Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,089 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,089 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wrong item sent . Cost me money as I needed this to finish the job . Not offered next day delivery. Had to wait another 3 days . Very disappointed and won't be using this company again.”

Helpful Report

Posted 1 year ago

Good morning Ian, We're very sorry to hear about the issue with your order. We can see there was a picking error on your order which led to you receiving the wrong coloured profile. The item was dispatched on the 27th, delivered on the 28th and we were notified of the issue on Friday the 29th. A replacement was dispatched as soon as we were made aware that very same day. While we could not offer a weekend delivery we did provide the item the next working day. Which is the fastest service available to us. We can only apologise for the initial picking error Ian and hope customers see that we moved as fast as possible to rectify the matter. Rubberduck Bathrooms Team

Posted 1 year ago

“Terrible customer service. Was shouted at by a customer service representative who put the phone down on me. Never in my life experienced this type of treatment. Were not willing to help me with damaged item. They market it as the below but yet tell me it’s totally feasible the corner snapped off. What are the advantages over Acrylic bath panels? Unlike typical acrylic panels, the HaLite panels are completely solid with no wobble, as you find with the thinner acrylic bath panels. Due to the matierial, they're 100% waterproor while being very robust and will stand the test of time even in high traffic bathrooms. Solid Construction Offers the strength and support you'd expect from solid bath panel (will not bow and crack in the same way as acrylic panels)”

Helpful Report

Posted 1 year ago

Good morning Asha, We're very sorry to hear your installer has had some issues during installation. As it was explained on the call, the item was dispatched within 12 hours from placing the order and delivered in good working condition with no issues whatsoever. While we would love to be in a position to do so, we cannot send out free of charge replacements when your fitter drops an item and damages the corner during the installation. We understand your frustration but you have pointed that frustration at the wrong party in this instance. Sorry again that you feel this is a reflection on our service. Rubberduck Bathrooms Team

Posted 1 year ago

“Really poor customer service. Been chasing my delivery. You speak to Gary who says someone else is dealing with it and they will call you back, then is the flip off e mail saying we are looking into it and no one ever gets back to you or when you do speak to them they say they are awaiting a response from Abucus. Total clown outfit. Steer well clear of this micky mouse outfit.”

Helpful Report

Posted 1 year ago

Good morning Stuart, We're sorry to hear you've been unhappy with the service. We can see you live in a remote area that does not offer a direct route when looking up your address in a sat nav, which is what the manufacturer would use to direct their courier to the right place. None of this was annotated in the shipping instructions section when you placed your order. When you called us initially to say the courier attempted to deliver but failed, you provided a 5 page document on how to locate said address. This document was forwarded on to the manufacturer and they were to arrange the delivery with yourself from their end. While we appreciate the frustration with the delay, we do not accept responsibility for the fact you live in the middle of a field and did not inform anyone of the fact until after the first attempted delivery. Rubberduck Bathrooms Team

Posted 1 year ago

“Boards were damaged when arrived. They had been dropped in transit and the corner all 7 boards were broken at one corner. When contacted customers service they told me it was acceptable damage TO THEM and basically I just had to suck it up. Funny they dont mention this in their advertising material. I cut the broken bits of which left me short for the coverage I needed. So ended up in B&Q buying what I needed finish the job.”

Helpful Report

Posted 1 year ago

Good morning Derek, We're very sorry to hear you've not been too happy with a recent order. When reaching out to the manufacturer about your query, they kindly explained that the items purchased are non-decorative building materials that are covered in place once installed. They can exhibit some minor damage to the edges, given how they are manufactured and transported. Any minor damage to the edges would be negated without the need for any extra work or reducing the integrity of the product by the sealing tapes/compound used during installation. This is also detailed in the manufacturer installation guide provided too and would not invalidate any warranty provided. Apologies again that you were not happy with the service. Rubberduck Bathrooms Team

Posted 1 year ago

“3rd delay on delivery product - still don’t have it and so it’s delaying the whole project - if you want reliable and consistent product delivery this isn’t the company for you”

