Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,089 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,089 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A tale of some good but quite a bit bad. We ordered a not inexpensive bathroom cabinet. When delivered the delivery company decided to leave the parcel outside on one of the wettest days of the year. I spoke to customer services who agree that we should install it to see if there was a problem. This we did. There was no physical damage but the LED lighting and heat pad did not work. Rubber Duck agreed to swap the unit out and although it took weeks and several polite reminders, we eventually got the replacement unit. Because we had installed the previous one we had the bracket from the original unit already on the wall. We therefore just hung the new unit onto the old hook. This was completed without having to either open the doors or take off the protective cover of the glass doors. The electrics worked and all seemed wonderful until you took the protective door covers off and opened the unit to find one of the doors smashed on the inside. There is a sticker on the glass doors saying if the door is damaged in any way, do not return the unit, call this number and they will send out another door. The number they give you is for the manufacturer and not the reseller so they would not deal with us. Why put that number on there then. We then emailed RubberDuck who did get our details and their order number to the manufacturer but they will not replace it. Because we had installed it, just hung it on the hooks, they said we were not entitled to a replacement door and the cost is £60 if we want to get a replacement door. The attitude of the manufacturer and then Rubber Duck (who in my opinion should be responsible) is, in my opinion, very poor indeed, I have had two units, neither of which either worked or were damaged yet I am expected to pay £60 to resolve the issue. It is good to see good reviews on their website, I am afraid my experience is very different and would encourage you to be wary before buying from them”

Helpful Report

Posted 1 year ago

Hi Steve, We're sorry to hear you've been left unhappy here. You placed your order at 7:52am, it was dispatched using a tracked next day service within 30 minutes at 8:24am and delivered the next day. We sent tracking info across, so you could keep an eye on things too. When you contacted us to say the item had been left outside, we showed empathy regarding the matter as any reasonable person would. The reality is however, that this should never have happened. Given the dispatch info and notification provided the day prior and again from DHL on the day of delivery. Despite the above, we fought your corner and the manufacturer agreed to send out a replacement unit. The week after the replacement arrived we were contacted regarding damage to an internal mirror - we requested images to send over to the manufacturer. The image provided showed the mirror attached to the wall, suggesting it had been installed. The manufacturer declined a free of charge replacement for that reason initially. After you explained you had only hung the unit on the bracket installed prior, again we fought your corner and managed to get them to send another replacement door. We appreciate the frustration with the situation and the manufacturer instruction but as a retailer, we feel we've done all we could to help remedy any problem here. Rubberduck Bathrooms Team

Posted 1 year ago

“Was told a delivery was coming yesterday booked day off and only part of delivery arrived rang up to see why was advised product out of stock nobody rang or emailed me to say why and now I still will have to have another day to stay off to receive”

Helpful Report

Posted 1 year ago

Hi Amanda, We’re truly sorry to hear that things didn’t meet your expectations. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. Please know that your feedback is important to us, and we’re committed to improving the service provided by our team and the manufacturers we connect to. Rubberduck Bathrooms Team

Posted 3 months ago

“I'm still missing one of the products that was due to arrive a week ago. The priduct got left behind in the van. I have chased so many times and was promised someone will call me back. I was suppose to arrive a day later. But have not received any updates or the product. Our plumber has come to fit the bathroom 3 times now. But can't as the part hasn't arrived.”

Helpful Report

Posted 1 year ago

“I have ordered shower tray, glass, toilet and all the small bits for my full bathroom renovation. The tray arrived within 2 days and looks great, everything from there has been downhill. The wetroom glass shuttered during delivery, which can happen but was I not informed for a whole week? Despite calling daily to get an update.... Now I have to pay builders 500£ to come in for a day next week to install the delayed items. So far delayed by 2 weeks and I still havent got a date for delivery. AVOID as prices are relatively high but the service is terrible.”

