Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,106 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,106 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Over 9 days waiting delivery. No Comms from the company. Looks like my first and last order from these guys”

Helpful Report

Posted 1 year ago

Good afternoon Mr Georgiou, We're very sorry to hear about the delay in receiving your delivery. Looking at the details, we can see the item ordered appeared to be out of stock with the manufacturer at the time of the order. Given they look to deliver direct to you and we hadn't heard of any issue, we were not made aware of the delay until reading your review. Once informed of any delay, we contacted the manufacturer immediately requesting an ETA. The ETA was sent over VIA email with tracking information contained, so you could monitor the items in transit. We’d like to apologise if this has led to any inconvenience on your behalf. Rubberduck Bathrooms Team

Posted 1 year ago

“Appaling service once they have your money. Numerous calls ie 10 to rubberduck and 6 to their delivery party - made to them and very few responses and not all when promised. Total emails re problems are 4. 5 Adhesive sealant tubes recommended for panels in order to comply with guarantee did not stick and therefore had to purchase new ones immediately after spending 3 hours of my fitters time removing the sealant from the walls,panels and trims. Original trims delivered were the wrong ones and second set delivered didnt fit so had to purchase another set from them and I also had to return the second set back to the delivery depot which was a 50 mile round trip. Promised refund but this has not yet been received. I will definitely not be using them again and will not recommend them.”

Helpful Report

Posted 1 year ago

Good afternoon Jane, We're very sorry to hear you've been unhappy with the service provided. We can see there was a delay with the manufacturer, meaning the items did not arrive within the initial ETA provided. During installation you reported an issue with the sealant supplied by the manufacturer. To help remedy the matter ASAP we immediately dispatched 5 tubes of sealant completely free of charge. We have since apologised on numerous occasions for the initial delay and for the issue with the sealant. Over a month after purchasing your panels, we can see another order came in for some profiles. The profiles supplied as part of that order were correct. This issue however was that you had ordered profiles that were not compatible with panels purchased previously. The credit for the returned channels was received yesterday afternoon and we can see your refund request is with accounts team ready to be processed also. Please keep an eye out for an email with confirmation of your refund. We apologise for the inconvenience around the initial delay and the issues with the sealant. Rubberduck Bathrooms Team

Posted 1 year ago

“Terrible customer service!! 20 days after order placed it still hadn't been received. This was for items in stock and ready to be dispatched. Spent the next week chasing my order and nobody seemed to know what was going on and never returned any of my phone calls or emails. Eventually I decided to cancel my order, that was the 26th July - now 21st August, I've still not had any refund. Poor, poor customer service.”

Helpful Report

Posted 1 year ago

“they ordered totally the wrong product for me, so i waited 4 weeks for a useless item. they never admitted it was their mistake and never returned any of my calls when i called to get it dealt with. they then edited their website picture to make out it wasnt their error. really poor customer service causing me delay and frustration.”

Helpful Report

Posted 1 year ago

“The goods said they delivered but I didn’t receive it”

Helpful Report

Posted 1 year ago

Good afternoon Lawrence, We're very sorry to hear about the issue with your missing parcel. Looking back at the order details, we can see your order was placed around 1pm on the 25th and was dispatched on a tracked DHL next day service within half an hour from confirming the order. We provided tracking links, so the item could be monitored in transit and you knew when to expect it. We can see from those details the item arrived at 8:15am the very next morning of the 26th. Several days after delivery, we received a communication on the 1st to suggest the item was not delivered as expected. We then reached out to DHL who provided proof of delivery (POD) and an image of the property with the parcel tucked away inside a small opening in the porch wall. After providing the POD over two weeks ago, we hadn't heard anything further regarding the matter up until reading this review. Rubberduck Bathrooms Team

Posted 1 year ago

“Well, I have a different review to most; I ordered some shower panels which seemed to be going OK but I discovered that it was 'roadside delivery' and that the delivery team had propped the panels OUTSIDE my door on a man road and gone, despite me being 50 yards away at the post box. They hadn't bothered to call me despite having my mobile number I was met with aggression by a member of staff at Rubber Duck when I rang to complain. I had to pay 2 members of the public £20 to bring the panels into my flat. They were stored flat in my living room for 4 days and when I opened the packaging I discovered that one had a couple of small dents in it. I called Rubber Duck and was told that the manufacturer could replace but I would have to return the faulty panel and wait for a new one to be 'delivered'. As the builders were mid way through the shower installation and couldn't wait we decided to go ahead as the dent wasn't too noticeable and hadn't broken the panel surface and as I couldn't afford not to have a functioning shower for weeks. The panels were installed to a high standard by the builders, but after two weeks of use were both bubbling and blistered at the bottom, despite being sold as water resistant. I reported this to Rubber Duck on 5th May and am still waiting for the manufacturer to come and do an inspection. I suppose I was unlucky but I'm hugely unimpressed with the staff efforts.”