Helpful Report

Posted 1 year ago

Good morning Theresa, We're very sorry to hear about the delay on your panels. The panels were delayed with the manufacturer due to an issue with production, which delayed the transport of them to your local depot. We fully appreciate this was not something we or indeed yourself could have foreseen and again we can only apologise for the delay. That being said, if you ordered the panels from anywhere else it would not have changed the circumstance that caused the delay. The reason you purchased with us is likely due to the heavily discounted prices we offer and the service we look to provide all our valued customers. Again, we're very sorry for the delay on the panels and for any inconvenience caused. Rubberduck Bathrooms Team

Posted 1 year ago

“Products are great, online ordering process is easy and delivery for one of our two items was perfect- quick and well communicated by delivery people. However, I had to ring many times to follow up the second item. I felt as if my order was not important , very little responsibility for the delays and no communication on any action or progresses. All I wanted was a regular update, positive or not., I feel disappointed the sales people did not recognise the importance of keeping me informed .”

Helpful Report

Posted 1 year ago

Hi Gill, We're very sorry to see you feel the service level was so low. I can assure you that we do appreciate all our valued customers regardless of the items ordered. The reality of the situation is that we're a small family operated company with a handful of people processing thousands of heavily discounted orders each week. With certain manufacturers it can take up to 45 minutes on hold for the team to get an update. To help minimise the impact on our service delivery and to free up the telephone lines for customers, we look to immediately inform customers of any out of stock item ordered. After that initial communication any further updates are provided on receipt from the manufacturer or on request from the customer. All it requires is a quick call and we answer any question asked as soon as possible. Sorry again that you feel we deserve a 1 star service rating. Rubberduck Bathrooms Team

Posted 1 year ago

“I was recommended to use you by an experienced fellow tradesman. Placing the order was very straightforward, however the bath panel was delivered damaged (large area was cracked). I realise damage can happen in transit, but this was obviously damaged before the outer packaging was used afterwards. My main disappointment is that I issued an email within half an hour requesting a new panel explaining the inconvenience it's caused to my customers. I've not received any correspondence since the complaint! It's a real shame as I was looking for a company I could trust for my supply of bathroom products.”

Helpful Report

Posted 1 year ago

Good morning Mark, We're very sorry to hear about the issues with your delivery. We've checked for an email informing us of the matter this morning but we can't see anything, this review is the first we have heard of any problem. A member of the customer service team has tried to call this morning but could not get through on the number provided. If you would like to contact us at your earliest convenience, we would very much like to get to the bottom of the matter. Rubberduck Bathrooms Team

Posted 1 year ago

“I wasn’t going to leave a review because I didn’t like to be negative however because you were fishing for a good review then here it is. Rubber duck bathrooms really need to change who they use for their couriers. XDP are liars and i would never trust them to carry any of my deliveries.”

Helpful Report

Posted 1 year ago

Hi Gavin, Thanks for the feedback on XDP - we happen to agree with you to a point here. We do not use XDP to deliver goods direct from our warehouse. While we do not, unfortunately there are some major UK manufacturers / distributors that do use XDP to distribute their goods. We can and do express dissatisfaction with their services when appropriate. We cannot however change the partners major manufacturers choose to use and it's simply not plausible to stop using said manufacturers. It is worth noting that there are very few cost effective couriers available in the UK that can distribute often large and awkward sized deliveries direct to customers. Thanks again for the feedback on the XDP service we will pass on your comments to the distributor. Rubberduck Bathrooms Team

