Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,701 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient service and nicely packaged! Love the RAK Resort seat. The Croydex seat is less stylish but probably a good choice if you value the anti-bacterial properties. Jonathan Rice”

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Posted 1 year ago

“Thia is a mixed review. I like that the website has seemingly promoted youtube videos showing what you need to do, there are loads of them. Oredered a pack for 10 sheets of 6mm including the tape & clips but no adhesive. Delivery was not great, they are very heavy and the pack suffered damage on one corner, presumably by dragging on the ground. No protection on the corners apart from the slim cardboard casing.”

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Posted 1 year ago

“All items arrived on time and with no issues, very easy to use website.”

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Posted 1 year ago

“Very quick delivery. Well packaged. Good quality product, just what we wanted and looks great in our shower room. Hopefully worth paying more and guaranteed to last.”

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Posted 1 year ago

“Great price and quick delivery of a good quality tap”

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Posted 1 year ago

“Although I haven’t yet had the bathroom fitted due to delays with the installer, the products look to be of excellent quality and the prices reasonable. However, what really makes this company stand out is the helpfulness of the staff, who are all very enthusiastic, right from the lads on the trade desk, the lady in the warehouse and even the bloke who delivered the gear. I would highly recommend.”

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Posted 1 year ago

“Good price. Good service. Good product.”

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Posted 1 year ago

“We bought a gorgeous kitchen tap and we love it. The spray feature is wonderful and the taps versatile functionality is fantastic. We will recommend Rubberduck to anyone. Thank you for a fabulous good quality and easy to fit product. TEN stars from us x”

Rubberduck Bathrooms Ltd 5 star review on 29th July 2024

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Posted 1 year ago

“So disappointed in the after sales at Rubberduck ! The product is exactly what I was looking for but sadly I will never deal with comoany again . My delivery was mixed up on three separate occasions .Constantly blamed the courier comoany and didn't care at all that my products were delayed and three separate delivery dates messed up causing huge inconvenience. Bottom line ..Once they have your money they couldn't care less . I would have gladly placed all of my orders with them had they extended any kind of explanation or courtesy. Would not recommend.”

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Posted 1 year ago

Good morning Monica, We're very sorry to hear your delivery didn't go as planned. Looking at your order we can see that there was an issue with the DHL collection, which meant your order was incorrectly sent to another customer. Your order contained multiple items, with 1 item needing to be ordered in to us before we could dispatch a second time. Rather than wait for that item (or the other consignment to come back to us) we dispatched a new order ASAP with the final item to follow. I can assure you that we do care - To remedy the initial issue we paid for multiple fast tracked delivery services with our only intention being to get your items out to you ASAP. We can only apologise for the initial mix up with DHL and the confusion around your delivery. Rubberduck Bathrooms Team

Posted 1 year ago

“Great service with small hi up that was pleasantly resolved. Many thanks to Gary for all his help.”

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Posted 1 year ago

“Past and efficient service. Mat was correct size and reduced noise from pump.”

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Posted 1 year ago

“Exellent service with competitive prices.Would definitley us again if the need.”

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Posted 1 year ago

“products always comes on time and undamaged staff are always polite and helpful if you ever need to speak to them”

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Posted 1 year ago

“Was well informed about delivery and items arrived not damaged”

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Posted 1 year ago

“Great good fine okay”

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Posted 1 year ago

“The worst customer service I have ever experienced Absolutely fine till the point of taking ur money But after that absolutely horrific Cancelling orders left right and centre No return of phone calls Don’t part with ur money with this company”

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Posted 1 year ago

Good morning Mrs Patel, We're sorry you feel the service could be improved. We agree the initial communication regarding your order seemed to be fairly positive. Matters seemed to start to breakdown around the delivery aspect, which we tried to help with as much as possible. The delivery address provided caused some confusion, given the area oddly shared the same street names with a slight difference to each. To help we had multiple staff members tied up on hold with DHL looking for an update. This was deemed insufficient with multiple staff members being berated for simply trying to help. As it became apparent that we could not update you as frequently as you demanded, we took the difficult decision to cancel and refund your order. Rubberduck Bathrooms Team

Posted 1 year ago

“The swivel monobloc taps that I ordered are exquisite. The quality is equal to taps you'd find in a very high end hotel. These taps certainly make my basin look quite fancy. In fact, they might be a bit too upscale for the very basic basins in my house, although I love the aesthetic. They are a bit pricey but Rubberduck is one of the few places that carry swivel monobloc taps. The only issue with these taps is that we had to purchase connectors (which do not cost much at all) in order to match up the fittings that came with the taps, to the existing fittings underneath the basins. Overall, this is a beautiful and sleek looking tap, and the water comes out in a waterfall effect.”

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Posted 1 year ago

“Very impressed with the service received.”

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Posted 1 year ago

“Rubber Duck stocked exactly the towel rails I needed and one was on sale. They arrived promptly and were well packaged and correct.”

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Posted 1 year ago

“Would not use again. The toilet seat didn’t fit and company said I cannot return/ exchange as I open the parcel”

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Posted 1 year ago

Good morning James, You placed your order on the evening of the 1st, it was dispatched using a tracked next day service within a few hours of opening on the 2nd and delivered the next day as planned. As we kindly replied to your email, it's not a simple case of accepting your return in this case. There's a hygiene requirement for all toilet seats sold/returned, meaning any seat removed from the hygienic seal provided cannot be returned. The above detail is highlighted in bold on every toilet seat displayed on our website. You explained that you had tried to fit the toilet seat to an existing WC but found the spacing was different. As the seal had been removed (and attempted to fit on a used toilet) the seat was no longer fit for resale. We're sorry to see that you feel the service could be improved on. Rubberduck Bathrooms Team

Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,701 reviews