Helpful Report

Posted 2 years ago

Good morning Karen, We're sorry to hear you feel the service could be improved. Looking back at your order placed in February this year, we can see that you had reported minor panel damage several weeks after having them delivered and taken inside the property. To manage expectation we indicated that the manufacturer may not look to replace the panel, given the timescales involved. The team still pushed for a positive resolution regardless and we were able to secure a new panel. With the existing one to be uplifted when the new one arrives. At no stage did we ask you to return the panel. As you said, it was decided that the installation would go ahead without replacing the panel. With all panels, we advertise the delivery service to be kerbside only across the website pre-sale. This is apparent in any emails sent after purchasing too. This helps customers arrange for persons to be present at the point of delivery and to avoid issues such as the one described here. The panel inspection was confirmed with the manufacturer on the 30th May, with them looking to arrange a qualified fitter local to you to come out asap. The last communication we had on the matter was on July 3rd and we've heard nothing to suggest an issue up until this review. As always, we'll follow up accordingly and you can expect an update to follow once confirmed with the manufacturer. Again we're sorry you feel the service could be improved. Rubberduck Bathrooms Team

Posted 2 years ago

“Ordered Aqua Ice shower panels as the picture looks blue. When they arrived they were green. After very unhelpful e-mail from you I was told I ordered Aqua Ice panels and that's what I got .... end of! Since when has Aqua Ice been green. Would never reccomend you.”

Rubberduck Bathrooms Ltd 1 star review on 24th July 2023

Helpful Report

Posted 2 years ago

Good morning Andy, We're very sorry to hear you're unhappy with the panels purchased. We fully understand that panels can at times look slightly different on screen than when they arrive. To negate any issues with colour variations, we do ask that customers order samples in advance to double-check suitability. With the Aqua Ice panels specifically, we do mention in the product description that the colour is a mix of blue/green and we include the panel within the filter options and category created for Green Panels too. We appreciate your frustration with the situation and hope that you can see we have done all we can to inform customers before making a purchase. Rubberduck Bathrooms Team

Posted 2 years ago

“The package haven’t arrived, impossible to get any details about the delivery”

Helpful Report

Posted 2 years ago

Good afternoon Aiste, We're very sorry to hear about the delay in receiving your items. We can see several update requests have been made since the items were dispatched by the manufacturer on Monday last week, with the latest request being made just this afternoon. It's understood the courier used is dealing with a large increase in demand across their network. This is largely due to the closure of Tufnells and their active routes being redistributed with said courier. This increase in demand has caused delays in delivery and response times for info requests too, which we can only apologise for. We appreciate the above detail does very little to remedy the fact the item is yet to arrive and again we can only apologise for the delay. We'll continue to chase for any detail relating to your delivery and will update you as any new info comes in to us. If you need to speak to us in the meantime, you can always call and speak to one of the team. Rubberduck Bathrooms Team

Posted 2 years ago

“Not very good service.”

Helpful Report

Posted 2 years ago

“Purchased a front panel for a bath, and unfortunately my builder made a mistake, by measuring it wrong, and it's abit to small. It's a shame there no support with returns, mistakes can happen, but you are left to sort it all out by yourself, and returning is going to cost me £34, for a different courier. So your better off, going with a local company, and always check the return policy.”

