged corner at the bottom. Also going to have to use screws to align the warped bath panel to the bath. I like the material a lot. But only order 2 weeks in advance of you need to send back if warped or find another supplier. But like most things these days items just do not seem to be to have quality control attendance.”

Helpful Report

Posted 11 months ago

Good morning Bruce, Thank you for your feedback, and we’re sorry to hear about the condition of your bath panel. Your order was placed late afternoon and dispatched the same day, arriving with you on the next working day. We hadn’t been made aware of any issue with the panel until your review came through. Had we known, we would have been more than happy to arrange a replacement on a next-day service to put things right quickly. We’re glad to hear you like the material itself, but it’s disappointing that the quality control from the manufacturer let it down in this instance. Thanks again for your comments, they’ve been noted and will be passed along. Rubberduck Bathrooms Team

Posted 11 months ago

“Missed estimated delivery date, nobody confirmed delivery date , communication exceptional poor. 3 time I rang to request update on delivery, 3 time " We will ring up back" 3 time nobody bothered to ring back. Another one to add to list of negative review.”

Helpful Report

Posted 11 months ago

Good Afternoon Adrian, Thanks for your feedback, and we’re really sorry to hear about your experience. Missing the estimated delivery date is frustrating enough, but not receiving a call back as promised is certainly not the standard we aim to deliver. Your comments have been passed on to our customer service team so we can review where this broke down and make sure it doesn’t happen again. We appreciate things didn't work out as well as we'd hope here, if you did need anything moving forward please give us a call and we'll see what we can do to make things up to you. Apologies again for the inconvenience caused Adrian, and thank you for taking the time to share your experience. Rubberduck Bathrooms Team

Posted 11 months ago

“Hi I packed a order on the 22nd July 2025 and still not received my order in full (18th August) so a shame to send a negative review but having to wait nearly coming upto nearly 1 month for your order is very poor.”

Helpful Report

Posted 11 months ago

Good Afternoon Sanjit, Thanks for your feedback, and we’re really sorry to hear you’ve not yet received your full order. Some of our products are sent directly by the manufacturer, and delays can unfortunately occur on their side which are outside of our immediate control. That said, we always aim to chase these up and keep customers updated until everything has been delivered. We’ll continue to follow this up to make sure the outstanding items reach you as soon as possible. Apologies again for the delay, and thank you for your patience. Rubberduck Bathrooms Team

Posted 11 months ago

“After over 3 weeks now still no sign of mirror or delivery email. As I am trade and this is for a customer very bad communication ! Will not be returning customer”

Rubberduck Bathrooms Ltd 1 star review on 7th August 2025

Helpful Report

Posted 1 year ago

Good morning Gordon, We're very sorry to hear you are still waiting on your delivery. We do think there must have been a miscommunication along the way however, we can see your outstanding mirror was dispatched on the 1st of August. Looking at the tracking details (see attached image) it appears there has been a delay with DHL, which we can only apologise for. We'll have the team chase that order up for you asap this morning with an update to follow. Apologies again for the delay Gordon, we'll get to the bottom of things for you. Rubberduck Bathrooms Team

Posted 1 year ago

“Missing items from order, had to chase many times to get the missing item sent (which I am still waiting on) customer service very poor.”

Helpful Report

Posted 1 year ago

Good Morning Daniel, Thank you for your review, and I'm truly sorry to hear about the missing panel. The panels in your order were delivered directly by the manufacturer, and unfortunately, one of the panels was incorrectly marked as dispatched on their system. This meant we had to follow up with both the manufacturer and their delivery partner to investigate and get the outstanding item released. We understand they have since dispatched and delivered the outstanding panel. We completely understand how frustrating this has been, especially having to chase for updates, and we're very sorry the experience hasn't met expectations. Rubberduck Bathrooms Team

Posted 1 year ago

“Bath arrived damage and despite agreeing it was damaged by the manufacturer, not willing to replace the product. Will be disputing the transaction with my bank and submitting a formal complaint. Very disappointed with the customer service and will not be using again.”

