Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,109 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,109 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am still waiting to my delivery from the order I placed 3 weeks ago , any update on dates for delivery”

Helpful Report

Posted 4 years ago

Hi Mark, Thanks for taking the time to leave feedback. Apologies for the delay on receiving your items. We think there must be a miscommunication however. The panels on your order are currently out of stock. We sent over an email mentioning the fact there was a 2-3 week delay, due to the issues with importing goods in to the country. Again, we're sorry for the delay and any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Still have not received my replacement damage panels”

Helpful Report

Posted 4 years ago

Hi Colin, We're very sorry for the mix up here. There has been an error on our side, which we can only apologise for. I've raised a ticket with the customer service team who will be in touch with a resolution for you. Again, we'd like to apologise for the mix up Colin. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Still waiting for the bath taps😤”

Helpful Report

Posted 4 years ago

Hi Alun, Apologies for the delay on receiving your taps. As with many UK manufacturers who import goods and materials from overseas, there has been a delay in getting goods in to the country due to the ongoing issues with the pandemic. Further to this, the administration has now been extended due to the policy and procedure changes surrounding Brexit. We did send over information relating to the delay VIA email to keep you updated every step of the way. Thankfully the taps arrived without issue and issues at ports have begun to settle down somewhat now. If ever you need anything in the future please give us a call. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“0 Stars. Just phoned up, my item was supposed to be delivered 5th Feb, now being told 26th March. Offered a faster solution at extra cost. Honestly they have your money the responsibility is on you to chase to find out where you’re item is, they should have phoned me to tell me. Poor.”

Helpful Report

Posted 4 years ago

Hi Jonathan, Thanks for taking the time to leave feedback. We believe there must have been a misunderstanding from the discussion you had on the phone today. The ETA of the 5th was given a day or so after ordering and was provided by the manufacturer. We passed on this detail when it came in, as we do for all customers, so you're kept in the loop for delivery windows. As far as we were aware, this had been delivered as planned. We were only made aware that this window had slipped today, when you informed our team. At this point we contacted the supplier immediately, for an update. We were given the revised delivery date, which again was relayed to yourself. After listening back to the call, the operative mentioned we can get them through another supplier, but as the price with them were not as favourable, we wouldn't want to put that option on the table. Also, the call was very amicable and ended on a positive note, so it is quite surprising to see these comments. Apologies for the unexpected delay and we hope the above clears things up somewhat. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Said nothing for 2 weeks after my purchase, then 1 day before delivery was due called me to tell me my bathtub wouldn't be arriving.l because they didn't actually have stock. Given I had plumbers on site, this created a lot of issues. I then ordered from elsewhere and had the bathtub delivered in 24 hours. Shocking that they didn't inform me much sooner than they couldn't fulfil the order.”

Helpful Report

Posted 4 years ago

Hi Dominic, We're sorry to hear you've not been happy with the service here, We are an online retailer that connects to suppliers up and down the country. Unfortunately, this means we can only pass on delivery updates as they come in. If we had been made aware of a delay any sooner, we would've informed you of the fact and likely tried to source either a like for like alternative or go through a different supplier if possible, to speed things up. We hope this helps explain things a little further and apologies for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“By paying a premium delivery charge of £35.99 I was expecting my order to arrive in a good condition, unfortunately this was clearly not a priority as the driver said our order was on the bottom of a full load and arrived damaged. obviously we have had to be sent replacements and this was sorted out.”

Helpful Report

Posted 4 years ago

Good Afternoon Tracy, We're sorry to hear you've had damages on your recent order. Unfortunately, we have no control over the courier services used by the manufacturer who supplied your items. That being said the couriers used are highly reputable and under normal circumstances face very few issues on a day to day basis. The £35.99 fee is simply the fee we pay our suppliers to deliver the items you had on the order. Other retailers build this in to the product price to make more money on larger customer orders. We however, do not. We hope this helps explain things a little further and we would like to thank you for your custom. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Happy to take my order then I had to chase delivery. Having been promised what I ordered several weeks ago I still haven't received it.”

Helpful Report

Posted 4 years ago

Hi Victoria, Thanks for taking the time to leave feedback on your recent order. Apologies for any inconvenience caused here however, this was not several weeks as suggested. All delivery windows displayed are estimated. As soon as any delay was made apparent, we reached out to the manufacturer for an update. The supplier of the taps you had selected is usually very quick to dispatch and arrange a delivery however there have been some unavoidable delays recently, which we can only apologise for. Again we are sorry for any inconvenience. We're happy that most customers understand delays can happen given the current climate. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“We have not received our order yet despite delivery estimating it should have been here a while ago. We are unable to get to the bottom of where our shower is. Your sales team told us to contact delivery company but delivery company don’t have the full order to deliver. We need this resolved quickly please”

Helpful Report

Posted 4 years ago

Good Morning Owen, Thanks for taking the time to offer feedback. We are a little confused as to the rating however. Your order contains an item that is made to order and is stated to have a 7-14 working day lead time. As your order was placed around 9pm on a Saturday evening, the order was not placed with the manufacturer until the Monday morning, which was only 10 working days ago. The above being said, our team did chase Roman for an update. They confirmed the item was due out for delivery last week however, there had been an issue with their chosen courier meaning the items were due to arrive with yourself this week instead. We hope this helps bring some clarity to the matter. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Tap not delivered, so I phoned 10 days later to be told it’s out of stock. We needed them for a job so had to purchase elsewhere, would never use again.”