Helpful Report

Posted 2 years ago

Good afternoon Imran, We're sorry to hear you made a mistake in ordering. We are very surprised that we have received such a low service rating here however. The item was delivered in a timely fashion with tracking links provided. On hearing you wished to return the item, we happily accepted and provided info on how to return the item to us. We provide full product info and a customer service line for any advice for all customers pre-sale. We do not offer FREE returns as it would cost a substantial amount to offer that service. To do so we would have to increase the prices of all items displayed across the website. This increase would price us out of the market and negatively impact our sales. It's a shame we live in a world where people refuse to accept a level of personal responsibility for issues created of their own accord. Rubberduck Bathrooms Team

Posted 2 years ago

“Reported fault 23rd May still waiting for manufacturer to send replacement cartridge. installed 4 weeks ago and no hot water and tap dripping continually..l.feel it should have been replaced by RD.as I bought it from them”

Helpful Report

Posted 2 years ago

Hi Pamela, Thanks for the feedback and apologies for the issues surrounding the tap. With us being a retailer of over 15,000+ products, it's difficult for us to hold spares for all the items we sell on behalf of the manufacturers that we connect to. For instance, you wouldn't expect a retailer such as Argos to replace a faulty part for the Samsung TV you bought, it would be fixed by Samsung. That being said, we do listen and learn from customer feedback. Given the size and universal nature of these parts in particular, we have requested for the manufacturer to provide us with a level of spares that we can hold and send out to customers in the rare instance we need to. Apologies again for the issues faced with the tap. Rubberduck Bathrooms Team

Posted 2 years ago

“Very bad all .only need money”

Helpful Report

Posted 2 years ago

Good morning Ann, We're sorry to hear you feel the service could be improved. Looking at your order details, we can see you had looked to return a toilet pan from an order placed mid April. Our team accepted and provided the returns info and waited for the item to arrive before offering a full refund. On arrival it was clear that the toilet pan was severely damaged, likely in transit back to us, and we unfortunately had to reject the delivery. Our team offered advice on how you could claim for damages with your courier but this advice was met with hostility and accusations, despite only trying to help. We hope the above gives some insight into the issues we and other retailers have to deal with daily when looking to transport goods to our valued customers. Rubberduck Bathrooms Team

Posted 2 years ago

“Shocking service, staff attitude towards customer is disgusting. Updated due to reply from supplier: After listening to the call then I'm quite surprised that you're happy to lie just to excuse your staff's shocking attitude. Upon answering my call, Ashley apologised for the delay in this order and informed me that there had been a mismatch in the products at the suppliers. I did not once argue that the day I placed the order was counted as day one. I simply asked the question if the Tuesday (the first working day after placing the order) was counted as day one, and he advised me it was. I then explained that in this case the 5th working day was then Monday 22nd. He then got very argumentative with me and implied I didn't know how many days were in the week. After explaining to him that I fully understood that and if Tuesday was day 1, then Monday was day 5. I did not once call him "thick". He then changed his mind, said he hadn't said what he had and told me he was ending the call. Your response is a testament to your poor customer service, and just shows you're happy to mislead the general public into thinking I'm just a one off customer and the problem is my fault. I have canceled this order and am still waiting for a refund.”

Helpful Report

Posted 2 years ago

Good morning Keri, We're sorry you feel the service could be improved. We happen to disagree here and from listening to the call, it would appear that we were simply trying to explain something which you found difficult to understand and became quite rude as a result. An order was placed on 15 May, 7:19 PM for items that carried a 2-5 working day lead time. You called on the afternoon of the 19th to check on the status of the order. You expressed frustration on hearing the ETA and began to argue the window was outside of the timescales displayed. Despite the ETA being the 5th working day from placing the order. You strongly argued the point that ordering after the office had closed on the evening of the 15th counted as the first working day and that because you were a "chartered accountant" you must be correct and the customer service operative who "just answers the phone" was "thick". We're thankful that this is not a typical experience for our operatives as our loyal customer base appreciates the service we look to provide. Rubberduck Bathrooms Team

Posted 2 years ago

“Not happy with after sales customer service”

Helpful Report

Posted 2 years ago

Good morning David, We're sorry to hear you feel the service could be improved. Looking across both your orders, it appears that you looked to purchase an extra panel to complete an installation that was purchased several months prior. There was an issue with a slight colour variation with the second order. Which we detail can be the case across the website categories and individual listings also. Unfortunately, we or any other retailer cannot guarantee panels from the same batch number to be delivered several months apart. Had we been asked to match any visible batch number, we could have enquired about the availability with the manufacturer prior to placing any order. While we appreciate it can be frustrating when online sales don’t go to plan, we hope that customers can understand that we act in every way we can to remedy any issue. Rubberduck Bathrooms Team

Posted 2 years ago

“Order was late and given wrong information”

