Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 6,151 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,151 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online and 1st part of delivery excellent. 2nd part took 3 days due to problems with the carriers, UK MAIL, who failed to deliver twice. When the delivery was completed the packaging had been damaged. Roys did their best but carriers let them down.”

Helpful Report

Posted 8 years ago

“Product was available and immediately shipped, receiving within a few days of purchase. Website was not so robust, suggesting other similar products available, but unable to navigate to find them on the site.”

Helpful Report

Posted 8 years ago

“Quick delivery but expensive. A small item packaged up in a large box seems a waste of money.”

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Posted 9 years ago

Good Afternoon We are sorry you are not happy with the delivery of your parcel, and box used. We only offer one delivery, which is a next day service - this is why we do charge this postage fee - this covers the cost of this service, the packaging cost is free to you, but borne by us. Additionally sometimes we use a larger box to ensure that your parcel is delivered safely, this allows for more protective cushioning in the box - after all we would prefer you to receive the item you have paid for safely, rather than delivered damaged in transit. Again we are sorry you are not completely satisfied on this occasion, but hope you can appreciate the reason why we charge the postage we do. Thankyou for your order. Kind Regards Roys Website Team

Posted 9 years ago

“There was a little confusion as to where the parcel was left. I originally was going to go with leave in the shed but I would need to print off something and leave it in the shed as authorisation. Considering this was 11pm I decided not to do that. I went with leave with a neighbour instead. However when parcel was delivered no note was put through the door as to where it was put. I saw an email saying parcel with a neighbour but not which neighbour. So I waited. I had to ring customer services, the item had been left in the shed. There would be no confusion had the delivery guy just posted a note stating where he left it.”

Helpful Report

Posted 9 years ago

Good Afternoon We are really sorry to hear that our delivery company's performance let you down - we strive to ensure that all of our orders are delivered first time, and to the correct location. We are so pleased your received your parcel in the end, and will pass on your concern to our carrier so they can improve for the future. Again we apologies for the inconvenience this caused, but hope we will see you again soon at roys.co,uk. Kind Regards Roys Website Team

Posted 9 years ago

“We ordered a microwave the first one was damaged the 2nd one was the wrong one so was the 3rd, finally got it right with 4th. Even though there was a lot of messing around they were very responsive and gave us a discount due to aggro caused.”

Helpful Report

Posted 9 years ago

Roys of Wroxham is rated 4.9 based on 6,151 reviews