Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,734 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,734 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am impressed by this family business who go out of their way to fulfill customers wishes.”

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Posted 9 months ago

“I am pleased with the company and the product I purchased which is of a good quality and finish. I will buy from them again. Thank you.”

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Posted 9 months ago

“Sales guy was very helpful and well informed, information regarding progress of order and delivery was excellent.”

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Posted 9 months ago

“order delivered on time every thing was well packed and clearly marked would recomend this company to everyone”

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Posted 9 months ago

“Very helpful and my order was dispatched very quickly - highly recommended.”

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Posted 9 months ago

“Fantastic service and delivery was quick”

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Posted 9 months ago

“Separate packages but delivered very quick and packaged well.”

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Posted 9 months ago

“We got a damaged mirror door cabinet and Rubberduck dealt it fast and efficiently to get us a replacement door Very happy with the service”

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Posted 9 months ago

“The toilet seat is good quality but it doesn’t fit. I thought I had measured accurately but I must have made a mistake. The returns process is complicated and could be costly so I regret buying from this company.”

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Posted 9 months ago

Hi Diane, Thanks for taking the time to leave feedback, it means a lot to us! The returns policy we employ is the standard returns policy used for online retailers in the UK. With toilet seats there is a hygiene concern that we need to consider as per UK law however. All that means is, we need to make sure the item has not been fitted and the protective seal has not been removed from the seat. A couple of pictures to confirm is all we require. This allows us to resell the item with confidence it has not been fitted or used prior, which I'm sure you would understand. If there's anything further we can help with at all just let us know, we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 9 months ago

“Ordered 4m 'No More Leaks' shower tray sealing kit. Great price, turned up on time. Thanks. Recommend any time.”

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Posted 9 months ago

“Service from team ar Rubberduck was excellent but extended delivery times took the shine off the experience”

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Posted 9 months ago

“Cant fault the process placed order and received the item in couple of days arrived on time brilliant service”

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Posted 9 months ago

“Awful communication from courier (DHL). Took time off work to be at home to wait for delivery on 3 different working days. No delivery on first 2 days, and no update provided. 3rd day only a partial delivery. Now having to delay instalation as expected delivery date missed, and no definitive delivery date given. On this basis would not recommend rubber duck as courier service is unreliable and has caused delays to the project.”

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Posted 9 months ago

Hi Sally, Thanks for your feedback, and we’re very sorry to hear your items are still in transit. Your items were dispatched promptly, and the ETA provided at the time of ordering did state delivery could be up to the 8th. Unfortunately, DHL’s communication and handling of your consignments fell short, which caused the disruption you’ve described. We can see the outstanding item is due to arrive tomorrow, which is a day later than we expected. We use DHL as they usually provide the best balance of reliability and cost, but it’s clear that in this case the service was not up to standard. We’ve raised this with DHL and will continue to push for improvements. Apologies again for the inconvenience this caused and the impact on your schedule. Rubberduck Bathrooms Team

Posted 9 months ago

“Good experience buying from Rubberduck Bathrooms. There was damage to one of the items which was replaced quickly and efficiently by customer services.”

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Posted 9 months ago

“Great Apart from the delivery time text notification was all ready out of date by an hour Text arrived at 7.30 So did the delivery can Luckily I was only 10 minutes away Driver had to comeback a mile”

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Posted 9 months ago

“Fantastic product. It’s even packed like a luxury item. Definitely worth a five star review.”

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Posted 9 months ago

“Placed an order in the afternoon and the product was delivered the next morning, perfect service”

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Posted 9 months ago

“Good prompt service”

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Posted 9 months ago

“Ordered Monday suggested next day delivery no arrival of product 1 week later”

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Posted 9 months ago

Good Morning Bruce, Thanks for your feedback, and we’re really sorry to hear you’ve yet to receive your item. Taking a look this morning, we can see your order was dispatched within just a few hours of being placed. Checking the tracking details provided, there looks to have been a delay with DHL. This review is the first we’ve heard of any issue however - had we been made aware, we could have chased this up with them right away. We completely understand your frustration for the delay Bruce, we'll have the customer service team follow up with DHL and provide an update as soon as possible. If you need anything in the meantime just give us a call we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 9 months ago

“I placed an order and the delivery date given was the 2nd September, I received several emails from DHL between the 2nd and 5th September advising of delivery dates, however, I still have not received the item, for which I paid £20 for delivery, which is very excessive, especially when it still has not arrived.”

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Posted 9 months ago

Good Morning Nicola, Thanks for your feedback, and we’re really sorry to hear you’ve not yet received your item. The order was dispatched within just a few hours of being placed, as you can see from the tracking details provided, there has unfortunately been a delay with DHL. This review is the first we’ve heard of any issue, had we been made aware earlier, we could have chased this up with the courier right away. We completely understand your frustration, especially given the delivery cost - looking at the tracking this morning, we can see your delivery is scheduled for this afternoon. If there are any issues just give us a call and we'd be more than happy to help. Rubberduck Bathrooms Team

Posted 9 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,734 reviews