Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 13,089 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 13,089 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 13th August 2025

393

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of product was good. Next day delivery took 3 days.”

Helpful Report

Posted 2 years ago

Good Morning John, We're sorry to hear about the slight delay on your order. Looking at the details we can that the order for a bath panel was placed Monday afternoon and was dispatched on Wednesday. The product purchased is a stocked item and we send them out VIA FedEx on a tracked next day service. The reason for the delay was simply a stocking issue. We received a stock order Monday afternoon but, due to the number of orders process over the weekend, it took a little longer than normal for the warehouse team to get them on the shelves. Apologies again for the delay John. Rubberduck Bathrooms Team

Posted 2 years ago

“Delivery was simply left on the ground floor without even ringing my doorbell. Item far too heavy for me to carry upstairs. Unable to check that it is undamaged (as requested) until it is being installed.”

Helpful Report

Posted 2 years ago

Good Morning Natalia, We're a little surprised to see such a low service rating here to be honest. We can see that your order was picked up on the morning of the 1st and was dispatched VIA FedEx on a tracked next day service the very next morning. On dispatch an email was provided with tracking links, so you could monitor the journey of your item, and the detail that all deliveries are kerbside only. The details regarding deliveries can be found across the website presale in the FAQs, terms and in both the confirmation and dispatch emails received after placing your order too. We try our best to provide the necessary info to all our valued customers and thankfully most appreciate the effort put in by our small team. Rubberduck Bathrooms Team

Posted 2 years ago

“Overall the service was ok. Ceiling panels fine but damaged and the trim is awful. The damage period is far too short. Unless you are going to unpack every single panel and check it there and then it’s worthless. We found about 10% of the panels damaged as we used them over a few days to install 2 ceilings. The ceiling trim for gloss panels was a dirty matt colour which didn’t match and the trim and bent or snapped at the slightest manipulation. The wet wall trim was even worse. It was bent out of shape before we used it and it just snapped and disintegrated as we tried to cut it or fit it to the wall. I would not buy trim from Rubberduck again, which as it matches the wet wall and panels, means we probably won’t be using Rubberduck again, which is a shame because their customer service is ok and prices reasonable. Final issue is the sheer amount of plastic waste, both packaging and protective films. Its 2022, do better. Saved from being a 1* review as the second order we received was much important in terms of packaging.”

Helpful Report

Posted 2 years ago

Good Afternoon Sam, We're very sorry to hear about the issues with damage on delivery. We happen to agree with you here - we'd love to be able to extend that timeframe as much as possible and reduce the amount of packaging protection needed to get the item to you undamaged. The unfortunate reality is that these policies and practices are enforced on Rubberduck Bathrooms by the manufacturers and suppliers that we connect to. If we don't correctly package or file a claim with the companies that cause the damage within the first 24-48 hours, it's us that has to pay for a brand new item as well as the damaged item that arrived too! The complexities and cost implications of supply chains are often overlooked these days, as people look to compare small family companies against multi-billion pound organisations such as Amazon. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods without the use of extra plastics. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Rubberduck Bathrooms Team

Posted 2 years ago

“Day late and scratched”

Helpful Report

Posted 2 years ago

Good Afternoon Stuart, We're very sorry to hear about the damage received to your item. We hadn't heard of any issue with your order until reading your review this morning. We've passed over your details to the customer service team who will be in touch with a resolution as soon as possible. In terms of timelines for delivery, we can see from the tracking links provided that your order was placed late morning on the 18th, dispatched on the 19th and delivered on the 20th. The item displays a 2-5 day delivery window and was delivered within 3 days. That doesn't excuse the damage received however. We'll look to get your replacement out to you as soon as possible once all details are confirmed. Apologies again for any inconvenience caused. Rubberduck Bathrooms Team

Posted 2 years ago

“We had a quite a bad and stressful experience because of 6 days delays of delivery …”

