Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,673 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a shower tray. Sent reply message to delivery company stating safe place to deliver as I wouldnt be in, through a redirected web browser. Driver rang to say he hadn’t delivered as no delivery notes Tbh staff at Rubberduck have been polite but absolutely no inclination to find a reasonable resolution and Ive been told I have to pay £52 redelivery charge. Order cancelled at my expense. Would not recommend this company”

Helpful Report

Posted 9 months ago

Hi Andy, Thanks for your review. We're very sorry to hear you're disappointed with your experience. Just to clarify, the delivery was pre-booked for a day you selected, to ensure someone would be present to receive it, as it was a large delivery and requires a signature on arrival. On contacting the courier, they stated they had not received any communication after the delivery was pre-booked. We understand it’s frustrating that the delivery was missed and that a redelivery fee was involved, but once an item is loaded and sent out, failed delivery attempts do come at a cost to us too. Our team did try to explain this and offer support where possible, and we’re sorry if that didn’t come across as helpful. Appreciate your comments about the team being polite, that’s always our aim, and we’re sorry things didn’t work out this time. Rubberduck Bathrooms Team

Posted 9 months ago

“Excellent service and products”

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Posted 9 months ago

“Good advice given on getting right product and quick deliver”

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Posted 9 months ago

“Quick delivery”

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Posted 9 months ago

“Purchase of a kitchen sink, perfect!!! Exactly as described, fitted perfectly, no issues whatsoever.”

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Posted 9 months ago

“Very pleased with this company. Found them via an internet search. Great range of porducts and value for money. All communication was positive from initial phone call to get info about the product and delivery times to post-sales. Delivery was very quick. Post-sales support was great and resolved quickly with the manufacturer. Would definitley recommend and purchase from them in the future.”

Helpful Report

Posted 9 months ago

“I had one bath panel before (2years) and was total different that what I get last week.The previous one was 480mm high and the last one was 400mm high.I didn’t know you do more sizes regarding the height. I just ordered by length (1700)also one of the corners was damaged I was lucky because I suppose to cut it to fit it,plinth little bit cracked,I repaired (brand new).Not very happy.”

Helpful Report

Posted 9 months ago

Hi Doru, We're sorry to hear about the damage to your panel. You placed your order at 10pm, it was dispatched at 8:42am using a tracked next working day service the following morning and then arrived the next working day. If an item is damaged in transit, we can only apologise and look to replace the item as soon as possible. If we are not informed then we can't help resolve the matter. You placed your previous order in Oct 2022 for a different sized panel - product specs can change from time to time and we reflect those changes on the product page in the specs and the video showing the item too. For any customers looking to clarify any details, we also operate a telephone line with several people more than happy to help. Apologies again for the damage received to your panel. Rubberduck Bathrooms Team

Posted 9 months ago

“Service from Rubber Duck was easy and professional. However Delivery came directly from Abacus and that was truly shambolic.”

Helpful Report

Posted 9 months ago

Thank you for your feedback - we’re glad to hear you found our service easy and professional. We’re really sorry to hear that your delivery experience didn’t meet the same level. While the delivery was handled directly by Abacus, we take full responsibility for the experience as part of your overall order. We’re already in touch with our partners to help ensure this doesn’t happen again. If there’s anything we can do to make things right or assist further, please don’t hesitate to get in touch. Rubberduck Bathrooms Team

Posted 9 months ago

“Very pleased with my marble sink and satin brass taps.”

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Posted 9 months ago

“A nice selection at good prices. I found exactly what I wanted and it arrived promptly.”

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Posted 9 months ago

“Good website and ordering process straightforward. Prompt response to telephone query about delivery, phoned back very quickly with resolution concerning delivery direct from supplier.”

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Posted 9 months ago

“Item was delivered quickly and seemed well packaged. The panel, however, has several obvious scratches on it which is very disappointing. These must have been on the panel prior to packaging and should have been noticed.”

Helpful Report

Posted 9 months ago

Hi Mr Farajallah, Thank you for your feedback. We're glad to hear the item arrived quickly and was well packaged. We're very sorry to hear about the scratches on the panel. The items arrive pre-packaged by the manufacturer, so unfortunately we don't see them before they ship out. That said, we completely understand your disappointment and agree this should not have been missed by them. We’ll be sharing your feedback with the manufacturer to help prevent this in the future. Rubberduck Bathrooms Team

Posted 9 months ago

“great pannels”

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Posted 9 months ago

“Multiple orders for various stuff, all shipped and delivered quickly, but half of it had damage or poor packaging. Half of the boards needed replacing, packs of screws damaged and scattered in the box, tanking membrane leaking inside its bubble wrap. Service is great and was quickly replaced but i wonder how this keeps happening and how they are not looking at improving delivery quality.”

Helpful Report

Posted 9 months ago

Hi Sam, Thank you for your honest and detailed feedback. We're pleased to hear your orders arrived quickly and that our customer service team was able to assist you promptly with replacements. That said, we're very sorry to hear about the issues with damaged items and poor packaging. We can see you initial order contained items pre-packaged and dispatched directly from the manufacturer, which means we don’t have the opportunity to inspect them beforehand. The replacements offered were dispatched directly by our warehouse team. We regularly review delivery partners and feedback any issues we can't resolve to the manufacturers for them to consider. Unfortunately there are no perfect solutions out there but we are always looking to improve. Thanks again for your comments on the service provided. Rubberduck Bathrooms Team

Posted 9 months ago

“I received my order within 2 days from ordering it I was very surprised how quickly it was delivered and for the quality it was very cheap compared to other companies very well packaged they do ask for you to check it straight away for any damage and let them know so they would sort it but the way there packaged it's Excellent yes I would definitely buy from this company again”

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Posted 9 months ago

“Easy to navigate website. They actually have a phone no where a person will actually speak with you and answer any queries, instead of endless messaging 🙂 the prices were very good and delivery swift. I would definitely recommend them.”

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Posted 9 months ago

“Customer service is unprofessional on calls, unresponsibe by emails and only when escalated did I get a response which attempted to deflect all blame back to the customer. I've detailed records should this be disputed and blame again pushed back to the customer.”

Helpful Report

Posted 9 months ago

Hi Clive, Thanks for the feedback regarding your order. We always aim to handle every enquiry professionally and promptly, and we're sorry to hear that your expectations were not met in this case. We appreciate you bringing this to our attention, and your comments have been shared with the relevant teams to help us reflect and improve moving forward. Thanks again for your feedback and we hope you have a nice day. Rubberduck Bathrooms Team

Posted 9 months ago

“Good price, fast delivery. Everything professional. I highly recommend”

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Posted 9 months ago

“Very prompt service, shower hose holder fitted perfectly.”

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Posted 9 months ago

“great products. very happy”

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Posted 9 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,673 reviews