Helpful Report

Posted 1 year ago

“I bought some rubber matting to stop vibration/noise. Supposed to be 20x30. Whoever cut this needs to be shown how to do it properly. The two lengths are 30.5 and 30. The two widths are 19.5 and 18.5. Luckily it will still work for what i want but it’s not up to any kind of standard. I did message them about this and had no reply in 2 weeks.”

Helpful Report

Posted 1 year ago

“Where to start… I am so disappointed and annoyed. I have had the phone put down on me and told it’s not his (Gary) problem that the order he checked was in stock before I placed the order isn’t actually in stock. After phoning numerous times and only getting through at 4:30 it doesn’t leave me much time before Tuesday to find an alternative. When I asked for a refund and said I would look elsewhere, I was told good luck. Honestly the cockiness is unreal, not what you normally get from a professional especially when you are spending lots of money. I hope the owners get to see these reviews and I wish I had read these reviews before placing my order. So much more I would like to say but this is not going to help me get my shower for Tuesday. I do wonder how these companies survive. If this was my business I would not be happy reading these reviews. I am due an apology after what I was told on the phone on Tuesday and then blatantly denying the calls. Please listen to your calls.”

Helpful Report

Posted 1 year ago

“£7 for delivery of a small product sent through DHL which could have been sent through the post at a fraction of the cost. Also the product advertised looked more superior to similar products online for a less that a third of the price, however turned out to be exactly the same. Very disappointed. Feel mislead.”

Helpful Report

Posted 1 year ago

Good morning Jane, We're sorry you feel the delivery cost was a little too high. We send out thousands of items a month through our warehouse and DHL is our chosen delivery partner for small to medium items. Over the years we have used numerous partners and DHL offers a quick and tracked delivery service with minimal customer service issues. Cheaper services cause more problems for our customers, which we would rather avoid. With regards to the Eastbrook Pipe Shrouds priced at £12, we are one of the cheapest retailers online for this item. You will not find anyone selling this item at a 3rd of our price. Also, the images used by us (and every other retailer selling this item) are provided by the manufacturer. Again cheaper alternatives can often be sourced from the likes of Amazon or eBay but again, we prefer to use trusted suppliers for our customers. Sorry again you feel the service could be improved. Rubberduck Bathrooms Team

Posted 1 year ago

“Order no: 214128 Delivery supposed to be 3 to 5 days delivery it took over 2 weeks to deliver. Even they realised they done mistake with order, they haven't even put overnight delivery. I don't think your company does care how much you wasting tradesman's time. No even decent apology. I have used your company probably purchased over 10 wet room tray unfortunately no more I will cry my business else where.”

Helpful Report

Posted 1 year ago

“Awful experience. Delayed, no contact with customer service to inform me of the delay, tried ringing and no one answered, when someone finally answered I rang for 2 weeks every day asking when my order is arriving every time they said yes it’s being dispatched tomorrow. So they lied every day. I lost all trust and didn’t believe anyone, I genuinely didn’t expect the shower to arrive. They should have informed me of the delay, not me chasing them, and they should have been honest from the start. No communication and no trust with this company.”

Rubberduck Bathrooms Ltd 1 star review on 28th May 2024

Helpful Report

Posted 1 year ago

Good morning Charlotte, Thanks for taking the time to leave feedback - we think you may have us confused with another supplier however. We can see your order was processed on the 1st of May and delivery was completed on the 10th of May. See image showing tracking info. The items ordered carried a 3-7 working day ETA and were dispatched using a tracked pallet delivery service 6 days from placing the order. With them initially planning to deliver on the 9th (the 7th working day from placing the order). There looks to have been a delay on dispatch due to an incident at the depot, meaning they were delivered a day later on the 10th. All of which was communicated to yourself as soon as we were made aware on the day. We understand customers often order from multiple places when installing a new bathroom and would appreciate it if you revised your review in light of the above. Rubberduck Bathrooms Team

Posted 1 year ago

“My delivery was split , and 2 and a half weeks later, I have not received the second part. I ordered a backer board kit and received only the boards without the neves fixing kit. I have phoned 3 times and still not resolved. Very poor service. Cannot possibly recommend”

Helpful Report

Posted 1 year ago

“I ordered my shower tray on the 19th April, it was delivered on Wednesday 24th but it was the wrong order. I've spoken to your sales rep twice with promise of a call back the last time, not heard anything and no idea where my shower tray that i have paid £500 for is, very unhappy with this service.”