Posted 1 year ago

“Steer clear! Such a disappointing experience making our purchase from this company. My strong advice to other prospective customers – do not be lulled into a false sense of confidence by the cute sounding brand name ‘RubberDuckBathrooms’. Do yourself a favour - find a bigger, more established company to purchase from, so you don’t end up as we have done paying dearly for the shortfalls of this unimpressive outfit, and experiencing the intense frustration of dealing with tradespeople lacking in our opinion best practise business values and principles. The short version is we took delivery of a shower tray, which upon opening, was discovered as defective/damaged/cracked. We also have four witnesses to attest to that. Apparently probably damaged during transport according to an independent expert we consulted. Although contacting RDB immeditaley upong this discovery, they will in no way replace/refund the defective and unusable product we bought from them. The result is we have to take a c£300 hit for their flawed operations. More detail - due to my complex medical reasons requiring emergency hospitalisation, operation and recovery over the following days, we did not make this product condition inspection check within a 24 hours period of grace, as notified in their Ts&Cs, but we did however do so within the 14 days specified on their website. RDB are adamant that our failure to respond within the one-day timeframe exonerates them from liability. They are absolutely rigid that their policy is fixed, that they are inflexible, and while ‘sympathetic’ to our mitigating circumstances, they will not budge. Although I pleaded with their call sales staff and manager to consider taking a more fair and reasonable approach, they are unmoved and unmoving. So sad that there are still traders out there hiding behind systems and policies, pretending to sound responsible and customer-centric whilst behaving in direct contradiction to that and acting so self-interestedly. I feel quite sure they are going to respond to this feedback with a super defensive and counter accusatory story to undermine our feedback. In our experience, that’s their RDB pattern. Steer clear of RDB!”

Helpful Report

Posted 1 year ago

Good morning, We're very sorry to hear about the issues with your order. We try our best to inform all customers of the policies that we need to adhere to in the unfortunate event there is an issue with delivery. If any personal circumstance arises that can make life a little more challenging for our customers, we encourage them to give us a call. We might be a small company as you say but we're all humans at the end of the day and we'll do what we can to help or rearrange a delivery to a more suitable day if we are made aware. The 14 days referenced is the returns window for unwanted items. As mentioned, we require customers to report damage to us within a reasonable timeframe in order for us to be able to file a claim with the courier that caused the damage. Again, we're very sorry you've not had the typical experience this time around. Rubberduck Bathrooms Team

Posted 1 year ago

“Tap dripping after install. Delayed response, still chasing.”

Helpful Report

Posted 1 year ago

Hi David, Sorry to hear about the leaky tap. We can see you first contacted us about the matter on Monday last week. Since then we've sent across a video and responded to the manufacturer questions late on Wednesday evening with us now waiting for the manufacturer to come back with a resolution. All matters relating to post installation problems are typically resolved within a few days. In this case the manufacturer has had the necessary info for 2 working days. Unfortunately as a retailer, we cannot do anything further until we receive that response. We understand the frustration while waiting for a response and have requested an update from the manufacturer ASAP. Rubberduck Bathrooms Team

Posted 1 year ago

“RECEIVED MY ITEM IN TIME BUT THE RETURN PROCESS WAS MUCH MORE DIFFICULT .HAVE TO PAY FOR THE RETURN POSTAGE THEN WAIT FOR THE REFUND WHICH I STILL HAVE NOT RECEIVED 3 WEEKS LATER !!!!!”

Helpful Report

Posted 1 year ago

Hi Perveen, We're sorry to hear the tap wasn't what you were looking for. As with most retailers, we operate the standard UK returns policy. With unwanted items you can return your item to us for a full refund. Once the item arrives in to us a quick check will be made before the refund is passed up to accounts to process. We did not have any indication your item had been returned until you contacted us on the 7th at 10:28am. We reached out to the warehouse team to run a check for any returned items that could not be identified. The item was located quickly and your refund was processed at 10:37am with email confirmation to let you know. Sorry again you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

“Initial delivery on time but damaged due to inadequate packaging and also items missing. Replacement items delivered very quickly but again items missing. Very poor communication with emails unanswered. still waiting for missing items. Not what you expect from a UK based company selling via the internet. Very disappointing.”

Helpful Report

Posted 1 year ago

Good morning Graham, We're very sorry to hear about the issues with your delivery. We can see some issues occured in transit to you which we can only apologise for. One of the biggest frustrations we have with being a retailer is the fact we rely on 3rd parties to deliver the goods we display across the website. We would love to be able to operate a UK distribution service for all our valued customers, the reality is the cost implications associated would be too high for us to remain competitive in the marketplace. Instead we use services such as FedEx, DHL and Pallet delivery services to get the items out. These services are tracked and customers can monitor the items in transit. Again, we're sorry the service delivery wasn't as we would expect here. Rubberduck Bathrooms Team

Posted 1 year ago

“Very disappointed with the service as per my email already sent no one wants to acknowledge my complaint”

Helpful Report

Posted 1 year ago

“Very disappointing, faulty product which wasn't exchanged.”

