Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.65

4.7 Rating 11,571 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.7

Based on 11,571 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 4 star review on 3rd June 2024

MR P A YOUNG

Rubberduck Bathrooms Ltd 5 star review on 29th May 2024

Andrew Swatton

333

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow delivery, still not received full order after two weeks. little communication had to keep calling for update. Courier lost or damaged part of the order and didn’t arrive anywhere near the allotted time slot. Like hours later. So two days waiting in. Not the best service received and would like to order other items, but not sure to risk it or not.”

Helpful Report

Posted 2 years ago

Good Morning Nigel, We're very sorry to hear about the delay in receiving your order. Looking across the notes, we can see the majority of your items were ready for dispatch shortly after placing the order. Tracking links were provided to monitor the items in transit but as you mentioned an issue took place while the items were out for delivery which caused further delay. We can only apologise for these delays. Our team is working hard to get through any new enquiries this week, the Bank holiday has delayed things a little but we're almost there. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you need anything in the future give us a call and we'll make sure the next one is much better! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“The delivery by 18:00 on the specific date was extreme. Had to cancel an appointment, the order was delivered by about 12:00, unable to check contents as the guy had to leave. Took some time to check contents however all seemed ok. But when I came to use the adhesive there were no nozzles supplied. I’ve had to procure them myself as the 24 hour window had passed. So £40 for delivery was extreme.”

Helpful Report

Posted 2 years ago

Hi David, Thanks for taking the time to leave feedback. We're a little surprised to see a negative comment with regards to the tracked next day delivery service arriving the very next morning after ordering. Most of our valued customers see this as a positive! With regards to checking for any apparent damage/discrepancies, you don't need to check whilst the driver is present. So long as you check them for any issues and report them to us within a reasonable time frame, that's just fine. Any issues noted will be resolved immediately free of charge, no worries at all. All in all, we consider this to be a good service. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Was told it was coming on the Tuesday. Waited all day no one came. Emailed rubber duck, no response. The 24hr check goods is to small of time frame when you are waiting for trades person. One of my packages had a panel slotted in between others damaged and the time had lapsed. Only good thing was the price”

Helpful Report

Posted 2 years ago

Good Morning Samantha, We're very sorry to hear you've not been too happy with the service. We can see that your order was placed with us over the weekend. This was picked up by our team, and dispatched using FedEx on a next day service first thing Monday morning with tracking links provided too. FedEx look to reach out by text to let customers know when they expect to arrive but at times drivers can run out of hours or something unexpected may happen, which could cause the delivery to slip over to the next day. All online bathroom retailers advise customers to plan ahead of time where possible and to check for any apparent damage before arranging any fitters to avoid any unnecessary delay. On the rare occasion that damage is noted, we'll always look to replace any item free of charge as soon as possible. Again we're sorry to hear you've been unhappy with the service Samantha. If ever you need anything in the future give us a call and we'll try to make your next experience much better! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“The product was exactly what I wanted, unfortunately the packaging was not up to standard so the metal trim arrived bent. I emailed Rubberduck Bathrooms about this but it seems their customer services aren't that great either as I haven't had a reply in over 2 weeks.”

Helpful Report

Posted 2 years ago

Good Afternoon Lionel, We're very sorry to hear about the damage received on your order. We have checked things this side and we can't seem to locate an email from you regarding the issue, however. This review is the first we've heard of the matter. We do have the phone lines open throughout the day, should anyone need to confirm receipt of damage notification or if you would prefer to talk to a human instead. We've added a note to the order and a member of the customer service team will be in touch tomorrow morning to discuss the next steps. Again apologies for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Not great in terms of delivery or answering queries. Emailed 10 days ago to check delivery date. Said you'd let me know so I could ensure hubby home. No response. Wouldn't order from you again. Good price”

Helpful Report

Posted 2 years ago

Hi Bella, We're sorry to hear you've not been happy with the service here. We can see from the order updates that a delivery ETA for the 28th was provided shortly after ordering. We can also see that a request was made to expedite the delivery after receiving that dispatch notification. Unfortunately, your request could not be met in this instance. As the panels purchased were currently in production. This should have been relayed at the time and if this was missed we can only apologise. We do try our best to respond to all requests but sometimes the odd one may slip through the net. If you need anything further at all please feel free to call and speak to one of our team to clear any outstanding points. We hope to see you again. Kind regards Rubberduck Bathrooms Team

Posted 2 years ago

“Sadly when it arrived it was damaged.”