Helpful Report

Posted 1 year ago

Good Morning Stan, Thanks for taking the time to leave feedback. We think there has been a miscommunication here, the team picked up your email noting the damage on Saturday, and stated they would discuss the matter further with a manager given the timescales of reporting. That said, the team did contact the distributor on Saturday to file a claim for a defective product (rather than damage on delivery) given the nature of the damage. They're not open over the weekend, so we haven't had a response just yet but the team are on with it and looking for a positive resolution. We hope to hear back from them today and as soon as we do, we will be in touch with your update. Rubberduck Bathrooms Team

Posted 1 year ago

“The goods have yet to be delivered - so I’m not best pleased”

Helpful Report

Posted 1 year ago

Good Morning Robert, Thanks for your review, and we're really sorry to hear the goods haven’t arrived yet. Unfortunately, there has been a delay at the manufacturer’s end which has impacted dispatch ETAs. We completely understand how frustrating this is and want to reassure you that we’re actively chasing this and doing everything we can from our side to ensure your order is delivered as smoothly and quickly as possible. Thanks again for your patience and understanding, we’ll be in touch with updates as soon as we have them. Rubberduck Bathrooms Team

Posted 1 year ago

“The items ordered were not delivered. Incorrect items arrived, causing the building contractors delays to complete the work. Costing my client in excess of £1,000 on delays to completion. The process to raise a concern was on-line, no contact number was provided and despite utilising the correct return’s procedure as provided, promptly I have not heard anything back in the past 24 hours.”

Helpful Report

Posted 1 year ago

Good Morning Adrian, We're very sorry to hear about the the issue with your order. We can see your order was placed and dispatched on the 3rd using a tracked service and was delivered within 3 business days thereafter. 10 days after the delivery was received, we were made aware of an issue. Unfortunately there was a picking error at the manufacturers end, which meant you received 10mm glass instead of 8mm. Which again we can only apologise for. We can see the team has been in touch with the manufacturer regarding an update and our team has passed that over to yourself this morning. Again, we're sorry for the picking error and hope you can see we have done all we can to help resolve the matter given the timescales involved. Rubberduck Bathrooms Team

Posted 1 year ago

“3rd shower tray not a good 1 out of the 3, 2 of these are currently sat in my hallway awaiting collection, I emailed the same day the last 1 was delivered and again yesterday but still waiting for a response”

Helpful Report

Posted 1 year ago

Hi Tom, Thank you for your feedback and we’re really sorry to hear that you've experienced issues with your order. We’ve checked our system and can confirm your initial email was received and a member of the team has since followed up to arrange the collection of the trays with the manufacturer. We’re very sorry for the delay in getting back to you with an update. Thanks again for your patience while we communicate with the manufacturer regarding your collection/refund. Rubberduck Bathrooms Team

Posted 1 year ago

“Complaint submitted, I am still waiting for the reply and to return the items. Please let me know where this sits with your customer service team by Monday 21 as this has been going on since May.”

Helpful Report

Posted 1 year ago

Good Afternoon Nick, Thanks for taking the time to leave your review. We think there must have been a miscommunication along the way, the last correspondence we had with yourself was an email sent on the 23rd June - where we stated we do not offer a collection service for unwanted items. We are currently awaiting the return of your item, so we can process your refund. If you require any further details, by all means please don't hesitate to contact the customer service team. Rubberduck Bathrooms Team

Posted 1 year ago

“I emailed yesterday to ask why you haven't refunded my payment despite my having returned the badly damaged item 12 days ago (now 13) and instead of sending me the refund you contact to ask for a review !!!”

Helpful Report

Posted 1 year ago

Good Morning Michael, Thank you for your feedback, and we're really sorry to hear you're still waiting on your refund. Just to clarify, our review invites are sent out automatically and aren't manually triggered by our team, so we do apologise for the unfortunate timing in your case. We’re currently looking into your return and will ensure your refund is processed as quickly as possible. If you’ve not already heard back directly from the team, someone will be in touch shortly with an update. Thank you for your patience, and please do let us know if there’s anything else we can help with in the meantime. Rubberduck Bathrooms Team

Posted 1 year ago

“Absolutely shocked at your decision to use DHL Carrier to deliver the last of your stock. Those dummies lost it, now I have NO SOURCE for my shower seal that you failed to supply!”

