Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,598 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,598 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 30th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed that my order was cancelled and the item I added on to get free delivery was the only item I recieved. I cant return this as we are still shielding as extremely vulnerable.”

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Posted 4 years ago

“Fast delivery which was great! however applied the weed killer on the day it arrived on to the weeds.. Day 03 still no dead weed???”

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Posted 4 years ago

“Wrong description of item no two heat settings as per yourself write up”

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Posted 4 years ago

“Good quick delivery, but lense was broken on indicator panel of trailer board, did send an email, but fortunately we had spare one from old board”

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Posted 4 years ago

“Product arrived in excellent condition but the postage was quite expensive. For the price of the postage I would expect the product to arrive next day or the day after but it took several days.”

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Posted 4 years ago

“Still haven't received my goods”

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Posted 5 years ago

Good morning, Thank you for your review. We can see this has been delivered on the 23rd April at 12.21. Kind regards Roys

Posted 4 years ago

“Cheap little watering can, handy size, good value, but the rose does not fit very well.”

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Posted 5 years ago

“I am not sure if it was due to Roy's packaging or couriers transportation but two plastic containers within the box were smashed which meant I had to transfer contents to other containers on receipt of package”

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Posted 5 years ago

“I haven’t received my items yet or had notification, except from Roy’s ,to tell me when I’m parcel is arriving. It’s not Roys that’s a problem it’s the delivery company”

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Posted 5 years ago

“I purchased four items online. A day or so later I was emailed to say that one of the item was not available and a refund was issued. When the parcel arrived there was a further missing item. I had to email twice before this was acknowledged and a refund issued for the second missing item.”

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Posted 5 years ago

“Ordered a kettle and toaster which they put the wrong address on so the parcel went missing. However, contacted Roy’s and they rectified the problem, contacted the courier and the problem was solved.”

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Posted 5 years ago

“Ordered item as it was best price. However their stock taking was not the best as they emailed a few days later to say it was out of stock. They did refund very quickly but was a waste of my time.”

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Posted 5 years ago

“Item was well priced... Delivery was shocking.. purchased on Sunday was eventually delivered 5.55pm on Wednesday. Although I know this was down to TNT, it's still not good enough... My daughter missed out on her pool party with her friends due to the lateness of the delivery...”

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Posted 5 years ago

“The delivery time was great literally the next day The pump for the pool is not so great and the ladder seems a bit unsturdy”

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Posted 5 years ago

“The actual toy was fine however the packaging was damaged but to late to return. Fortunately it was for my grandson .”

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Posted 6 years ago

Good Afternoon Thank you for your email and we are sorry that you were not happy with the condition of the item - all of our products can be returned for a full refund, or in many cases replaced if there are damages involved. However, we have not had any contact from you since the order was delivered, until this negative review - if you had contacted us we could have resolved the issue for you. Kind Regards Roys Customer Service Team.

Posted 6 years ago

“Didn't make me happy”

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Posted 6 years ago

“Ordered online and 1st part of delivery excellent. 2nd part took 3 days due to problems with the carriers, UK MAIL, who failed to deliver twice. When the delivery was completed the packaging had been damaged. Roys did their best but carriers let them down.”

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Posted 7 years ago

“Product was available and immediately shipped, receiving within a few days of purchase. Website was not so robust, suggesting other similar products available, but unable to navigate to find them on the site.”

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Posted 7 years ago

“Quick delivery but expensive. A small item packaged up in a large box seems a waste of money.”

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Posted 8 years ago

Good Afternoon We are sorry you are not happy with the delivery of your parcel, and box used. We only offer one delivery, which is a next day service - this is why we do charge this postage fee - this covers the cost of this service, the packaging cost is free to you, but borne by us. Additionally sometimes we use a larger box to ensure that your parcel is delivered safely, this allows for more protective cushioning in the box - after all we would prefer you to receive the item you have paid for safely, rather than delivered damaged in transit. Again we are sorry you are not completely satisfied on this occasion, but hope you can appreciate the reason why we charge the postage we do. Thankyou for your order. Kind Regards Roys Website Team

Posted 8 years ago

“There was a little confusion as to where the parcel was left. I originally was going to go with leave in the shed but I would need to print off something and leave it in the shed as authorisation. Considering this was 11pm I decided not to do that. I went with leave with a neighbour instead. However when parcel was delivered no note was put through the door as to where it was put. I saw an email saying parcel with a neighbour but not which neighbour. So I waited. I had to ring customer services, the item had been left in the shed. There would be no confusion had the delivery guy just posted a note stating where he left it.”

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Posted 8 years ago

Good Afternoon We are really sorry to hear that our delivery company's performance let you down - we strive to ensure that all of our orders are delivered first time, and to the correct location. We are so pleased your received your parcel in the end, and will pass on your concern to our carrier so they can improve for the future. Again we apologies for the inconvenience this caused, but hope we will see you again soon at roys.co,uk. Kind Regards Roys Website Team

Posted 8 years ago

Roys of Wroxham is rated 4.9 based on 5,598 reviews