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Rubberduck Bathrooms Ltd Reviews

4.7 Rating 11,463 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

Company Reviews

Product Reviews

4.7

Based on 11,463 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 2 star review on 22nd May 2024

Rubberduck Bathrooms Ltd 3 star review on 10th May 2024

Rubberduck Bathrooms Ltd 1 star review on 8th April 2024

Rubberduck Bathrooms Ltd 3 star review on 2nd April 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

Rubberduck Bathrooms Ltd 5 star review on 25th March 2024

323

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Materials turned yellow in sun light within 24hrs and wasn't willing to send replacements everything else was a good experience but I won't be using rubberduck bathrooms again as after sales care is not helpful”

Posted 2 years ago

Good Morning Marc, We're sorry you feel the after sales care wasn't what you expected here. We do detail across the website and in the product info provided with your items, that these products are suitable for indoor use only, and should not be left in direct sunlight as UV discolouration may occur. This is the case for most plastics of this nature, and is common knowledge within the trade. As the items had not been stored or cared for as instructed, we could not send out free of charge replacements unfortunately. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Products ok but delivery was rubbish, I was given a day via email before 18.00 I took the day off work and it never arrived, the email was updated to before the end of day and still it never arrived, didn't get any further update until four days later at 06.30 I was told via email its coming that day luckily I was already off work that day it arrived at 09.30. So all in all good products poor delivery service. I'm sure if anyone every answered they would use what's become the get out excuse of blame it on covid!”

Posted 2 years ago

Hi Jon, Thanks for taking time to leave feedback and apologies for any delay here. We can see that the order was placed with us at 4:55pm of the 8th and was sent out with FedEx the very next day. While your items arrived within 3 days from placing your order, it did take longer than the next day service we pay FedEx for, which we can only apologise for. We did send over a tracking link, so you could monitor your items in transit and if asked, our team would have chased for an update no worries at all. Again, we're sorry for any inconvenience. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Although directly not rubberduck bathrooms fault, the delivery from FEDEX was , is awful, they are onto their 3rd attempt at delivering my item after taking to the wrong address twice. I will not purchase anything else due to the poor service from your couriers”

Posted 2 years ago

Hi Tony, We're sorry to hear about the issues with your delivery. On checking we can see that your items were ordered and dispatched within 2 days. However it would appear FedEx did struggle with the delivery address and they took a few days longer to arrive than expected. For customers living in remote or rural areas that connect to a farm or commercial property, we would always advise adding delivery notes to the order. As some couriers will not be familiar with these property types and problems can at times arise. Again, we're sorry for the slight delay here. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“How could you improve on what I’ve rated a poor performance: (1) if you say your going to call back in 10 minutes when I’m enquiring about an order, then do it! Don’t pass the buck, saying you thought a colleague was doing it. Take full responsibility for idle promises! (2) Monitor orders where fulfilment is delayed and proactively contact the customer. Don’t express surprise when they tell you they haven’t received an order. (3) Never say things like ‘This looks like its due to go out with Fedex on Monday’ when that’s not the case. And at least follow up on Monday to make sure that’s the case. (4) Customers are happy hearing ‘I don’t know, but I’ll find out’, rather than fiction created on the fly.”

Posted 2 years ago

Hi Paul, Apologies for the delay on your order and in response to your information request. Unfortunately given the current climate, updates from the suppliers we connect to have been coming in a little later than we would normally expect. This should be reflected during the call, which we can only apologise for. The update that was passed over was, while the items were showing as in-stock with the supplier, one part that made up the kit was actually out of stock. Which caused an unexpected delay in dispatch. I can assure you while our team is very creative in helping customers, they're not ones to create fiction on the fly as you suggested. Again apologies for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Arrived quickly but had to refuse delivery as parcel damaged in transit. Waiting on refund or resupply. Thanks!”

Posted 3 years ago

Good Morning Sally, We're very sorry to hear about the damage to your panels. On looking at the order, we can see the items were delivered by FedEx, but we can't see any record of damage being noted on delivery at this end. This review is the first we've heard. We'll happily help from here however, we'll just need to contact FedEx to confirm the rejected delivery and we'll be in touch with a resolution ASAP. Please bear with us and we'll get this resolved. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Service, product and delivery all good but price over the top”

Posted 3 years ago

Hi Geofrey, Thanks for taking the time to offer feedback here. We're very happy to hear you've been impressed with both the service and the couriers used as well! On the price, we do try to be as competitive as we can all while offering the service you've complimented us on. We even go as far to offering a price match service on like for like products, if we have the room to do so. We'd be surprised if you could find the 3 sided wall panel kit you purchased anywhere else cheaper! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“It appears I was sent the wrong product and I am waiting for a response”

Posted 3 years ago

Hi Colin, Thanks for taking the time to leave feedback. On taking a look it would appear the items supplied were correct however the manufacturer has responded to say that there has been a slight change in the design, which may be the reason for the confusion. This is the first we'd heard about the change, which we can only apologise for. We've since updated the product info to reflect the changes to the fittings and we've arranged for a collection for the item received too. Thanks again Colin and apologies for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Disappointed we were promised our items on 2 separate days and they have still not arrived. We don't seem able to get an honest answer about this although individuals appear to be trying”

