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Rubberduck Bathrooms Ltd Reviews

4.7 Rating 11,590 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

Company Reviews

Product Reviews

4.7

Based on 11,590 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 29th May 2024

Rubberduck Bathrooms Ltd 5 star review on 29th May 2024

Rubberduck Bathrooms Ltd 5 star review on 29th May 2024

Rubberduck Bathrooms Ltd 5 star review on 29th May 2024

Rubberduck Bathrooms Ltd 5 star review on 29th May 2024

Rubberduck Bathrooms Ltd 4 star review on 27th May 2024

Andrew Longfield

Rubberduck Bathrooms Ltd 3 star review on 10th May 2024

102

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service was good but the information on the website is incorrect and can be quite frustrating if you are expecting to get something and then get told that it doesn’t come with the product that you have ordered.”

Posted 3 years ago

“Sadly the package arrived opened snd was missing vital parts. I contacted company immediately snd was assured replacement would be with me next day. I then emailed 7 days later but got no response so rang to discover after 10 days of waiting they had no bits in stock. Still waiting for stock to arrive was the email response I eventually received. I am seriously unimpressed with customer service and am considering asking for my money back snd returning the item”

Posted 3 years ago

“Good at delivering. Not so good on returns. I had to phone four times. Me doing all the chasing. Lots of promises about phoning back but not doing so. Don't over promise and under deliver. Basic principle of good customer service”

Posted 3 years ago

Good Morning Mr Hatchard, Thanks for taking the time to leave feedback here. We're sorry you feel the returns process took a little longer than expected. As it was a toilet seat that you were looking to return, we needed confirmation on collection with said manufacturer before we could process a refund. That being said, a collection and refund was arranged within 7 days of requesting. We do mention that it can take up to 30 days to process a refund however, 99% are processed within 24 hours. We're thankful that most of our customers understand there are unavoidable delays at times given the current climate. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“We all understand that supply lines are unpredictable at the moment but you must be clear on your website. I’ve been waiting nearly 4 weeks for something that was showing as ‘in stock’ with 3-4 day delivery. I would have gone else where by now but you keep saying ‘any day’. I’m still waiting.”

Posted 3 years ago

“Placed order over 10 days ago - have heard nothing - sent a query and waiting”

Posted 3 years ago

Firstly, let me apologise for the delay in receiving your order. This hold up was down to situations beyond our control (illness, snow and flooding) we did attempt to email yourself and reply to email queries to inform of the delays but these may have ended up in SPAM emails boxes. We would like to remind all customers to CHECK SPAM BOXES and set us to not spam if we are flagged in spam checkers. You should receive you item today as Parcel force tracking shows you have confirmed and booked delivery for today. Again, we’d like to apologise for any inconvenience caused from the delay

Posted 3 years ago

“Forgot to send the item I ordered, posted a couple of days after I called back for the second time.”

Posted 3 years ago

“I appreciate that covid may have had an impact of your delivery but why does yourcwebsitecshow delivery 2 to 5 days? Its only when you place your orer that 2 days later you get an email to say the delivery is in 2 weeks. Add to that, the delivery didn't arrive today as advised. Not a great start.”

Posted 3 years ago

“I was really impressed at first, the efforts that your sales staff made to source the item I needed quickly (after being let down by another supplier), however that quickly changed when I was promised delivery in two consignments, on a certain date, after paying £90 for two urgent delivery charges, and then found that the full consignment came all at once, a week later than promised. So I really paid £90 to receive my goods in what would have been a standard delivery - which should be free. I understand that things are difficult just now - but don't over promise and under deliver, and then charge your customers a fortune for it! Not at all impressed.”

Posted 3 years ago

“Hi Very confused and anxious. I ordered 4 packs. FedEx delivered 1 package should have been 2 package. I have been on the phone to Rubberuck and FedEx. I am told by staff at Rubberduck next package will be delivered before 6pm.”

Posted 3 years ago

“Rubberduck sent me an email saying one of my orders was out of stock, I therefore ordered an alternative product with another company. The alternative order arrived, and the next day I received tracking information of my Rubberduck order. All ending up with too many products! So i needed to spend time on the phone to return an order. No apology from Rubberduck or compensation.”

