Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,591 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,591 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

Write Your review

Tell us how Rubberduck Bathrooms Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery.”

Helpful Report

Posted 8 months ago

“Purchased abacus backer boards+ waterproof kit Backer board adhesive and no more leaks bath seal ( hopefully the bath seal does its job) . No fitting instructions for installation of the backer board and everyone has different methods of fixing. And I didn’t want 100s of holes in my masonry as I’m a DIY Person and not a professional installer. Backer boards are very good quality but they are a nightmare to remove sealant from them (sealant did not take to the new bath so had to remove and replace the boards with sealant on . This isn’t a manufacturing fault . Very good service and communication. Eco friendly packaging very good What I have purchased looks very good quality Would recommend and I will use them again ( just instructions needed )”

Rubberduck Bathrooms Ltd 5 star review on 14th May 2025

Helpful Report

Posted 8 months ago

“Happy with the service and proud to support a family run business 10/10”

Helpful Report

Posted 8 months ago

“Great product . Speedy delivery”

Helpful Report

Posted 8 months ago

“Easy to trade with, product arrived quickly and without any damage - slight downside was the amount of cardboard packaging.”

Helpful Report

Posted 8 months ago

“Very happy with the service in the end. The only improvement for me would be communication. I had no idea what day deliveries would be unless I rang to ask. Would definitely use again.👍”

Helpful Report

Posted 8 months ago

“Very helpful and an efficient dispatch with excellent communications throughout. Recommend!”

Helpful Report

Posted 8 months ago

“Very good customer service and quality of bathroom equipment,”

Helpful Report

Posted 8 months ago

“The product was good and arrived in good condition. Postage at £35 is quite high, after ordering I've changed my plans and would like to order additional boards but I'm not paying another £35 delivery. It's entirely my own fault and I'm kicking myself but it is a factor and something I thought worth mentioning.”

Helpful Report

Posted 8 months ago

“I wouldn't recommend rubberduckbathrooms I've never dealt with a company that charges you an absolute fortune to send stuff back and consistently in there terms and conditions try to get out of paying you a refund”

Helpful Report

Posted 8 months ago

Hi Andrew, We're sorry to hear you've been unhappy with the service provided. Unfortunately we do not offer a return service for unwanted items, they're returned to us at your own cost. We can see you placed your order with us on the 21st and it was rejected at the point of delivery on the 25th, as you had changed your mind on the item ordered. As explained, when you reject an order without cancelling or informing us pior, the cost to transport the goods will be deducted from any refund applied. Had you cancelled your order prior to dispatch a full refund would have been applied as is typical for online sales. Rubberduck Bathrooms Team

Posted 8 months ago

“Will not use you again, the service as others point is shocking. I called up 5 days straight chasing my order to be told something else everytime. Kept being told parts were being delivered next day and never came. Asked to speak with a manager to complain but was told they will just tell me the same and refused to put me through. For the money we spent it was a joke, would have rather just gone down to a local bathroom merchants.”

Helpful Report

Posted 8 months ago

Good Morning Daniel, I’m really sorry to hear about your experience, it’s completely understandable that you’re frustrated. As a retailer that relies on 3rd parties to both distribute and provide info on deliveries, we are only as good as the businesses we connect to and we clearly fell short here. We can only apologise for the delay and poor communication. Your feedback has been noted and will be passed on to the relevant team. If there’s anything we can do to make things up to you, please let us know. Rubberduck Bathrooms Team

Posted 8 months ago

“very good service, very quick”

Helpful Report

Posted 8 months ago

“Fast efficient delivery”

Helpful Report

Posted 8 months ago

“Very pleased with our order and delivery of goods. When we reported damage on some items, it was quickly dealt with, and items replaced”

Helpful Report

Posted 8 months ago

“We ordered and received all the items within 7 days including a bank holiday weekend. On arrival they were well packed. Happy to use again.”

Helpful Report

Posted 8 months ago

“Nice radiator”

Helpful Report

Posted 8 months ago

“Easy ordering , communication and confirmation of delivery and a polite phone call to discuss delivery with me . Happy with service so far”

Helpful Report

Posted 8 months ago

“Ordered 2 sanitryware items delivered on time,product good tracking and notification first class. Will use again when required.txt from delivery driver very helpful”

Helpful Report

Posted 8 months ago

“Price was good, items arrived very quickly, great service!”

Helpful Report

Posted 8 months ago

“Excellent service, thank you”

Helpful Report

Posted 8 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,591 reviews