Helpful Report

Posted 2 years ago

Good Afternoon Stephen, We're very sorry to hear about the damage to your bath panel. We can't seem to find any communication of the issue from this side, however. A member of the customer service team will be in touch to discuss things further. Again, we're sorry to hear about any issues. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Elements board and kit is a great product. Sadly the carriers used have no respect for the goods and all three separate deliveries had damage to differing levels. All had some damage to the panel corners with the last delivery having both ends of the box open plus part of one side. All packs of fixings were split open (most stayed within the cardboard box) and one tub of sealant had leaked. Sending goods the same day ordered is a great service, but when the carriers then mistreat them for a few days before being bothered to carry out the delivery it is extremely disappointing. The product and service from Rubberduck Bathrooms deserves a score of 5 but when taking the delivery into account this drops to 2.”

Helpful Report

Posted 2 years ago

Good Morning Tim, We're very sorry to hear about the issues faced here. Looking across the order and notes, we can see that the goods were delivered directly by the manufacturer using their chosen courier. We have seen a few issues creep up with the couriers used of late and can only apologise for the inconvenience caused. We'll be raising the issue with the manufacturers to make sure they're aware. While we can't directly change how manufacturers deliver the items on our behalf, we can look at discounting any future order as a gesture of goodwill on our part. Sorry again for the inconvenience Tim and thank you for the comments on our service. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“I ordered a shower fixed panel and a deflector screen which I was advised that both products were in stock at the time of ordering. Unfortunately only the shower panel was delivered; after a significant amount of querying, I was advised by the order clerk that the deflector panel was out of stock. I emailed the RobberDuck contact email address on the order document but have received no response after over 6 working days. I am disappointed with the service.”

Helpful Report

Posted 2 years ago

Good Morning Hector, We're very sorry to hear about the delay in receiving your items. We can see from the order details that all items were detailed as available for dispatch from the manufacturer at the time of ordering. All other items arrived as expected, less for the deflector panel. When pushing for an ETA on the outstanding deflector panel, we were made aware of the stock discrepancy. We had seen an increase in the amount of inbound enquires at the time of your order and it looks like your email was missed by the team. Which again we can only apologise for. If ever you need to speak to anyone urgently, we do have the phone lines open Mon-Saturday 9-5pm. We hope the bathrooms looks great once finished Hector! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Had toilet delivered due to property being redeveloped did not get time to check delivery when plumber came round to open it the cistern was all cracked with no packaging around it would not exchange it.”

Helpful Report

Posted 2 years ago

Good Afternoon Darren, We're sorry to hear you've been unhappy with your order. Looking at the order placed last year, we can see the item was delivered seemingly without issue at the time. The item was also delivered pre-packaged direct from the manufacturer. The reason we ask customers to report damage within a reasonable time frame is down to the window of time we have to file a claim with the couriers or suppliers used. Any claims made outside of the windows advised will be subject to the company we file the claim with, and in this instance, your claim was unfortunately rejected due to the timescale of delivery. We hope that you can see we've done all we can to help. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Nice to do business with but not sure how their own delivery offerings work. On the order confirmation, they state the carrier will be in touch within 2 to 7 working days and it confirmed our agreed delivery date. Not the case. They shipped to me twice and on both occasions, the confirmed delivery date was actually the date the local pallet delivery company rang me to agree a suitable delivery date. When I complained to the carrier they said this happens all the time. The supplier is not completing their paperwork properly. Thankfully both times this happened I managed to get the carrier to find a lorry and deliver to me that day. All extremely frustrating. First shipment was damaged.”

Rubberduck Bathrooms Ltd 2 star review on 15th February 2022

Helpful Report

Posted 2 years ago

Good Morning Jonathan, Thanks for taking time to leave feedback and apologies for any inconvinience. We do think there's been a miscommunication here however. Each member of our team is well versed on the couriers we use to deliver your items. On collection, we pay for a 48 hour pallet delivery service for larger orders form our warehouse. Taking a look across both of your orders, the requested delivery dates were put forward by our team. This is clearly reflected in the tracking links provided at the time. See attached image. If these dates were not being met, it's likely due to how busy the UK courier networks are currently. Again we're sorry for any inconvinience. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Quick delivery, Abacus boards ware of good quality. However I didn’t receive the fastening screws and washers or gloves. I did send an email/query but nobody bothered to answer Luckily I needed more tile backer boards so I had to order the same set again. Screws were included in this order so I could use those. No gloves included in this second set either.. So pretty dissatisfied on the whole.”