Helpful Report

Posted 1 year ago

“I had concerns as the item was shown as right-handed on the site but arrived left-handed. Easily resolved by loosening the two grub screws, reversing then tightening up again. Rubber Duck were very helpful in resolving this. A1+ seller. Highly recommended. Good commdunication.”

Helpful Report

Posted 1 year ago

“I would genuinely give these guys 0 stars if I could and even that is probably too high. I ordered item with advertised 2-5 day delivery time and heard nothing for 2 weeks until I chased to ask where it was. No proactive updates whatsoever from them and no accountability for my awful customer experience. All topped off with a very condescending (and poorly written) email in response to my later complaint. Product finally arrived 30 working days after the advertised delivery date and is incorrect. Rubbish, rubbish, rubbish.”

Helpful Report

Posted 1 year ago

“Purchased my new Carron bath through Rubberduck Bathrooms. When the plumber came to install it, he discovered that one of the legs was missing. I reported it to Rubberduck on Friday. They said that Carron posted it to me on Mon. So far so good, but now it's Wednesday afternoon and I still can't install the bath as the leg hasn't arrived yet. Had to call them multiple times and ask for updates as they wouldn't do so pro-actively. In the end, the person on the other side of the line just shouted at me and hung up on me. Not the service one would expect for a £650 purchase. Now I have to buy a new installation kit being more than £50 out of pocket. Stay away.”

Helpful Report

Posted 1 year ago

Good morning Mr Pecker, Sorry you feel the service could be improved. We can see you contacted us about the missing bath leg on Friday afternoon. We contacted the manufacturer immediately to arrange for the missing part to be delivered. This was followed up after the weekend and the part was dispatched on the Monday with an email from them to us to confirm dispatch. On Tuesday you requested tracking information and again we contacted the manufacturer immediately requesting any tracking info. As we discussed, the service used was not a tracked service but we confirmed the item was in transit to you and should arrive shortly. We appreciate the frustration for the missing item however we and the supplier acted as quickly as possible to remedy any issue once it was raised. Rubberduck Bathrooms Team

Posted 1 year ago

“2 items we ordered and 2 came faulty. One at the begginubg hasn't been dispatched, they send after reminder. Wouldn't recommend.”

Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

Helpful Report

Posted 1 year ago

Good morning Piotr, We're very sorry to hear about the issue with your order. We can see you reported an issue with a waste purchased late afternoon of the 4th, with a replacement being dispatched the very next morning at 9:56am using a tracked next day service. Just yesterday on the 8th, we received another email in the afternoon to let us know of a blemish in the finish of the tap purchased. There was an email exchange with all details being finalised at 17:09pm yesterday. We appreciate the frustration with dealing with matters of this nature but we do need a little time to resolve any issue raised to us. Please keep an eye out for your dispatch confirmation email and tracking link for your replacement. Rubberduck Bathrooms Team

Posted 1 year ago

“Fault with the tap I bought and they refused to give me a refund”

Helpful Report

Posted 1 year ago

Good afternoon Cindy, We're very sorry to hear about the issue with your order. Looking back we can see you filed a claim for damage to a wall mounted tap purchased. You chose to install another tap which you had to hand instead and requested a refund. As is standard for matters of this nature, we requested images of the damage. So that we could assess the tap, look to arrange a collection and refund your order. Unfortunately that request was not met, meaning we could not progress any further with your claim. We understand the frustration with having to deal with situations like this and would happily revisit things if you could provide the images requested. We're sorry again for any inconvenience Cindy. Rubberduck Bathrooms Team