Helpful Report

Posted 2 years ago

Good Morning Nathalie, We're sorry to hear you've not been too happy with your order. The item purchased does carry an ETA of 2-5 working days and we can see a tracking link was provided, so you could monitor your items in transit. A further call to the courier was made on request a few days after ordering and an update was provided at the time. On the day of delivery, a 2 hour time slot was allocated and updated within your tracking link and your item looks to have signed for at the start of that time slot. We appreciate your items arrived a day later than the ETA provided however, these are estimates provided in good faith, based on product availability across the entire UK. Again, we're sorry you feel this was a stressful exerpience. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“muddle over delivery. Sent wrong unit”

Helpful Report

Posted 2 years ago

Good morning John, We're very sorry to hear about the mix-up with your shower cubicle. Looking across the order and dispatch details, we can see the same unit in a slightly smaller size was also scheduled for delivery to another customer in your area. It looks like the two units were mixed up, which we can only apologise for. The customer that received your unit, who was very grateful might I add, had already installed the larger shower and a new one needed to be ordered. It's great to see the team acted swiftly to get the right unit out to you. Which arrived within a couple of days of us being notified. Again, we're sorry for the initial mix-up John. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Over promised and under delivered on delivery. Disappointing response to follow up enquiry. Delivery charge extremely high for poor delivery service with no alternative options available”

Helpful Report

Posted 2 years ago

Good Morning Leona, We're sorry you feel the service wasn't as expected. Looking at your order, we can see it was placed on the 30th and a dispatch confirmation with an ETA for delivery provided the very next morning at 9:30am. The website states that delivery for these panels is 'Usually Between 2-5 Working Days'. The ETA provided was for the 9th of September, which admittedly was a couple of days out from that initial estimate. We, and most other online retailers use ETA's and not fixed dates for deliveries. As we and the manufacturers that we connect to often use 3rd party couriers and at times need to move products to depots local to customers in order to complete orders for their given area. After you enquired about the ETA, we responded within 1 hour, detailing the above. We received another email stating the answer wasn't good enough and demanded we source an alternative courier. We replied within half an hour reiterating the panels were being delivered direct by the manufacturer and there was no alternative option available. Again, we're sorry you feel this constitutes a poor service. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Ordered a toilet seat off the website which stated in the specification it was wood. Arrived packaged securely so left for my fitter to fit. Arrived to find that once fitted it was plastic. Company states that this was my fault as even though the product was wrapped securely I should have checked before fitting but I didn’t think I had a need. Lesson learnt as even though the specification was wrong it’s my fault for not checking and now it’s fitted they have stayed I’m stuck with it.”

Helpful Report

Posted 2 years ago

Good Afternoon Jason, We're sorry to hear about the issue with your toilet seat. The seat purchased is described as being plastic within the product info. As you mentioned, there was a discrepancy within the specs outlined below that product description. We can only apologise for the oversight, which has since been rectified. Within the same product description, we do go on to say that all toilet seats need to be checked on arrival. As we cannot process returns on seats once any hygienic seal has been removed or the seat fitted. This is echoed further in all emails sent post-sale too. As these items are bound by hygienic restrictions, it was unfortunate that we could not accept your return request in this instance. We do appreciate there was an oversight in part of the product info which again we can only apologise for. As a gesture of goodwill, we'd be more than happy to apply further discounts on any future order placed to make up for the oversight. We're sorry again for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Whilst the customer service is good and they tried to correct my issues I am still left with a shower panel product very different to the one advertised on the website. I ordered all the components and it all turned up with good communication regarding the delivery date. The products I received were very different to the website and much more generic. This meant that the instructions on the product page were useless and I had to go hunting for them. I was also missing endcaps for the profiles. After several calls and follow-ups, I was told that these were no longer available for the replacement product that I had been sent and the manufacturer suggested just filling the end with silicone. Not the look I wanted. I guess I should have returned everything but I only had a short window in which to install so I had to go ahead and make do. They have part refunded the profiles but I think the website needs to be updated to ensure the product descriptions are accurate with the stock they can supply. The customer service was very good all the way through, contrary to some of the reviews and so I suggest that you make sure the product delivered exactly meets your order as soon as it arrives and return it if not.”