Posted 3 years ago

“Order not yet delivered when are we likely to receive it?”

Posted 3 years ago

“The staff are very pleasant, however as yet I have only received part of my order, and have no idea where the rest if it is. So the 2 star rating is reflective of that. Its advisable that you don't sent review emails to customers who have not yet received the products you are asking them to review!”

Posted 3 years ago

“Unfortunatly after almost two weeks when I rang I was told that the item I had ordered had been sold but I had not been contacted to be advised by telephone or email. Once I had made contact I was refunded immediately, need to keep on top of their orders.”

Posted 3 years ago

Hi Richard, We're sorry to hear you've not been happy with your recent order placed during Black Friday week. Having taken a look, we can see the mixer on the order was a clearance item which was heavily discounted at £27.60, to help move the stock. As soon as we realised the item was no longer available and we could not source another from our supplier, a refund was processed. All this happened within 7 working days of you placing your order. Under normal circumstances, we'd have spotted the discrepancy and processed the refund much quicker. However, as it was Black Friday week and the UK was in lockdown, unavoidable delays are to be expected while chasing info unfortunately. Again, we're sorry for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“The website said 4day delivery, after 7 days I rang and was promised a callback which never came. After 9 days my order was delivered to my clients address. The delivery driver stood by while the lady, in her fifties ,had to unload shower panels with her sons help, from his truck. Needless to say I will shop elsewhere in future.”

Posted 3 years ago

Hi Stephen, Thanks for taking the time to leave feedback and we're sorry to hear about your experience! On looking in to your order we can see that the items you purchased were delivered direct by the manufacturer. Under normal circumstances, the supplier would've reached out to arrange a time/date that suited you best but it doesn't look to be the case here. The above being said, you're a customer of ours and we don't want any of our customers to have a bad experience. If ever you need anything in the future, give us a call and we'll see what we can do with the price to make your next experience much more positive. Again we're sorry for any inconvenience caused. Kind regards, Rubberduck Bathrooms Team

Posted 3 years ago

“I ordered a combination WC and Basin unit from Rubber Duck. I received confirmation and a delivery date of 18th Nov, which was fine. (The chosen sistern arrived earlier by post!) Delivery arrived as promised, however the WC and seat were not the ones I ordered and there was no Basin at all! I telephoned and emailed both customer services and Rubberduck to advise. i received the correct WC 2 days later (Friday) but no seat. Telephoned again. Monday 23rd I received the basin but still no seat! I have telephoned Rubberduck 3 times since, each time I was promised a call back which I am yet to receive. It is now Saturday 28th, I am very disappointed as the bathroom is completed apart from the toilet seat which I am still waiting for.”

Posted 3 years ago

“Still waiting for this item to be delivered”

Posted 3 years ago

“I ordered a shower tray on 4 November and on 5 November received a call to say the item was out of stock, but would be arriving with them on 12 November and they would deliver to me on 13 November or, if not, definitely 16 November. I have now been informed that the shower tray will be with them 19 or 20 November. In the meantime, I am left without a shower (the shower was replacing our bath due to my husband’s mobility problems) and the plumber and tiler have had to leave as I was paying for their time and they cannot proceed without the shower tray. I have today to start sourcing an alternative supplier as I am not confident that I will receive my goods in the near future.”

Posted 3 years ago

“I’m still waiting for the item I placed and ordered for some 2-3 weeks ago to be delivered Which was a shower tray No Moe Leaks kit. I’ve even phoned Rubberduck Bathrooms to inquire about the delivery date for this item and keep being told shortly all being well.”

Posted 3 years ago

“Item did not get delivered I’m still waiting for refund”

Posted 3 years ago

“Product arrived quickly but the hoses from tap to water supply were the wrong type and too short. I had to purchase new hoses for £25 as well as plummer's time”

Posted 3 years ago

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Rubberduck Bathrooms Ltd is rated 4.7 based on 11,590 reviews