Helpful Report

Posted 2 years ago

Good Afternoon Matthew, We're very sorry to hear about the missing items from your order. We can't locate any communication regarding the issues from yourself, however. The last email we can find was a sample request made at the start of the year. The items purchased are dispatched direct from the manufacturer. If there are any missing parts, they simply replace them on request. So long as we are notified of any discrepancy. Apologies again Matthew. A member of the customer service team will be in touch shortly to discuss things further. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Although the staff have been polite on the phone there have been a couple of letdowns. 1. I was told that the anti-slip shower I wanted was in stock. I put the order online only to receive an email the next day to say that it was out of stock with the manufacturer. Had I been told this the day before another company could have provided this as they still had a couple available. 2. The tray was delivered without a second waste which I had paid for and ordered. I rang up and was told it was missed and would be sent the next day. I added the shower base seal to the order, however for a second time the second waste was not delivered. it has been delivered to my mum's house so I couldn't check and it never crossed my mind this could be missed twice from 2 deliveries. The tray is getting fitted this weekend and I spent the best part of yesterday driving around to find a suitable 50MM waste. Most plumbing places are shut on a Saturday so I was limited to where I could purchase it from. I would rate Ergonomic bathrooms over Rubberduck for the price, quality of service and website being up to date with delayed stock information.”

Helpful Report

Posted 2 years ago

Good Morning Angela, Please accept our apologies for the inconvenience here. We can see from the order notes that the availability was checked before ordering. The items were to be delivered direct by the manufacturer and the stock discrepancy was only made apparent to us after we had placed the order with them. We can only apologise about the issue with the waste too. We can see our team has chased this a few times with the manufacturer and it certainly should not have been missed. A member of the team will be in touch today to discuss the feedback received. Again apologies for any inconvenience caused, we'll do our best to make up for it! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“I needed the item urgently and paid for a 24hr delivery service, which cost as much as the item. Rubberduck posted it in the mail, which over the Xmas period was always going to be delayed. They couldn't track it. It took 6 days.”

Helpful Report

Posted 2 years ago

Hi Paul, We're sorry to hear you've been unhappy with your order. We send all small items from our warehouse out on a next day service and we have multiple daily collections to help minimise delivery windows. Unfortunately during the holiday period, deliveries from these services can take a little longer than normal. We can see your order was placed after cut off for collection on that particular day. However, it was collected and dispatched VIA Royal Mail the very next morning at 8am with email confirmation going out at the time. As the flexi hose connector is of very low value, the delivery cost to us is higher than the item itself and, unfortunately, we have to pass that on to the customer. We're sorry you feel the service wasn't what you were expecting. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“panels were a let down first delivery all 7 panels broken i explained they were not pack right the tongue and groove edges need protection I spoke to Ashley who was wonderful sent me another set out and I asked my partner to check within the 24 hours he only checked one box which had 2 panels in we have opened the other boxes to fit today and the other 6 panels are all broken on the corners of the tongue and groove I am so disappointed because I explained the packing need to be protected. £500 and £36 for postage to have 2 panels that are as they should be”

Helpful Report

Posted 2 years ago

Hi Lisa, We're very sorry to hear about the issues with damage on delivery. We pack these items using heavy cardboard edge protection and plastic wrap to ensure the protection remains in place during transit. Typically we rarely see damages reported on the products we send out. We are aware however that, during times of increased demand on courier networks, damages do occur a little more often. We do listen and learn from customer feedback and we are looking into ways to negate the increase in courier damages during the busier periods. Again, we're sorry you've not had the normal Rubberduck experience here. If ever you needed anything in the future give us a call and we'll make sure the next one is much better! Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“The shower wall boards were delivered fine. We were given one toungue and groove board as they did not have enough stock of straight board. We were not told these were smaller that 1200. So now we have to cut off the actual 1200 board to match and the shower wall does not reach the end of the shower basin which is 1200. Disappointed! No one told us this and it is stated as 1200 on website!”

