Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,673 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,673 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 89%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally I find their prices to be pretty good. Customer service is pretty good too though I have had to chase up a couple of queries. I have found them to be very helpful and knowledgeable when explaining how various items are installed.”

Helpful Report

Posted 6 months ago

Hi Johnny, Thanks for the feedback, as a small retailer your reviews are hugely important to us! We’re glad to hear you’re happy with our prices and that you’ve found the team helpful and knowledgeable when it comes to installation advice. Sorry you’ve had to chase a couple of queries, we’ll take that on board as we’re always looking to improve communication. If you need anything else for the bathroom you know where we are Johnny. Rubberduck Bathrooms Team 🛁

Posted 6 months ago

“Great selection of quality products and very fast delivery.”

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Posted 6 months ago

“Good service had items we needed Quick delivery many thanks”

Helpful Report

Posted 6 months ago

“A clear website. A good price. An easy ordering system. Goods delivered on time and in perfect condition. What more can one ask for?”

Helpful Report

Posted 6 months ago

“I was told that the product would be delivered within 5 days while placing an order; however, it was delivered 2 weeks after the order date. So, I didn't quite have a good experience with that otherwise I would have given a good review and ratings.”

Helpful Report

Posted 6 months ago

Hi Mr Raj, Thanks for your feedback, and we’re sorry your order didn’t arrive within the original timeframe. There was a stock discrepancy on a part that made up the whole unit, which unfortunately caused the delay. We completely understand how disappointing this must have been, especially when you were expecting delivery within 5 days. We do really appreciate you saying the review would have been more positive if not for the delay, that means a lot, and we’ll use your feedback to keep improving. Rubberduck Bathrooms Team 🛁

Posted 6 months ago

“Delivery within the stated delivery timescale.”

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Posted 6 months ago

“I have to say the customer service hasn’t been great. The shower door wasn’t delivered in the time frames outlined on the website at order. I wasn’t updated at all and had to phone to find out what was happening. I missed the window for the plumber as the door arrived later than planned. Then when it came the parts were wrong, nearly 4 weeks later I’m still without a working shower door again with very little communication help or willingness to want to fix the issue. I have no idea when my part is arriving nor have I had any concern or discussion about compensation for the fact I’ve been without a shower for so long.”

Helpful Report

Posted 6 months ago

Good Morning Andrew, Thanks for your feedback, and we’re really sorry to hear about the experience you’ve had with your shower door. The doors arrive to us pre-boxed from the manufacturer. In this case it looks like there was a packing error on their side, which unfortunately meant a wrong part was supplied. That doesn’t excuse the delay or lack of updates, and we’re sorry you felt you had to chase for information rather than being kept informed. We completely understand how disruptive this has been, especially with the impact on your plumber and the extended time without a working shower. We’re continuing to liaise with the manufacturer to get the correct parts to you as quickly as possible and will keep chasing this until it’s resolved. Rubberduck Bathrooms Team 🛁

Posted 6 months ago

“the Bath Panel was delivered within a couple of days and was as described and well packed.”

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Posted 6 months ago

“I was told it would arriive on a Friday-no show. On the next Monday told it would come the next day. I call them on the Tuesday and was told they had attempted delivery. I had waited all day. Cancelled the order”

Helpful Report

Posted 6 months ago

Good Moring Simon, Thanks for your feedback, and we’re sorry to hear about the issues you had with your delivery. Your items were being delivered directly by the manufacturer, and the updates we passed on were based on the information provided to us by their courier. Unfortunately, this wasn’t handled as it should have been, and we completely understand your frustration at the missed and conflicting delivery dates. We’re sorry this experience led you to cancel your order, and your feedback has been passed on to the manufacturer to help improve their process going forward. Rubberduck Bathrooms Team 🛁

Posted 6 months ago

“The first order arrived smashed to pieces. After three phone calls I waited over a week for a replacement. I requested that the delivery charge be reimbursed for all the inconvenience as I believed it is the responsibility of the seller to deliver goods in perfect order. They refused to reimburse me and said it was not their responsibility. Was certainly not impressed with their delivery serviced, DHL, who failed to respond to my complaint about the damage item delivered.”

Helpful Report

Posted 6 months ago

Good Morning Shelia, Thanks for your feedback, and we’re very sorry to hear about the damage to your first order and the delay in receiving the replacement. Unfortunately damages, while rare, can unfortunately happen in transit when using the couriers available to us. When they do, our priority is always to arrange a replacement as quickly as possible, which is what we looked to do here. In this case your replacement arrived 3 days after the ETA provided for your first order. Thanks again Shelia, your feedback has been noted and passed on to DHL to help improve their service. Rubberduck Bathrooms Team 🛁

Posted 6 months ago

“no issues order received promptly”

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Posted 6 months ago

“Excellent telephone team and delivery thanks”

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Posted 6 months ago

“Item as described and prompt delivery. Very happy with the service received”

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Posted 6 months ago

“Jarred and the Rubberduck team are always really helpful with our order requirements & sourcing our products. Delivery was a bit delayed for us on this occasion, it felt like we did have to chase things up rather then be contacted. But once contact had been made , things were resolved.”

Helpful Report

Posted 6 months ago

Hi, Thanks for your kind words about Jarred and the team. We’re so glad to hear they’ve been helpful with your orders. Sorry the delivery was delayed this time and that you had to do the chasing. We’ll take your feedback on board to improve our communication, and we’re pleased everything was resolved once contact was made. We really appreciate your continued support and look forward to helping with your next project. Rubberduck Bathrooms Team 🛁

Posted 6 months ago

“Incredibly poor service. The product I ordered from the photo on the website was NOT the correct item and then they refused to pay the return postage, even though it was clearly not my fault that the wrong product had been sent. It took over 2 weeks and only after 2 emails that my refund was finally given.”

Helpful Report

Posted 6 months ago

Good Morning Jane, Thanks for your feedback, and we’re sorry to hear about your disappointment with this order. We’ve checked into this and can confirm that the correct item was sent. The codes/images on the box matched exactly with what was ordered. The issue arose because the manufacturer had updated the design of the product slightly before they went into administration, and unfortunately the newer version no longer looked identical to the older images still in circulation. We understand how frustrating this must have been for you, especially with the delay in refund and the confusion caused by the design change, and we’re sorry this left you feeling let down. Rubberduck Bathrooms Team

Posted 6 months ago

“Our seal arrived well packed and very promptly. The tab to fit in the holder wasn't as wide as shown but fortunately it is wide enough to stay in place and looks great and does the job we wanted it to. Ideal.”

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Posted 6 months ago

“Very helpful when I gave my phone orders in. Prompt delivery.”

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Posted 6 months ago

“Good range of products at reasonable prices. Quick delivery too!”

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Posted 6 months ago

“Great product and great prompt service”

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Posted 6 months ago

“The items delivered were fine, but the delivery company did not give an option to accept or decline the delivery day and time, then brought the delivery forward by over 2 hours with no notice or agreement.”

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Posted 6 months ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,673 reviews