Helpful Report

Posted 2 years ago

Good Morning Chris, Thanks for taking the time to leave feedback and for the kind comments regarding our service. We completely understand your frustration with the change in design on the bottom profile purchased. We reached out to the manufacturer immediately on being informed of the change and have since updated the info displayed across our website. It's great to see our team offered a refund out of goodwill and the initial sale was discounted by a further 5% too. If ever you were looking for anything else for the bathroom or kitchen, please let us know and we'll see what we can do with the price as another gesture of goodwill. Thanks again, Chris. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Hi my last order I had 7 broken planks out of 20 , deliver and service is good , but this is the 3 rd order that has arrived damaged”

Helpful Report

Posted 3 years ago

Good morning Alan, We're very sorry to hear about the issues with damage on delivery. We currently pack these items using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we will be trialling the use of an alternative protection system in the coming weeks/months. Again, we're sorry you've not had the normal Rubberduck experience here. If you need anything else in the future give us a call and we’ll see if we can offer a bit of a discount as a goodwill gesture too. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Although the purchasing and delivery service were good the products arrived in beaten-up boxes with some of the parts partially damaged. Rubberduck has slightly higher prices than other outlets so I would have hoped they took better care of the products they ship.”

Helpful Report

Posted 3 years ago

Good morning Ian, We're sorry to hear about the damage received during delivery. Looking at your order, we cannot see any communication to say there was an issue with your delivery until reading your review. Had we been notified, we could have dispatched replacements immediately. We do our best to make sure orders are delivered without issue and we'd never send out damaged items. We are aware that couriers at times can be a little overzealous during the busier periods, however. In terms of price, we can assure you that we are one of if not the cheapest online for this particular product when delivery costs are included. We can also see a further discount of 5% was used on your order too, making us even cheaper! Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“No communication regarding delivery Delivery late. No contact made at all Wouldn’t use again”

Helpful Report

Posted 3 years ago

Good Morning Leah, Thanks for taking the time to leave feedback. We do feel there has been a miscommunication somewhere along the line, however. We can see your order confirmation email was sent at the time of purchase. Also, a dispatch confirmation email, with DPD tracking links provided, was sent over on the morning of the 23rd at 11:39 am. These were sent to the gmail address added to your order. The emails can at times filter into your spam folder. If you check you should be able to see all communications regarding your order in there. Thanks again for buying with us. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Still awaiting the tap. FD Ex say it is delayed.”

Helpful Report

Posted 3 years ago

Good Morning James, We're sorry to hear about the delay with your delivery. We can see your items left us shortly after placing your order on a next-day service with FedEx. Tracking details were also provided, so you could monitor your items in transit. Had we been contacted directly, we could have checked the status of your delivery and offered an update. This review is the first we've heard of any issue however. The customer service team reach will out to FedEx and will be in touch as soon as we have more info. Again, apologies for the delay. Kind regards, Rubberduck Bathroom Team

Posted 3 years ago

“I'm still waiting for my refund because the items were broken its been over a week and all communication has stopped”

Helpful Report

Posted 3 years ago

Good Morning Laura, We're very sorry to hear about the damage received during delivery. We do feel there's been some confusion here. We can see from the email chains that our team has responded to each information request, usually within a matter of hours, and your refund was processed in full within 3 working days from receiving the collected goods. As with any online retailer, there is a process for all returns and refunds. While most refunds are processed on the same day, items collected and returned to us need to go through the inspection team. This forms part of the claims process, which can at times take a couple of days. Again, we're sorry for any inconvenience this may have caused. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Almost everything in my order arrived damaged and unusable”

