Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,894 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 17th August 2026

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, excellent.”

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Posted 3 years ago

“Easy to order and quick efficient delivery. Product is just as described.”

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Posted 3 years ago

“Shocking service, staff attitude towards customer is disgusting. Updated due to reply from supplier: After listening to the call then I'm quite surprised that you're happy to lie just to excuse your staff's shocking attitude. Upon answering my call, Ashley apologised for the delay in this order and informed me that there had been a mismatch in the products at the suppliers. I did not once argue that the day I placed the order was counted as day one. I simply asked the question if the Tuesday (the first working day after placing the order) was counted as day one, and he advised me it was. I then explained that in this case the 5th working day was then Monday 22nd. He then got very argumentative with me and implied I didn't know how many days were in the week. After explaining to him that I fully understood that and if Tuesday was day 1, then Monday was day 5. I did not once call him "thick". He then changed his mind, said he hadn't said what he had and told me he was ending the call. Your response is a testament to your poor customer service, and just shows you're happy to mislead the general public into thinking I'm just a one off customer and the problem is my fault. I have canceled this order and am still waiting for a refund.”

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Posted 3 years ago

Good morning Keri, We're sorry you feel the service could be improved. We happen to disagree here and from listening to the call, it would appear that we were simply trying to explain something which you found difficult to understand and became quite rude as a result. An order was placed on 15 May, 7:19 PM for items that carried a 2-5 working day lead time. You called on the afternoon of the 19th to check on the status of the order. You expressed frustration on hearing the ETA and began to argue the window was outside of the timescales displayed. Despite the ETA being the 5th working day from placing the order. You strongly argued the point that ordering after the office had closed on the evening of the 15th counted as the first working day and that because you were a "chartered accountant" you must be correct and the customer service operative who "just answers the phone" was "thick". We're thankful that this is not a typical experience for our operatives as our loyal customer base appreciates the service we look to provide. Rubberduck Bathrooms Team

Posted 3 years ago

“Good, prompt, friendly, efficient service.”

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Posted 3 years ago

“Fast delivery great service, thanks”

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Posted 3 years ago

“Goods received promptly and as good as described. Good pricing compared to other sites.”

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Posted 3 years ago

“Ordered a bathroom worktop, great price and very quick delivery.”

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Posted 3 years ago

“Not happy with after sales customer service”

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Posted 3 years ago

Good morning David, We're sorry to hear you feel the service could be improved. Looking across both your orders, it appears that you looked to purchase an extra panel to complete an installation that was purchased several months prior. There was an issue with a slight colour variation with the second order. Which we detail can be the case across the website categories and individual listings also. Unfortunately, we or any other retailer cannot guarantee panels from the same batch number to be delivered several months apart. Had we been asked to match any visible batch number, we could have enquired about the availability with the manufacturer prior to placing any order. While we appreciate it can be frustrating when online sales don’t go to plan, we hope that customers can understand that we act in every way we can to remedy any issue. Rubberduck Bathrooms Team

Posted 3 years ago

“I found this company very helpful in helping me choose a new, fit for purpose, kitchen tap. My first choice was out of stock but I was sent a link to a list of similar taps from which I was able to choose another to suit. Now installed, looks good and so far I am very pleased with it.”

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Posted 3 years ago

“Love the tap I ordered, it arrived quickly ans looks great in my kitchen.”

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Posted 3 years ago

“No complaints product was speedily delivered and priced competitively.”

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Posted 3 years ago

“Good product, reasonably priced. Late delivery.”

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Posted 3 years ago

“Cistern arrived day after placing order.”

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Posted 3 years ago

“The fastest delivery I have ever seen and a nice bath panel”

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Posted 3 years ago

“After ordering the tap was kept upto date about delivery day and time. Arrived before expected day. Tap arrived well packaged and inside box it was in a protective bag.”

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Posted 3 years ago

“Great service - prompt delivery safe and sound. Beautiful taps and great price.”

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Posted 3 years ago

“Good service, good pricing, quick delivery.”

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Posted 3 years ago

“I had some delivery and product issues but everything was resolved very quickly and efficiently .”

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Posted 3 years ago

Good morning John, We're sorry to hear about the damage received to the panels. We can see your panels were delivered within a few days from placing the order. As the manufacturer delivers them using their own couriers, this review is the first we've heard of any issue however. On checking with the manufacturer this morning, we understand your replacements are due to arrive this afternoon. Typically we rarely see issues with this service and we can only apologise that you have not had the normal experience here John. We appreciate it can be frustrating when online sales don’t go to plan and we hope that customers can see we act as quickly as we can to remedy any issue that we are made aware of. Rubberduck Bathrooms Team

Posted 3 years ago

“My Order for a Bath Side Panel arrived very promptly, well packaged and totally undamaged. The Panel was exactly as described and Rubberducks price was really good. Would highly recommend this Seller in every way.”

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Posted 3 years ago

“Gold standard, great choice, great prices & superb delivery times. Highly recommend”

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Posted 3 years ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,894 reviews