Helpful Report

Posted 4 years ago

Good Afternoon A J Williams, We're sorry to hear you've not been happy with the service here, We are an online retailer that connects to suppliers up and down the country. Unfortunately, this means we can only pass on delivery updates as they come in. If we had been made aware of a delay any sooner, we would've informed you of the fact and likely tried to source either a like for like alternative or go through a different supplier if possible, to speed things up. We hope this helps explain things a little further and apologies for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“The product was fine, its just that Fedex Deliveries are terrible, they promise by three tex and two emails that it would be delivered on the day, but then tracking it, says Pending, I spoke with Them and Rubber duck, they promised it would re deliver saying that part of the delivery address was missing, but now corrected and would be delivered on Monday, but they return it to the supplier. Even Rubber Duck could not believe it.”

Helpful Report

Posted 4 years ago

“Absolutely rubbish ordered a simple trim and four weeks later still not received,,sent the wrong item three times, customer service just like robots reading from a script,,”

Helpful Report

Posted 4 years ago

Hi Darrel, Firstly, we'd like to apologise for any inconvenience caused as a result of your order. We can see the item on order had been incorrectly picked not only once but twice, which is frankly unacceptable. That being said, the timeline of events is not as stated. We can see from the tracking links, that the correct item was received with 2 weeks of placing your initial order. The replacement would have arrived quicker however, due to work commitments, you had not checked the item until a later date. We appreciate this does not excuse the issue in picking and we have provided feedback to our suppliers as a result of the problem highlighted. Again, we’d like to apologise if this has led to any inconvenience on your behalf. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“I have emailed and called twice as my order has still not been delivered . No one calls me back or responds to email. Thank you”

Helpful Report

Posted 4 years ago

Hi Pauline, Thanks for taking the time to leave feedback. We think there must be an understanding however, as we can see several emails sent out at the time relating to a delay on your delivery. The issue, which was heavily covered across news outlets, was down to delays at the ports. This meant imported materials were taking longer to get in to the country and essentially created a bottleneck for imports. We do find that our emails can filter in to your spam folder, which is likely where they ended up. Again, we're sorry for any inconvenience caused around the delay. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Ordered goods and instead of a two day service it took 3 weeks to arrive. There was no interaction to advise of the delay”

Helpful Report

Posted 4 years ago

Hi Jas, Firstly, we'd like to apologise for any inconvenience caused as a result of your order. We do feel the comments are a little unfair here however. We can see an update was passed shortly after ordering, on the 14th of Jan we sent an email. Another update was passed on the 22nd. These items are held in stock in our warehouse. At the time we were waiting on a stock order from our supplier. The ETA was displayed in good faith, based on info provided for that order. The reasons for the delay is due to issues with importing goods into the country as a result of the pandemic and the changes made in process due to Brexit. As illustrated heavily across all news outlets. Again, we’d like to apologise if this has led to any inconvenience on your behalf. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“When we ordered the product we were told it was due into their stock in the following few days, and we would have it by end of the week, when we rang to check progress they said their supplier had let them down, and it was due in the following day, again this didn’t happen, so we were forced to cancel the order as the bathroom fitter was waiting for the part and we sourced an alternative from elsewhere. To make matters worse it took them 2 weeks to refund the money,”

Helpful Report

Posted 4 years ago

Hi Peter, Firstly, we'd like to apologise for any inconvenience caused as a result of your order. These items are held in stock in our warehouse. At the time we were waiting on a stock order from our supplier. The dates were given in good faith, based on info provided for that order. The reasons for the delay is due to issues with importing goods in to the country as a result of the pandemic and the changes made in process due to Brexit. As illustrated heavily across all news outlets. Normally refunds are processed within 24 hours. As we have a team working remotely however, this did take longer than we'd like in this instance. Again, we’d like to apologise if this has led to any inconvenience on your behalf. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Never get what I ordered When I call to track the order They said was missed”

Helpful Report

Posted 4 years ago

Hi Ismail, Thanks for taking the time to leave feedback here. Apologies for any mix up on your order. We received communication from the supplier to say that this item was no longer in stock. This update, along with a replacement option, was sent over at the time of receipt but it looks like we didn't receive a response. As soon as you confirmed the item was no longer needed, we processed a swift refund to the card used on the original order. Again apologies for any mix up here. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Rude heartless driver who blatantly refused to help a woman to unload the product into the garage even though comments were left on the site and confirmed by the manufacturer when phone in. What if the product were delivered to elderly customers?! My friend who kindly helped to be in on the day was left a little traumatised. Never to spend money on Rubberduck Bathrooms Ltd!!! Never.”

