Rubberduck Bathrooms Ltd Reviews

Name: Rubberduck Bathrooms Ltd
Address: 148 High Street, Redcar, Redcar and Cleveland
Rating: 4.64

4.6 Rating 13,603 Reviews

92 %

of reviewers recommend Rubberduck Bathrooms Ltd

4.6

Based on 13,603 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Rubberduck Bathrooms Ltd:

Transform your bathroom into a luxury contemporary or traditional bathroom. At Rubberduck Bathrooms we have a huge range of bathroom suites, bathroom wall panelling, ceiling cladding, taps, brassware, showers, shower enclosures, shower trays, wetroom kits, shower screens, lighting, flooring and bathroom accessories from leading bathrooms manufactures including Roman Showers, BushBoard, MultiPanel, Carron Baths, Abacus Wetrooms and many more.

Visit Website

Phone:

01642 913727

Email:

contact@rubberduckbathrooms.co.uk

Location:

148 High Street,
Redcar
Redcar and Cleveland
TS10 3DH

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Rubberduck Bathrooms Ltd 5 star review on 18th January 2026

396

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and excellent quality product”

Helpful Report

Posted 1 year ago

“Service was very quick and I’m very happy with the product. I’m still on the hunt though for a waste & overflow to match …would like to have had the opportunity to buy at the same time.”

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Posted 1 year ago

“Unfortunately shower tray was damaged and only discovered when unpacked and fitting , customer services no help”

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Posted 1 year ago

“Customer service was amazing, couriers damaged my order 3 times and each time a replacement was dispatched as soon as I contacted them. I will certainly use Rubberduck again.”

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Posted 1 year ago

“I have ordered shower tray, glass, toilet and all the small bits for my full bathroom renovation. The tray arrived within 2 days and looks great, everything from there has been downhill. The wetroom glass shuttered during delivery, which can happen but was I not informed for a whole week? Despite calling daily to get an update.... Now I have to pay builders 500£ to come in for a day next week to install the delayed items. So far delayed by 2 weeks and I still havent got a date for delivery. AVOID as prices are relatively high but the service is terrible.”

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Posted 1 year ago

“Had to call the company for an update on my delivery however, the advice given was accurate and I received the item all in good order. The quality is very good. My builder was very impressed with the product.”

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Posted 1 year ago

“Very good quick service, from ordering through to delivery. Well packaged tub of tanking membrane and, sealing tape.”

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Posted 1 year ago

“The items we ordered were in stock at a very good price. Delivered promptly and on time in perfect condition.”

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Posted 1 year ago

“Very good company to deal with and extremely helpful.”

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Posted 1 year ago

“Good product and time will tell if it’s ideal for the job. Easy to use and delivery was quick!!”

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Posted 1 year ago

“Order placed and processed straight away delivery received within a couple of days. Communications excellent throughout. Would strongly recommend.”

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Posted 1 year ago

“Excellent customer service. Had a slight issue with purchase which I reported via e mail. Even though the problem was fixed, company still sent out a replacement part within 24 hours. I now have a spare for future use.”

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Posted 1 year ago

“I bought some rubber matting to stop vibration/noise. Supposed to be 20x30. Whoever cut this needs to be shown how to do it properly. The two lengths are 30.5 and 30. The two widths are 19.5 and 18.5. Luckily it will still work for what i want but it’s not up to any kind of standard. I did message them about this and had no reply in 2 weeks.”

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Posted 1 year ago

“good products but slow refunds. Hpoe that helps”

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Posted 1 year ago

“The order processing was good”

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Posted 1 year ago

“Package damaged in transit but was soon exchanged by a extremely helpful customer service advisor and received replacement by post the following day.brilliant service”

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Posted 1 year ago

“Where to start… I am so disappointed and annoyed. I have had the phone put down on me and told it’s not his (Gary) problem that the order he checked was in stock before I placed the order isn’t actually in stock. After phoning numerous times and only getting through at 4:30 it doesn’t leave me much time before Tuesday to find an alternative. When I asked for a refund and said I would look elsewhere, I was told good luck. Honestly the cockiness is unreal, not what you normally get from a professional especially when you are spending lots of money. I hope the owners get to see these reviews and I wish I had read these reviews before placing my order. So much more I would like to say but this is not going to help me get my shower for Tuesday. I do wonder how these companies survive. If this was my business I would not be happy reading these reviews. I am due an apology after what I was told on the phone on Tuesday and then blatantly denying the calls. Please listen to your calls.”

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Posted 1 year ago

“I ordered I new sink unit at a very competetive price, It was delivered promptly as stated. I am extremely impressed with the value for money and the level of customer service.”

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Posted 1 year ago

“I was very pleased with the help and clarifications I received when I called the help-line to ensure I was buying the right things for my DIY project. Thank you.”

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Posted 1 year ago

“Arrived when said, no problem with assembling & looks good.”

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Posted 1 year ago

Rubberduck Bathrooms Ltd is rated 4.6 based on 13,603 reviews