Helpful Report

Posted 2 years ago

Good Morning Johanna, We're very sorry to hear about the problems faced during installation. The T&G boards from Showerwall are 1200mm in width. The decorative face covers up to 1180mm with the T&G element making up the rest. This detail is present in the product description across all Showerwall panels on our website. We also highlight the fact in the datasheet and installation guide, which again can be found in the product description. When presented with a challenge, our team will always try to find solutions for our customers if at all possible. As we feel it helps improve the service we can offer. Any suggestions made are done so in good faith based on the info provided at the time. Again, we're sorry to hear about the issues faced with your installation. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Items on my order were not delivered I called and was told they would be delivered next working day which as it was Friday would be Monday so I could not complete the job as intended I then cancelled the items and went and picked up an alternative from a local supplier I am still awaiting my refund almost 3 weeks later after a few reminders”

Helpful Report

Posted 2 years ago

“Left porch open but Parcel Force wouldn’t leave. I now have to visit the PO. Parcel was worth £100 and very full!”

Helpful Report

Posted 2 years ago

Hi Jenny, Thanks for taking the time to review your order with us. We are somewhat surprised to see the two star rating given the items were dispatched shortly after ordering on a next day service. We provided a tracking link at the time, so you could monitor your items in transit and ensure someone present for delivery. On checking with Parcel Force, it would appear they had attempted delivery on two separate occasions after messaging the telephone number provided to say they would be out on that day. Both of these deliveries failed as nobody was present to receive the items. Rather than leave an expensive order unsigned for and in an unsecure location, they brought the items back to the local depot for collection instead. We appreciate it can be frustrating when online orders don't go to plan but there's little else we could have done here we're afraid. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Poor communication and checking of orders before they go out. We are now left with a unit we can’t use because we have no sink top and a toilet without a seat. Have had to pay for a replacement unit from elsewhere plus express delivery and now have to wait for a collection and refund.”

Helpful Report

Posted 2 years ago

Good Afternoon Shelia, We're very sorry to hear you've not been happy with your recent order. On taking a look we can see there was an unexpected delay on your delivery, which we can only apologise for. We were only made aware of the stock issue with Aquadart several days after the order was placed. After which, we were given updates by said manufacturer, which suggested the item would be back in stock but each date passed without the item arriving. As a valued customer of ours and not Aquadart, we appreciate this is far from ideal. To help manage expectation for our customers a little better, we've changed the availability across these items until we can get a clear indication of delivery ETA's from the manufacturer. Again, we are very sorry to hear you've had a poor experience here. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“Products are as expected. Real pleased with them. Service not the best. Was told numerous times they would get back to me and never heard anything. So I had to nag which I don’t like doing. Was delayed by nearly a month when having deadlines to work to. Felt like I was being kept sweet so I didn’t complain. Considering it was a very large order you think they would appreciate our service a lot and do everything they could to chase the suppliers.”

Helpful Report

Posted 2 years ago

Hi Sam, We're sorry to hear you feel the service wasn't what you expected. We completely understand your frustration here and the delay on receipt was simply due to the considerable size of the order placed and unavoidable issues with the global supply chain. As you're aware, we did chase for updates on numerous occasions. The reason for the delays in gathering any info, was simply down to the fact that manufacturer had to communicate with overseas agencies and the ports bringing the containers in to the country. Again, we're sorry for the delay and hope you understand that these issues were largely unavoidable given the situation at hand. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

“I ordered 2 big panels of wet-wall splash-back ,one box arrived in excellent condition but upon opening the 2nd package already looking wonky from the delivery driver dropping it off ,we followed instructions and laid it flat for 24-48hrs to climates ..The bowing on the 2nd panel was soo bad and was soo brittle as we tried fixing it ,it cracked not hell in chance that would straighten even after putting something heavy on top to flatten it on the remaining piece.Also i ordered grey corner profile instead i got some white ones at £19 cost of each …issue is builders dont stick around waiting for things to be sorted ,so i am out of pocket by £97 for panels and profile combined as i could not fully use them”

Helpful Report

Posted 2 years ago

Good Morning Mohibul, We're sorry to hear about the issues with your order. These items were delivered direct by our suppliers but we don't have any record of these issues being reported to us. This review several weeks after the order was placed is the first we've heard of the matter. Had we been informed at the time, we could have sent out free of charge replacements immediately. We're very sorry to hear about the issues faced, we want all our customers to have a positive experience when buying through us. Kind regards, Rubberduck Bathrooms Team

Posted 2 years ago

Rubberduck Bathrooms Ltd is rated 4.7 based on 11,571 reviews