Helpful Report

Posted 1 year ago

Hi Mr Gant, We’re very sorry to hear about the issue with your delivery. The item was shipped using DHL tracked next day, who are our chosen delivery partner for this type of consignment. Over the years, they’ve consistently provided the best balance of reliability and service at a cost-effective rate. The above was made clear before purchasing the item with the delivery method being displayed on screen, so it shouldn't have come as a shock, as you say. Again, we're sorry to hear the delivery of your shower seal failed on this occasion. We're thankful most customers can see that we have done all we can in these instances. Rubberduck Bathrooms Team

Posted 1 year ago

“Order didn’t turn up - you definitely need to look at the couriers you are using - still waiting on my refund I’d very much appreciate my money back pronto.”

Helpful Report

Posted 1 year ago

Good Morning Georgina, Thanks for your feedback, and we're really sorry to hear your order didn’t arrive as expected. We can see your order was dispatched directly by the manufacturer using a specialist courier service, due to your location in the Scottish Highlands. Unfortunately, this can occasionally result in issues outside of our immediate control, but we completely understand how frustrating that is. As per the email provided, we can confirm your order has been cancelled and your refund will be actioned as soon as possible. A further email will be sent on confirmation of your refund. We're sorry again to hear that the delivery didn't go ahead as planned. Rubberduck Bathrooms Team

Posted 1 year ago

“Unfortunately Rubber Duck Bathrooms do not prescribe or understand the consumer rights act. Avoid this company if you want goods to last more than six months. Following an aesthetic fault with pegler tap indices only fitted for two months and only nine months from date of order, Rubber Duck Bathrooms refuse to replace as the manufacturer has gone into liquidation. They ignore the fact that it is reasonable to expect taps to last more than the six months that they quote and it is within a consumers right to prove that there is a fault and in know way does their arrangement with a manufacturer affect your rights. Rubberduck Bathrooms are basically saying that the consumer shouldn't expect any goods that they sell to last longer than six months.”

Helpful Report

Posted 1 year ago

Good Morning Darren, We’re really sorry to hear you're unhappy and appreciate you taking the time to share your feedback. We completely understand how frustrating it is when a product develops a fault, and we always try to support our customers wherever we can. In this case, the product in question was supplied by a manufacturer who has since gone into liquidation, which unfortunately removed our ability to provide a repair/replacement through the manufacturer warranty route. The brand in question had been in operation under numerous manufacturers since 1899 - this is not something that happens regularly within the industry. We can only apologise and hope that you can see we have done all we can to help. Rubberduck Bathrooms Team

Posted 1 year ago

“Ordered a shower tray. Sent reply message to delivery company stating safe place to deliver as I wouldnt be in, through a redirected web browser. Driver rang to say he hadn’t delivered as no delivery notes Tbh staff at Rubberduck have been polite but absolutely no inclination to find a reasonable resolution and Ive been told I have to pay £52 redelivery charge. Order cancelled at my expense. Would not recommend this company”

Helpful Report

Posted 1 year ago

Hi Andy, Thanks for your review. We're very sorry to hear you're disappointed with your experience. Just to clarify, the delivery was pre-booked for a day you selected, to ensure someone would be present to receive it, as it was a large delivery and requires a signature on arrival. On contacting the courier, they stated they had not received any communication after the delivery was pre-booked. We understand it’s frustrating that the delivery was missed and that a redelivery fee was involved, but once an item is loaded and sent out, failed delivery attempts do come at a cost to us too. Our team did try to explain this and offer support where possible, and we’re sorry if that didn’t come across as helpful. Appreciate your comments about the team being polite, that’s always our aim, and we’re sorry things didn’t work out this time. Rubberduck Bathrooms Team

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,783 reviews