Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,744 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,744 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 3rd July 2026

397

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good customer service and quality of bathroom equipment,”

Helpful Report

Posted 1 year ago

“The product was good and arrived in good condition. Postage at £35 is quite high, after ordering I've changed my plans and would like to order additional boards but I'm not paying another £35 delivery. It's entirely my own fault and I'm kicking myself but it is a factor and something I thought worth mentioning.”

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Posted 1 year ago

“I wouldn't recommend rubberduckbathrooms I've never dealt with a company that charges you an absolute fortune to send stuff back and consistently in there terms and conditions try to get out of paying you a refund”

Helpful Report

Posted 1 year ago

Hi Andrew, We're sorry to hear you've been unhappy with the service provided. Unfortunately we do not offer a return service for unwanted items, they're returned to us at your own cost. We can see you placed your order with us on the 21st and it was rejected at the point of delivery on the 25th, as you had changed your mind on the item ordered. As explained, when you reject an order without cancelling or informing us pior, the cost to transport the goods will be deducted from any refund applied. Had you cancelled your order prior to dispatch a full refund would have been applied as is typical for online sales. Rubberduck Bathrooms Team

Posted 1 year ago

“Will not use you again, the service as others point is shocking. I called up 5 days straight chasing my order to be told something else everytime. Kept being told parts were being delivered next day and never came. Asked to speak with a manager to complain but was told they will just tell me the same and refused to put me through. For the money we spent it was a joke, would have rather just gone down to a local bathroom merchants.”

Helpful Report

Posted 1 year ago

Good Morning Daniel, I’m really sorry to hear about your experience, it’s completely understandable that you’re frustrated. As a retailer that relies on 3rd parties to both distribute and provide info on deliveries, we are only as good as the businesses we connect to and we clearly fell short here. We can only apologise for the delay and poor communication. Your feedback has been noted and will be passed on to the relevant team. If there’s anything we can do to make things up to you, please let us know. Rubberduck Bathrooms Team

Posted 1 year ago

“very good service, very quick”

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Posted 1 year ago

“Fast efficient delivery”

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Posted 1 year ago

“Very pleased with our order and delivery of goods. When we reported damage on some items, it was quickly dealt with, and items replaced”

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Posted 1 year ago

“We ordered and received all the items within 7 days including a bank holiday weekend. On arrival they were well packed. Happy to use again.”

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Posted 1 year ago

“Nice radiator”

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Posted 1 year ago

“Easy ordering , communication and confirmation of delivery and a polite phone call to discuss delivery with me . Happy with service so far”

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Posted 1 year ago

“Ordered 2 sanitryware items delivered on time,product good tracking and notification first class. Will use again when required.txt from delivery driver very helpful”

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Posted 1 year ago

“Price was good, items arrived very quickly, great service!”

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Posted 1 year ago

“Excellent service, thank you”

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Posted 1 year ago

“Fast efficient service Sadly the item purchased did not help reduce noise of pump”

Helpful Report

Posted 1 year ago

“Unfortunately my experience with Rubber Duck was not a good one. As described by the bathroom fitter : “ It’s been a journey “ - but for all the wrong reasons. The biggest issue was a lack of communication from the company- I was continually chasing items as they weren’t being dispatched/delivered as promised and I wasn’t updated. It was very frustrating and became quite stressful as I kept having to reschedule fitting. I was informed by one staff member that he wasn’t paid to listen to me “vent off” - where do you go from there ?”

Helpful Report

Posted 1 year ago

Good Morning Pam, Thanks for taking the time to share your experience. We’re really sorry to hear that things didn’t go to plan, and we completely understand how frustrating it must have been having to chase up deliveries and rearrange fitting dates. It’s certainly not the kind of service we aim to provide. Good communication is so important during a project like this, and it’s clear we didn’t keep you properly informed. Please accept our sincere apologies for the inconvenience and stress this caused. If ever you did need anything moving forward, please give us a call and we'll do our best to make things up to you. Rubberduck Bathrooms Team

Posted 1 year ago

“Great product, great service!”

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Posted 1 year ago

“Reasonably priced products, dispatched items received very quickly via dhl with good notification. Items delivered direct from suppliers arrived swiftly however no delivery notification, no idea when or what was being delivered. Hence I missed the first delivery and had no idea when the remainder of the order would arrive.”

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Posted 1 year ago

“Great service and great delivery”

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Posted 1 year ago

“Really happy with the colour of the wall panels, easy to order and very quick delivery.”

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Posted 1 year ago

“Very happy with our order and the customer care. Staff were excellent in answering and addressing queries. Thank you.”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,744 reviews