Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,894 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,894 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 17th August 2026

398

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order was late and given wrong information”

Helpful Report

Posted 3 years ago

Good morning Robert, We're sorry you feel the service could be improved. Looking at the details, we can see that you had ordered several panels that were out of stock at the time of ordering. To help speed up the delivery, our team upgraded the boards to the larger size at no extra cost and offered an ETA of the 19th for delivery. We can't see any indication or communication that this delivery did not take place and we can't see any inconsistency in the information provided either. A member of the customer service team will be in touch shortly to see what we're missing here. Rubberduck Bathrooms Team

Posted 3 years ago

“Unfortunately the first tap decided to leak which was reported to Rubberduck. They were out of stock as were the suppliers! However after a short wait the new tap has arrived. Seem to be all ok now. 🤞”

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Posted 3 years ago

“We messed up royally when installing an underfloor plumbing part and in desperation called several outlets who tried to help us but Rubberduck really cared and took the time with us to understand the problem and help us to solve it. This was a time-sensitive part and it arrived as quickly as possible with free of charge, next day delivery. The part was even cheaper than the original we'd broken (from a competitor with terrible, online only service that shall remain nameless)! Thank you so much to all at Rubberduck who calmed us down and helped us through a rotten time, we are so grateful for your help and cannot recommend you highly enough”

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Posted 3 years ago

“Excellent service.”

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Posted 3 years ago

“Product was spot on and delivery was perfectly on time. Thank you”

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Posted 3 years ago

“service great quality great unfortunately I ordered the wrong part and would like to part exchange product order for the correct item.”

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Posted 3 years ago

“Price matched a couple of kitchen mixer taps; great service and next working day delivery - excellent…”

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Posted 3 years ago

“Excellent range of products at very reasonable prices. Ordering was simple with fantastic level of communication as well as fast delivery.”

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Posted 3 years ago

“The last two orders I’ve placed with this company the items have arrived late.The latest a simple internal cistern was held up in because a sensor was not in stock. This was not stated on the listing and on ordering , a prompt delivery was stated. I had to phone up two days later to ask the whereabouts of the order. Not happy and had to convey this to a customer”

Helpful Report

Posted 3 years ago

Good afternoon Pauline, We're very sorry to hear about the delay on your order. We stock the cisterns right here in our warehouse and, typically, we very rarely see any delays on receiving them. In the rare instance we do run out of stock, the manufacturer would deliver directly without delay. In this instance however, the manufacturer needed to pull in the censors required for them to function before we could replenish our stock or send anything out direct to customers. We were not made aware of this detail until chasing for an update, which we can only apologise for. It's great to see the team looked to remedy the matter immediately by purchasing a single cistern (at a higher cost to us) to send from another supplier. Apologies again for any inconvenience. Rubberduck Bathrooms Team

Posted 3 years ago

“Excellent. Great price and very speedy delivery.”

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Posted 3 years ago

“Friendly, helpful and cheap. A lesson for other suppliers”

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Posted 3 years ago

“Friendly, knowledgeable staff and fast, free delivery.”

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Posted 3 years ago

“Clear communication from order time to delivery. Provides a reliable and consistent experience.”

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Posted 3 years ago

“The website was good to use and spoke to customer services before placing order about day specific delivery I was told if I put in any specific days in the notes they honour it the best they could. I placed the order and delivery information I received said the next day which was great. However I received 1 item off my order, when I did the tracking it said delivered - nothing about the order being split. I contacted them to make sure the courier hadn’t missed the rest of the parcels to find out the other 2 main items were coming direct from somewhere else and these places would contact me or rubberduck with info passed onto me. I waited a couple of days then rang again where rubberduck customer service contacted these places to find the items were out of stock.. the shower tray was coming into stock in the 3 days and they’d give me del info once it came in.. I accepted this.. the second item the shower door some of the parts the manufacturer didn’t have in and del date for those was 2 weeks then it would be made and sent out within 10 days. My bathroom was being fitted a few days after this communication so was no good.. if i hadn’t have rang to question the 1 item delivery in the first place then again for an update and asked for it to be chased up I’m not sure I would have been told. I had to find another door elsewhere luckily was cheaper though. Customer services were quick to answer and were helpful once I rang them.”

Helpful Report

Posted 3 years ago

Hi Cassie, Thanks for ordering with us and for taking the time to leave feedback too! Looking back at your order, we can see a request was made after 1pm for a next-day or 2 day delivery service on an order that carried a minimum 3-7 day ETA. It's worth noting that the shower unit we held in stock was dispatched under an hour after placing the order using a tracked next day service. If you check both dispatch emails provided, only the items dispatched at that time are reflected in said email. The morning after placing the order, we received a slight delay on the tray ETA. Which was communicated as early as possible and you were happy to wait for that to come in. Also, at the time of ordering (19 Apr 2023, 1:35 PM) a separate email was provided informing you the glass was to be delivered direct by Roman and a call would be made by them to book in the delivery at a time that suits you best. As that call was not received you reached out and, as soon as it was made apparent there was a delay with the manufacturer, we cancelled/refunded the glass on the order and you sourced a cheaper glass alternative. All of the above was communicated clearly and concisely over the phone and confirmed in each dispatch email. Rubberduck Bathrooms Team

Posted 3 years ago

“Ordered some shower panels after being let down by another retailer, and these came in two days.Awesome service as always,thanks.”

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Posted 3 years ago

“Needed some assistance via the phone before purchase and customer service was great. Delivery was quick and more reasonable than other suppliers. Would definitely buy from them again.”

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Posted 3 years ago

“The order, for one small item, was completed promptly.”

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Posted 3 years ago

Good morning Marylin, Thank you for the compliment on the speed of service. We can see you ordered a small bracket under £7 at 9pm and your item was dispatched the following day using a next day service. We care about our customers and we would love to know if there was anything more we could have done to improve that service rating! Rubberduck Bathrooms Team

Posted 3 years ago

“Love my new kitchen tap. Best if all, when I needed to speak to the Team. I got straight through to a 'real' person who was so helpful and gave great advice.”

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Posted 3 years ago

“Order was handled and delivered quickly. Apart from a slight delay in the delivery (a few hours) the overall service was excellent”

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Posted 3 years ago

“Good service and good quality boards disappointed with edge trims and lack off customer service regarding these items”

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Posted 3 years ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,894 reviews