Helpful Report

Posted 4 years ago

Good Morning Mrs Pietersz-S, We're sorry to hear you've not had the best experience here. Having looked in to things, we can see the item on your order was delivered direct by the manufacturer Abacus, who then engaged their chosen courier XDP. We do detail across the website pre purchase and in the confirmation given post purchase, that we operate a kerbside delivery service and that someone would need to be present at the time of delivery to receive the goods. That being said we want any of our customers have a bad experience when buying with us. If you need anything in the future please give us a call and we will see if we can make the next experience a much better one! Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“The items have not arrived. Courier company unaware of my details and have not got my order processed for delivery Please advise Carl”

Helpful Report

Posted 4 years ago

Hi Carl, Thanks for taking the time to leave feedback here. We feel there must have been a mix up however. On receipt of this review, we reached out to the supplier to see what the hold up was if at all. We can see a tracking link was provided VIA text at the time of ordering, so you could follow the item in transit and arrange to be at the property for the delivery. The item was delivered and signed for by 'P DONNOLL' on the 22nd of December. If you can't locate your item or have no record of a 'P DONNOLL' at your property, please contact customer service and we will get a resolution in place ASAP. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Very disappointed! Ordered on 14/12/20. Received confirmation of order but nothing else! Waiting for Rubberduck Bathrooms to open so that I can find out what had happened to my order as it was in stock!”

Helpful Report

Posted 4 years ago

Hi Sandra, Apologies for the delay in receiving your item. We do feel the comments are a little unfair here however. We can see an update was passed VIA email when we were made aware the item was out of stock. Another update was passed at the time of dispatch. Normally, these items are held in stock in our warehouse. At the time we were waiting on a stock order from our supplier. The dates were given in good faith, based on info provided for that order. Again, we’d like to apologise if this has led to any inconvenience on your behalf. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“I was badly let down by your supplier and the lateness of their proposed delivery. I was forced to cancel my order in the end because of this fiasco and had to lay off contractors and miss the deadline for this project. The items I ordered (valued at over £800) on the 10th of December were shown as in stock and available for delivery in 3-5 day. This simply was never the case. I now have a shower cubicle with no panels and will have to go through the rigamorole of purchasing panels and arranging for them to be fitted in the New Year. The final insult was to be told that deliveries couldn’t be made outside of the lockdown tier the panels were supposedly in because the deliverers were unable to go to work. Total waste of my time”

Helpful Report

Posted 4 years ago

Good Morning Nicholas, We are sorry to hear you've not been too happy here. The items on order have a delivery window stating 'Usually 2-5 Working Days'. This is an estimate based on info provided from the supplier, not a guarantee. Given the fact we were dealing with tier based lockdowns up and down the UK AND the natural increase in courier demand at Christmas, these estimates would be subject to change. We advise all customers to order well in advance of starting the job or arranging for tradesmen onsite, as delays or even damages can happen during transit. Unfortunately this is unavoidable at times. Also, we display a recommendation to call ahead of ordering during busy periods. We hope this helps explain the situation further. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

“Called Rubberduck for advise on a drain for a shower tray. Received advice and purchased product. On receipt the drain was not compatible. Sent three emails through their contact us form - no reply. Rang twice, no answer. Third call, phone answered. On explaining the situation told that I should return item at my own cost. I disputed this stating that I was advised by a Rubberduck representative on this drain. The agent said he needed the name of the person I spoke to, which I explained was over a month ago now and if that was needed then he should use the date of my order to whittle down to the specific conversation. Told sorry I still have to pay to return the item. Very disappointed with the whole service received, they have very little idea what it means to be customer-centric, particularly, over 4 pounds return costs.”

Helpful Report

Posted 4 years ago

Good Afternoon Umran, Firstly, we’d like to apologise for any inconvenience caused from your recent purchase with us. While our team is on hand to offer advice where possible, we cannot know what you require with 100% confidence. If there are questions about an order or fit that would influence a change in your order with us or any other party, it's our policy to advise you speak with a qualified individual who was familiar with the job at hand and could visualise any factor that would influence a purchasing decision. Again, we’d like to apologise if this has led to any inconvenience on your behalf. Kind regards, Rubberduck Bathrooms Team

Posted 4 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,109 reviews