Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,743 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,743 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything ordered was all of a good quality, and delivered promptly and with no issues. Planning to renovate another bathroom, and will be sourcing it from Rubberduck”

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Posted 11 months ago

“I don't ever write”

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Posted 11 months ago

“3rd shower tray not a good 1 out of the 3, 2 of these are currently sat in my hallway awaiting collection, I emailed the same day the last 1 was delivered and again yesterday but still waiting for a response”

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Posted 11 months ago

Hi Tom, Thank you for your feedback and we’re really sorry to hear that you've experienced issues with your order. We’ve checked our system and can confirm your initial email was received and a member of the team has since followed up to arrange the collection of the trays with the manufacturer. We’re very sorry for the delay in getting back to you with an update. Thanks again for your patience while we communicate with the manufacturer regarding your collection/refund. Rubberduck Bathrooms Team

Posted 11 months ago

“Complaint submitted, I am still waiting for the reply and to return the items. Please let me know where this sits with your customer service team by Monday 21 as this has been going on since May.”

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Posted 11 months ago

Good Afternoon Nick, Thanks for taking the time to leave your review. We think there must have been a miscommunication along the way, the last correspondence we had with yourself was an email sent on the 23rd June - where we stated we do not offer a collection service for unwanted items. We are currently awaiting the return of your item, so we can process your refund. If you require any further details, by all means please don't hesitate to contact the customer service team. Rubberduck Bathrooms Team

Posted 11 months ago

“Great product brilliant service”

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Posted 11 months ago

“Great speedy service and amazing customer service on returns and refunds , hence we bought more products due to great service.”

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Posted 11 months ago

“We experienced some problems with the quality of the products initially, and a damaged item with one of the replacements. Working with Rubberduck, we submitted photos of the issues and now have both items in perfect condition. Thanks Rubberduck”

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Posted 11 months ago

“Sent the wrong stuff but quickly resolved.”

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Posted 11 months ago

“Great service as always.”

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Posted 11 months ago

“Ordered two toilet seats for specific manufacturers item to ensure fit. Communicated with online and confirmed the information required quickly, and very helpful. Good price and delivered rapidly. Highly recommend!”

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Posted 11 months ago

“Delivered as specified. Perfect”

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Posted 11 months ago

“I emailed yesterday to ask why you haven't refunded my payment despite my having returned the badly damaged item 12 days ago (now 13) and instead of sending me the refund you contact to ask for a review !!!”

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Posted 11 months ago

Good Morning Michael, Thank you for your feedback, and we're really sorry to hear you're still waiting on your refund. Just to clarify, our review invites are sent out automatically and aren't manually triggered by our team, so we do apologise for the unfortunate timing in your case. We’re currently looking into your return and will ensure your refund is processed as quickly as possible. If you’ve not already heard back directly from the team, someone will be in touch shortly with an update. Thank you for your patience, and please do let us know if there’s anything else we can help with in the meantime. Rubberduck Bathrooms Team

Posted 11 months ago

“Everything was great apart from the delivery. The website, price, communication, availability were fine. However, all of the boxes, on two separate deliveries, were seriously beaten up. Every one of the boxes were crumpled and broken in places. For the two niches, I was very surprised that they were not deformed, because the damage on the box was extensive. The wetroom former was broken, but I did not realise this initially on delivery, and I've decided to repair it rather than wait for any kind of replacement. I mentioned to the driver that the boxes were in poor shape, but he didn't seem to think it was an issue. All of the packages (not mine) were loose and haphazard in the van, so the driver struggled to get anything without stepping on them.”

Helpful Report

Posted 11 months ago

Good Afternoon Paddy, We’re really pleased to hear you were happy with the website, pricing, and communication but we’re genuinely sorry to learn about the condition your deliveries arrived in. The items you received were dispatched directly by the manufacturer using their own chosen courier, and unfortunately, we have no control over how their deliveries are handled. That said, the condition you’ve described is certainly not the level of care we’d expect, and we’ll be passing this feedback directly to the supplier to address with their courier partner. If you ever receive a damaged item, even after signing for it, we always encourage customers to let us know as soon as possible so we can help arrange a replacement or appropriate resolution. Thanks again for your comments, it really helps us to improve both our service and that of our suppliers. Rubberduck Bathrooms Team

Posted 11 months ago

“It's complicated! The showerproof wall panels I bought became a problem, largely as a result of the supplier using a courier service that I felt were unable to deliver the panels professionally!”

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Posted 11 months ago

Hi Steven, Thank you for your review - we’re sorry to hear you experienced issues with the delivery of your panels. These items are dispatched directly by the manufacturer using their chosen courier service. While we appreciate all feedback, unfortunately we have no control over the courier they select for these particular deliveries. That said, we completely understand how frustrating it can be when goods aren't handled as expected, and we're always happy to pass feedback along to the relevant supplier to help improve future service. If there's anything further we can assist with, please don't hesitate to get in touch. Rubberduck Bathrooms Team

Posted 11 months ago

“Good service and solved issues quickly”

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Posted 11 months ago

“Absolutely shocked at your decision to use DHL Carrier to deliver the last of your stock. Those dummies lost it, now I have NO SOURCE for my shower seal that you failed to supply!”

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Posted 11 months ago

Hi Mr Gant, We’re very sorry to hear about the issue with your delivery. The item was shipped using DHL tracked next day, who are our chosen delivery partner for this type of consignment. Over the years, they’ve consistently provided the best balance of reliability and service at a cost-effective rate. The above was made clear before purchasing the item with the delivery method being displayed on screen, so it shouldn't have come as a shock, as you say. Again, we're sorry to hear the delivery of your shower seal failed on this occasion. We're thankful most customers can see that we have done all we can in these instances. Rubberduck Bathrooms Team

Posted 11 months ago

“As described, prompt delivery. Can't go wrong.”

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Posted 11 months ago

“Everything we bought was of high quality but very reasonable prices. Would definitely use again”

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Posted 11 months ago

“Speedy service, very friendly & helpful staff when i had a query. Product is quality”

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Posted 11 months ago

“Placed two orders with Rubberduck Bathrooms. My second order was for Nuance panels which I hadn’t even noticed they did as my first order had been for a shower enclosure. When I realised they did the Nuance panels I just ordered without looking for other suppliers since the service I had already received for the enclosure had been so good. Really friendly and professional sales staff! Thank you!”

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Posted 11 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,743 reviews