Helpful Report

Posted 1 year ago

“The product received (freestanding bath tap) is faulty had for one month and not had replacement or any remedy, absolutely shocking service!”

Helpful Report

Posted 1 year ago

Hi Alistair, We're very sorry to hear about the faulty tap. Unfortunately we were closed for the Holiday period when you reported the matter on Christmas Eve. We can see the team picked up on your email when we opened again and a replacement tap was supplied when the manufacturer returned in the New Year too. All of the above was resolved within a couple of working weeks and certainly not over a month as suggested. Rubberduck Bathrooms Team

Posted 1 year ago

“Ordering stuff is fine and I expect usually works well. However, if there is a problem with your order then the customer service is awful. Don't expect them to call you back if they promise to. Most of original order didn't arrive. Four times I phoned about it and four times they did not get back to me. I had to re-order an item at my (great) expense to stop the job getting held up. Original part of order was then delivered with new order, having been stuck on courier's van for a couple of weeks. Despite a promise of a refund I never heard from them again. Plus promise of collecting duplicate, unwanted parts from my customer's house never happened. I appreciate that the problem originated with the courier from Abacus bathrooms but I paid my money to Rubberduck Bathrooms and I expected them to deal with it. So ease of ordering 100%, customer service 0%. Note to RubberDuck, keeping customers in the loop is good, ignoring them is not.”

Helpful Report

Posted 1 year ago

“Still not received item - Did not follow delivery instructions at attempted delivery.”

Rubberduck Bathrooms Ltd 1 star review on 24th December 2023

Helpful Report

Posted 1 year ago

Good afternoon Mark, We hope you had a good Christmas and New Year! We think you may have missed your dispatch email that was sent over a day or so after ordering on the 13th of December around 9:49am. In that email we detailed the date and estimated time we would expect you to receive your order, as requested. See attached image. Given the time of year and how busy the courier networks are, any missed deliveries close to Christmas cut off are returned to the courier depot or manufacturer. We then look to confirm a more suitable date before resending. We're sorry you feel this service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

“I ordered a bathroom worktop was advised of delivery only.to find after waiting in at home that it was not even in stock. Asked for a refund which has not arrived as yet.”

Helpful Report

Posted 1 year ago

“Reported problem with bath panel of a matt streak on a gloss bath panel that was impossible to take a photo off. Insisted I had to take a photo even though I couldn't show the problem in a photo. As it was for a rental property I couldn't be bothered with arguing and the bathroom refit needed to go ahead. I won't be using this company again.”

Helpful Report

Posted 1 year ago

“My order came quickly and well packaged. Due to this left it in its package until I needed it. Unfortunately that was the wrong decision. On opening the item it had 2 large scratches, easily visible. Due to the packaging I can only assume it was packed, damaged. I contacted Rubberduck who stated that as it was over 24 hours since my delivery they could do nothing but offer me another one if I paid for it (Generous I know). Totally my fault for not checking however regardless of if I'd opened it an hour or a week after delivery I was sent a damaged item. Needless to say I got a replacement elsewhere. I can't say I'd recommend the company based on my experience but if you do buy from them, check your items quickly.”

Rubberduck Bathrooms Ltd 1 star review on 20th December 2023

Helpful Report

Posted 1 year ago

Good morning Gareth, We're sorry to hear you've been left unhappy with the service. Looking back we can see your order was placed on the evening of the 9th, was dispatched using a tracked next day service on the 10th and delivered seemingly without issue on the 11th. Over two weeks after delivery was made, we received an email noting minor damage to the item. Unfortunately given the timescales involved, we could not claim for any damage caused in transit.. We try our best to inform customers of the windows of time we have to file claims with couriers. If we had been made aware within a reasonable time frame, a free of charge replacement would have been dispatched on a next day service. Sorry again you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,089 reviews