Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,701 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,701 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service and I love the bath, just as I hoped. Would use the company again. Would maybe have liked links to accessories which fitted the bath, such as overflow etc”

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Posted 1 year ago

“I was able to upgrade my bathroom refurb because they had just what I was looking for in their nearby warehouse and were able to let me inspect the goods before buying (for significantly less then anything I had seen locally). Well worth the 50 minute trip from Chester le Street.”

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Posted 1 year ago

“A tale of some good but quite a bit bad. We ordered a not inexpensive bathroom cabinet. When delivered the delivery company decided to leave the parcel outside on one of the wettest days of the year. I spoke to customer services who agree that we should install it to see if there was a problem. This we did. There was no physical damage but the LED lighting and heat pad did not work. Rubber Duck agreed to swap the unit out and although it took weeks and several polite reminders, we eventually got the replacement unit. Because we had installed the previous one we had the bracket from the original unit already on the wall. We therefore just hung the new unit onto the old hook. This was completed without having to either open the doors or take off the protective cover of the glass doors. The electrics worked and all seemed wonderful until you took the protective door covers off and opened the unit to find one of the doors smashed on the inside. There is a sticker on the glass doors saying if the door is damaged in any way, do not return the unit, call this number and they will send out another door. The number they give you is for the manufacturer and not the reseller so they would not deal with us. Why put that number on there then. We then emailed RubberDuck who did get our details and their order number to the manufacturer but they will not replace it. Because we had installed it, just hung it on the hooks, they said we were not entitled to a replacement door and the cost is £60 if we want to get a replacement door. The attitude of the manufacturer and then Rubber Duck (who in my opinion should be responsible) is, in my opinion, very poor indeed, I have had two units, neither of which either worked or were damaged yet I am expected to pay £60 to resolve the issue. It is good to see good reviews on their website, I am afraid my experience is very different and would encourage you to be wary before buying from them”

Helpful Report

Posted 1 year ago

Hi Steve, We're sorry to hear you've been left unhappy here. You placed your order at 7:52am, it was dispatched using a tracked next day service within 30 minutes at 8:24am and delivered the next day. We sent tracking info across, so you could keep an eye on things too. When you contacted us to say the item had been left outside, we showed empathy regarding the matter as any reasonable person would. The reality is however, that this should never have happened. Given the dispatch info and notification provided the day prior and again from DHL on the day of delivery. Despite the above, we fought your corner and the manufacturer agreed to send out a replacement unit. The week after the replacement arrived we were contacted regarding damage to an internal mirror - we requested images to send over to the manufacturer. The image provided showed the mirror attached to the wall, suggesting it had been installed. The manufacturer declined a free of charge replacement for that reason initially. After you explained you had only hung the unit on the bracket installed prior, again we fought your corner and managed to get them to send another replacement door. We appreciate the frustration with the situation and the manufacturer instruction but as a retailer, we feel we've done all we could to help remedy any problem here. Rubberduck Bathrooms Team

Posted 1 year ago

“Good quality for affordable price.”

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Posted 1 year ago

“I ordered a Blanco SONA 6 S 1.5 Bowl Inset Silgranit Kitchen Sink. Sadly it was broken into two pieces during transit. I emailed Rubberduck as soon as I'd opened the box and discovered it was broken. They were excellent and responded straight away and arranged a replacement sink to be delivered the next day. I'm very happy with the sink and wouldn't hesitate to make another purchase from Rubberduck Bathrooms.”

Rubberduck Bathrooms Ltd 5 star review on 13th July 2024

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Posted 1 year ago

“I received by Blanco SONA 6 S 1.5 Bowl Inset Silgranit Reversible Kitchen Sink, in Alumetallic colour. But sadly it was broken into two pieces during transit. I emailed Rubberduck as soon as I'd opened the box and discovered it was broken. They were excellent and responded straight away and arranged a replacement sink to be delivered the next day. I'm very happy with the sink and wouldn't hesitate to make another purchase from Rubberduck Bathrooms.”

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Posted 1 year ago

“All of the goods arrived in good order and as specified. It took slightly longer than expected for them to arrive which, I was told, was due to the manufacturer being out of stock if some items. In the end two deliveries were made.”

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Posted 1 year ago

“Very eficient and prompt sewrvice”

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Posted 1 year ago

“Just spoken to a lovely guy on the phone how helped me with my order as I was unsure if I was buying the correct items. Order placed - great customer service!”

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Posted 1 year ago

“Excellent company that will go the extra mile to help”

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Posted 1 year ago

“Great service exactly what I needed”

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Posted 1 year ago

“Customer service excellent and the items were securely packaged. Good quality products”

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Posted 1 year ago

“Excellent. Quick and efficient delivery and videos showing how to install.”

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Posted 1 year ago

“The person who I spoke to knew what I needed and was very helpful goods arrived the next day so quick.I cannot fault a ythingwith epr7bberduckbathroomsa very capable and knowledgeable company who are ready to help youat anytime.”

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Posted 1 year ago

“Product (multipanel) is brilliant. Price is good. Delivery was not so good. No contact details for either supplier or carrier, so needed Rubberduck to resolve the issue. They went "radio silent" on me, not responding to email or phone calls. Got resolved eventually, but carrier was not impressed.”

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Posted 1 year ago

“Efficient and fast delivery. Thank you.”

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Posted 1 year ago

“Highly recommended and would order again”

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Posted 1 year ago

“Products were good. But delivery was bad, multiple delivery’s. Rang to ask why products weren’t all on the first delivery, didn’t get rung back with a reason or info on when the next delivery was due. Second delivery still didn’t have all products, so I rang up and found out the missing items were damaged. I’m fine with replacements having already been ordered, but I wasn’t kept in the loop”

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Posted 1 year ago

“Good product , quick delivery”

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Posted 1 year ago

“I bought the abacus elements board kits. Great easy to use product at competetive prices. Excellent communication, I had phoned with some technical questions which were answered.”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,701 reviews