Helpful Report

Posted 2 years ago

Good morning Robert, We're sorry you feel the service could be improved. Looking at the details, we can see that you had ordered several panels that were out of stock at the time of ordering. To help speed up the delivery, our team upgraded the boards to the larger size at no extra cost and offered an ETA of the 19th for delivery. We can't see any indication or communication that this delivery did not take place and we can't see any inconsistency in the information provided either. A member of the customer service team will be in touch shortly to see what we're missing here. Rubberduck Bathrooms Team

Posted 2 years ago

“The last two orders I’ve placed with this company the items have arrived late.The latest a simple internal cistern was held up in because a sensor was not in stock. This was not stated on the listing and on ordering , a prompt delivery was stated. I had to phone up two days later to ask the whereabouts of the order. Not happy and had to convey this to a customer”

Helpful Report

Posted 2 years ago

Good afternoon Pauline, We're very sorry to hear about the delay on your order. We stock the cisterns right here in our warehouse and, typically, we very rarely see any delays on receiving them. In the rare instance we do run out of stock, the manufacturer would deliver directly without delay. In this instance however, the manufacturer needed to pull in the censors required for them to function before we could replenish our stock or send anything out direct to customers. We were not made aware of this detail until chasing for an update, which we can only apologise for. It's great to see the team looked to remedy the matter immediately by purchasing a single cistern (at a higher cost to us) to send from another supplier. Apologies again for any inconvenience. Rubberduck Bathrooms Team

Posted 2 years ago

“Ordered 2 x 8mm Chrome Channesl for my new shower glass. Arrived a day later than expected. 1 of the Channels was baldly scratched/marked but had to use this as plumbers were waiting to finish.”

Helpful Report

Posted 2 years ago

Good morning Janet, Thank you for placing your order with us, and we sincerely apologise for any inconvenience caused. The channels were packed carefully in a guttering tube to help avoid damage and dispatched as early as possible using a tracked next day service. Looking at the tracking details, we can see there was a delay in receiving the item and we can only apologise for both the delay and damage received during transit. We do have a process in place to address damage on delivery. If items are damaged during the shipping process, we offer free replacements asap. All we need is the damage to be reported within a reasonable timeframe and supporting images provided. We truly value your business, and your satisfaction is of utmost importance to us. We strive to provide a seamless and hassle-free shopping experience for all our customers, and we apologise for falling short on this occasion. Rubberduck Bathrooms Team

Posted 2 years ago

“If I could give 0 out of 5 I would. This has been some of the worst customer service I’ve received.”

Helpful Report

Posted 2 years ago

Good morning Anthea, We're very sorry to hear about the issues faced with your delivery. We completely understand the frustration with having to deal with issues such as this and we try our best to inform customers of the practices and policies we need to adhere to in order to achieve a positive outcome in the rare instance things don’t go to plan with deliveries. Again, we're sorry you've not had the normal Rubberduck experience. Rubberduck Bathrooms Team

Posted 2 years ago

“Can’t dellver won’t deliver meanwhile no bathroom, I suggest anyone thinking of using this form go elsewhere.”

Helpful Report

Posted 2 years ago

Good morning Robin, We're sorry to hear about the issues with your delivery. The items purchased are dispatched direct by the manufacturer. We can see in this instance there was a picking error on the profiles supplied and there was a delay in receiving your replacements which we can only apologise for. We’re very sorry you have had a poor experience in this instance but as you can see from the majority of the reviews left, your experience is certainly not typical. We'd love to make it up to you in the way of a discount on any future order however. Rubberduck Bathrooms Team

Posted 2 years ago

“The bath panel was not right and we wanted to return it but the company do not offer a simple returns policy, you have to arrange it yourself, and the courier they recommended cost more than the item itself. Very disappointed as I am now left with an unusable item which I am not able to return. Will be ordering from a different bathroom company in future and would not recommend this company unless you are 100% on the item.”

Helpful Report

Posted 2 years ago

Good morning Catherine, We're sorry to hear you feel the returns policy is too complex. We operate the standard UK returns policy for online retailers. If you decide you do not want an item after purchasing, you can confirm your return within the first 14 days and then you have another 14 days after the fact to return the item to us. Once received a full refund for the item will be offered. This is annotated clearly across the website, which begs the question as to the low service rating. If we were to offer a free returns and collection service, we would have to dramatically increase product costs across the website. We prefer to offer our valued customer base as low a price as possible and we provide full product info while operating a telephone support line for anyone that needs clarify anything before purchasing with us. Rubberduck Bathrooms Team

Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,106 reviews