Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,586 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,586 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service from them- when there was an issue with delivery they sorted it straight away. I am really pleased with the items I bought from them, and I love the name!”

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Posted 4 months ago

“Excellent delivery; product is also perfect”

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Posted 4 months ago

“They delivered what they promised when they promised! 😀”

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Posted 4 months ago

“Your assistents at Rubberduck have been amazing! Really helpful, knowledgeble and personable. I am very pleased with the products i have bought from Rubberduck. The delivery is fast too.”

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Posted 4 months ago

“We were very disappointed with the delivery of our items !! It changed day by day i.e. It will be tomorrow didn’t arrive etc etc Would not use this company again”

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Posted 4 months ago

Good Morning Cynthia, Thanks for your feedback, and we’re really sorry to hear about the problems with your delivery. The items ordered were dispatched directly by the manufacturer, which unfortunately meant we had no control over the delivery process. We completely understand how frustrating it must have been to be told different dates and still be left waiting. Following feedback from customers like yourself, we’ve extended the delivery window shown on these items while the manufacturer works on resolving their fulfilment issues. This way, we hope to set clearer expectations pre-sale and avoid further disappointment. Apologies again for the inconvenience caused, and thank you for bringing this to our attention. Rubberduck Bathrooms Team

Posted 4 months ago

“Easy to order, despatched quickly and quality product.”

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Posted 4 months ago

“Delivery time was excellent.”

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Posted 4 months ago

“Absolutely superb. Ordered cabinet, delivered 2 days later. Quality unit, really pleased with it. Contacted customer service with a technical question, answered straight away. Flawless service”

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Posted 4 months ago

“Very disappointed with a very misleading issue on the website. As a result I paid about £86 for an item when an equivalent on their website would have cost £30. Additionally the website (and a call to their support staff) led me to believe that the item (an electic element for a towel radiator) would be factory fitted into my radiator of choice; it wasn't! When I followed up afterwards I was told I had bought the wrong radiator. "So show me the radiator I should have bought" I said, the reply "oh, we don't have that one on our website". After sales staff refused any refund and just kept saying "You got what you ordered!" Beware, because even if you check before ordering..they get it wrong!”

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Posted 4 months ago

Good Morning Brian, We're sorry to hear you've been unhappy with the service provided. We display towel warmers and elements from numerous brands, with varying price points to suit all budgets. We cannot recommend buying a towel warmer from one company and then a cheaper element from another, as this can invalidate any warranty provided. With regards to the fitting of the element, when looking to install an electric only system we can request that the element be factory fitted by the manufacturer. That service needs to be requested however and does come at a cost, which is why we ask customers to call if that is the case. Sorry again for the confusion Brian, we do our best to display the correct info across our website and we have a phone line for any customers wanting to clarify anything before placing an order. Rubberduck Bathrooms Team

Posted 4 months ago

“Great website easy to navigate, great range of products, good prices and great service l Delivered on time. great Quality too!”

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Posted 4 months ago

“Despite Rubberduck having been advised that our delivery had been despatched it arrived 24 hours after it was supposed to. On delivery it was noted that one of the panels was damaged and had tio be replaced. Rubberduck were very good in getting a replacement panel sent out, which arived within two working days. Our dealings with Rubberduck have been very good and they have always tried to be helpful, and have rung back when they said they would.”

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Posted 4 months ago

“Great service and prompt delivery all items were carried into the house by the delivery drivers,opened and checked to make sure everything was okay before leaving first class service”

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Posted 4 months ago

“Great service and tried really hard to make sure delivery came on time”

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Posted 4 months ago

“Really good service, let down buy courier but Rubber duck sorted it promptly. Will use again”

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Posted 4 months ago

“Very happy, quick delivery, & did everything you said d you would do👌👍 Delivery in 2 days”

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Posted 4 months ago

“Placed the order your website is easy to navigate delivery was said to be 3 to 7 days 3 days later it arrived perfect fitted it for my customers they are happy and so am I thanks Andy”

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Posted 4 months ago

“Excellent service”

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Posted 4 months ago

“The item sent was damaged and the replacement was sent to be delivered after I left for a 2 week holiday even after several messages asking them not to. Follow up emails were ignored.”

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Posted 4 months ago

Good Morning Afolabi, Thanks for your feedback, and we’re sorry to hear about your experience. We’re very sorry the original item arrived damaged, and we understand how frustrating it must have been that the replacement was delivered while you were away, despite your messages. This clearly isn’t the level of service we aim to provide. We’ll review this with the customer service team and the warehouse to ensure communication is clearer and issues like this are avoided in future. Rubberduck Bathrooms Team

Posted 4 months ago

“The product I wanted was in stock, delivered in 2 days. Only issue I had was choosing the finish - 4 to choose from :-)”

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Posted 4 months ago

“Excellent service. Very pleased”

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Posted 4 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,586 reviews