Posted 1 year ago

“So i placed an order at the start of March part of it has arrived and i am still awaiting the final part. Its now the 27th March and the delivery company has basically failed to forfill the order even though directions have been sent. through out the entire process i have had no calls or emails from Rubberduck. When ever i do call its someone new and i`m told someone will call me back, Well Gary, Ashley, Jarrod and Ben. Please pick up the phone and take some responsibility. Complete Mickey mouse outfit with no communication skills”

Helpful Report

Posted 1 year ago

Good morning Stuart, We're sorry to hear about the difficulty with your delivery. We can see from the order that you live an a remote area with no access routes available through a sat nav or any map app that would be used by the couriers to locate your address. This was not annotated in the shipping notes we ask customers to use when placing an order to a remote or hard to find address. After the first delivery failed you contacted us and provided a 5 page document on how to locate the address. That document was forwarded on to the manufacturer, so they could arrange the delivery with their courier. We fully appreciate the frustration with the delay but to suggest there has been no contact throughout this matter is simply incorrect and purposely misleading. Sorry again for the delay on receipt of your order. Rubberduck Bathrooms Team

Posted 1 year ago

“Sent me damaged panels. Its not possible to examine 2 very large panels that each have to be stored flat or they can bend under their own weight and report damages in 24 hours of delivery. The packaging was very inadequate. Stupid insurance policy thats not fit for purpose that is reflected in the terms and conditions. Further, when my tap turned up it came in an open box that looked like a return that had been sent straight out to me. I complained and didnt get a response from rubberduck. If you think the prices are so good that you could buy it twice over in comparison to the high street, well, you might have to! Would i use them again? No.”

Helpful Report

Posted 1 year ago

Good morning Stuart, We can only apologise for the issue with your delivery. The panels purchased are delivered by the manufacturer's chosen distributor and it's very rare that we see issues with direct deliveries, given they are trained on how to handle and transport them. We have a strong focus on customer service here and the damage reporting window is something we have looked to extend many times over the years. Unfortunately as a retailer we are bound by the companies that manufacture and the couriers that distribute the goods on display. For reference, the panels would not bend under their own weight during the short time needed to inspect them. This check on arrival has been the industry standard for over 15 years and will be the same whichever website you purchase them from. Sorry again that you haven't had the typical Rubberduck experience this time around. Rubberduck Bathrooms Team

Posted 1 year ago

“No contact for a week and a phone call when they were 20 mins away, and it wasn’t even there company delivery was from it was from there supplier, just lazy”

Helpful Report

Posted 1 year ago

Good afternoon Matt, We're sorry you feel the service could be improved. We can see you placed your order over the weekend for items that were on a 2-5 day lead time. The order was confirmed for dispatch on the 5th day with a confirmation email going out to you that morning at 8:30am. This was followed by a telephone call later in the day to let you know they were near. If any confusion arose over the delivery window we invite customers to give us a call and we'd be more than happy to answer any questions. With wall panels 99% of the time they're distributed by the manufacturer, regardless of which retailer you purchase them from. This isn't lazy, it's common practice in retail and it helps to reduce any damages in transit, transportation costs and it impacts the environment less too. All of which helps keep the product prices down for you, the customer. Sorry again you feel this is a reflection on our service. Rubberduck Bathrooms Team

Posted 1 year ago

“£40 delivery charge”

Helpful Report

Posted 1 year ago

Good afternoon Mr Khalid, We feel you have been quite unfair with your service rating to be honest. We can see you placed an order late in the evening at 11:30pm on the 28th, for goods that are large and awkward to handle/transport. The goods were dispatched within 12 hours using a tracked next day service on the 29th and were delivered without issue the following day on the 1st. You enquired about the return of two of the items ordered as they were not required and we happily accepted the request and offered a full refund on return of those items. Other than come to collect the items that you decided you no longer want ourselves - which would be a very costly service for a small company to run, there's not much else we could have provided as a service here. It's a shame we have to respond to comments like these it really is. Rubberduck Bathrooms Team

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,089 reviews