Posted 3 years ago

Good Afternoon Jennifer, Apologies about the delay in receiving your order. We can see however, that the delivery was delayed as the courier could not reach yourself to book in the delivery, on 2 separate occasions. As you mentioned in your email to us, our team was very helpful and the issue surrounding the delivery was dealt with very respectfully. As a discount reseller, we do heavily rely on the courier networks used by the manufacturers we connect to. While rare, there are instances where damage can occur during transit. As we heavily discount the items already, it leaves very little margin to offer compensation on issues that arise outside our control. This is why we advise all customers to order in advance of booking fitters to avoid issues such as this. We did however offer to discount any future order placed as a goodwill gesture. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“My builder asked me to acquire a new bathroom suite. Not knowing what was needed, I went online and found Rubberduck. They had a bath, sink, taps and basin we wanted. I sent my list to them for their scrutiny. They replied immediately with some additions/recommendations one of which was to a call them for a best price. I called them to put in my order but the person I was talking to rejected one of the things I was just recommend to buy. I think he was losing interest and said send him a list. I decided to just get on with it myself and do it online. I ordered the taps and bath but couldn't order the toilet and sink were out of stock. Put in my part order and contacted customer service re the out of stock items. The said they would get back to me. They didn't. I contacted Customer service again. I was told they were in stock so I attempted to order but they were out of stock. Contacted Customer service and they said they would get back to me. They didn't. I went elsewhere.”

Posted 3 years ago

“Joints very poor for not so cheap panels”

Posted 3 years ago

“Placed an order on a Thursday, but no follow up as for when order will be delivered or if any out of stock, found out this myself on the coming Monday, that one of the items were not in stock, didn’t sound like they were going to tell me that if I didn’t phone up myself! But what was worse, the items that were available were never delivered they said I’d get them on Tue. Called on Tuesday and just to find out they were not delivered again ‘because of distributer error’!!! I was eventually got the order promised on Thursday, call it 3rd time lucky! Not really good delivery system at all! Still waiting for refund for the item that was not available, not sure when that’s going to happen!”

Posted 3 years ago

“Three attempts to deliver bath . Casual racism on the doorstep from delivery driver nor appreciated”

Posted 3 years ago

“I submitted a specific delivery date after calling Rubberduck and being told where on the order I could do that. I’d ordered a big corner tub and needed time to get a storage space ready for it. A few days later I get a message telling me my package has been dispatched! I call again to remind them of the delivery date. The courier is contacted and told not to deliver. I’m told I would receive a call the following week to confirm delivery date. That did not happen. Instead, a week later, I got a call from the courier saying they were 5 minutes away! Luckily my partner was still at home!”

Posted 3 years ago

“I was sold (and paid for) a product that wasn't available and that they weren't able to provide any time soon. They didn't let me know anything was wrong until I called them up after my product didn't arrive by the expect date a couple of weeks later. So obviously very frustrating, and caused delays to my project. The person I spoke to (Ashley) was really friendly though and I got a genuine apology and a prompt refund etc. Friendly customer service means I'd probably consider buying from them again in the future... but this obviously wasn't a great first impression.”

Posted 3 years ago

“Customer service was good but the information on the website is incorrect and can be quite frustrating if you are expecting to get something and then get told that it doesn’t come with the product that you have ordered.”

Posted 3 years ago

“Sadly the package arrived opened snd was missing vital parts. I contacted company immediately snd was assured replacement would be with me next day. I then emailed 7 days later but got no response so rang to discover after 10 days of waiting they had no bits in stock. Still waiting for stock to arrive was the email response I eventually received. I am seriously unimpressed with customer service and am considering asking for my money back snd returning the item”

Posted 3 years ago

“Good at delivering. Not so good on returns. I had to phone four times. Me doing all the chasing. Lots of promises about phoning back but not doing so. Don't over promise and under deliver. Basic principle of good customer service”

Posted 3 years ago

Good Morning Mr Hatchard, Thanks for taking the time to leave feedback here. We're sorry you feel the returns process took a little longer than expected. As it was a toilet seat that you were looking to return, we needed confirmation on collection with said manufacturer before we could process a refund. That being said, a collection and refund was arranged within 7 days of requesting. We do mention that it can take up to 30 days to process a refund however, 99% are processed within 24 hours. We're thankful that most of our customers understand there are unavoidable delays at times given the current climate. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“We all understand that supply lines are unpredictable at the moment but you must be clear on your website. I’ve been waiting nearly 4 weeks for something that was showing as ‘in stock’ with 3-4 day delivery. I would have gone else where by now but you keep saying ‘any day’. I’m still waiting.”

Posted 3 years ago

“Placed order over 10 days ago - have heard nothing - sent a query and waiting”

Posted 3 years ago

Firstly, let me apologise for the delay in receiving your order. This hold up was down to situations beyond our control (illness, snow and flooding) we did attempt to email yourself and reply to email queries to inform of the delays but these may have ended up in SPAM emails boxes. We would like to remind all customers to CHECK SPAM BOXES and set us to not spam if we are flagged in spam checkers. You should receive you item today as Parcel force tracking shows you have confirmed and booked delivery for today. Again, we’d like to apologise for any inconvenience caused from the delay

Posted 3 years ago

“Forgot to send the item I ordered, posted a couple of days after I called back for the second time.”

Posted 3 years ago

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Rubberduck Bathrooms Ltd is rated 4.7 based on 11,463 reviews