Helpful Report

Posted 3 years ago

Good Morning Alex, We're very sorry to hear about the issues with delivery. Looking at the details, we can see that the team picked up your email regarding the damage and dispatched free-of-charge replacements as soon as possible. We'd like to apologise if this caused any inconvenience, Alex. We do pay for a premium next-day service which typically operates very well and without any problems. At times we do see issues increase slightly during the busier periods, however. We're currently looking at ways we can negate this without impacting price points for all customers. If ever you need anything moving forward give us a call and we'll see what we can do to make the next experience much better! Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“This was the first of two orders with Ribber Duck, it was delivered fine, my second order has been a real mess with me having to chase repeatedly to get information and am still awaiting completion of delivery”

Helpful Report

Posted 3 years ago

Hi Robert, Thanks for taking the time to leave feedback on your order. We think there must have been some confusion here. We can see that this order was placed over the weekend on the 21st. Both the Towel Rail and Valves were dispatched as early as possible on Monday 23rd. Looking at the tracking links provided on the day of dispatch, the items were signed for in full the very next day seemingly without issue. A member of the customer service team will be looking further into the matter and will be in touch asap. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“curbside deliver is not fit for purpose driver should deliver to outside the front door”

Helpful Report

Posted 3 years ago

Good Morning James, We're sorry you feel the delivery service was not what you were expecting. We are surprised to see the rating given that we detail across the site that we operate a kerbside delivery service. This is echoed further in any email sent post-purchase, to make sure someone is present at the point of delivery. We can see the delivery address in your case was to a second-story flat. If we did door-to-door drops in these instances, it would significantly extend delivery windows and costs for all customers. The reason we operate a kerbside delivery service is to keep costs down whilst offering a speedy service to everyone that buys through our website. Thanks for buying with us James. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Unable to review as I have not yetreceived the goods”

Helpful Report

Posted 3 years ago

Good Morning Hon, Thanks for taking the time to leave feedback. We are somewhat surprised to see your comments given the tracking links provided and that your delivery has been booked in for the 8th, which is tomorrow. The review invites are sent to customers once dispatch has been confirmed. At times, (such as over a Bank Holiday weekend), goods will not have arrived at the point you receive the invitation to review. We kindly ask that customers hold off on leaving a review within the invitation email when that is the case. Thanks again Hon, we hope you enjoy your new Shower Pod when it arrives! Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Parcel was sent to the wrong address, even though the invoice inside had the correct address!”

Helpful Report

Posted 3 years ago

Good Morning Robin, We're sorry to hear your Shower Basket was delivered to a neighbour. We can see from the dispatch info that your items left us on a tracked next day service with Parcel Force. It would appear that text messages were sent to notify of a delivery window but the driver could not reach anyone at the property on the first attempt. Another text message was sent to confirm a failed delivery. The second delivery was attempted the day after and it was at this point the items were left with a neighbour. We're sorry you feel this service was not as expected. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“Unfortunately my experience with Rubberduck bathrooms has been less than desirable. When I opened the product, the first thing I saw was someone’s return slip (clearly it had not been opened since returned), then I discovered the bath panel was actually damaged. Reported to customer service as requested. No response from CS for at least a couple of days. Informed they would send a replacement to arrive on Tuesday as they’d missed the courier for next day. Tuesday arrived and no delivery. Phoned to find out where it was - turns out the replacement order had not been processed properly so order had not been sent. I asked for a discount on the damaged panel rather than wait for the replacement as my fitters wanted to fit, to which they obliged. This was my first and last time using Rubberduck bathrooms. The service was disappointing to say the least. Thank goodness I put my large bathroom order through another company.”

Helpful Report

Posted 3 years ago

Good Morning Sabrina, We're very sorry to hear about the mix up here. We can see from the order details that the original item sent looked to be a return that was incorrectly restocked. Typically, the returns labels are applied on the outer packaging, which makes any return easy to identify and check before restocking. Unfortunately, it looks like this one has slipped through unnoticed which we can only apologise for. The replacement was due to go out Monday, to arrive on a next day service, but as you mentioned there was an issue with processing which again we can only apologise for. We hope this did not come as too much of an inconvenience Sabrina. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 13,089 reviews