Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 6,157 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 6,157 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Slow delivery with no communication”

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Posted 4 years ago

“Arrived broken”

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Posted 4 years ago

Hello, Thank you for leaving a review. I am very sorry your order arrived broken. If you could email us at enquiries@roys.co.uk with a picture of the broken product and your order number we can hopefully get this resolved for you. Kind regards, Roys.co.uk

Posted 4 years ago

“I ordered online to collect from North walsham, had an email to say order was ready, i stood at loading place 4 over half hour and after ringing 4 times for attention I had to go in the shop to get my soil, I thought it was going to be easier to order online but ended up wasting time. I was told no one is in warehouse anymore so why is there a bell to ring for attention? In the end it would have been quicker and easier just to go into shop. I was nit impressed at all.”

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Posted 4 years ago

“I ordered an item over the holiday period "click & collect" after the holiday my car would not start and I couldn't get it fixed until after the 7 day "hold order conditions". I emailed to cancel my order and asked for confirmation of the cancellation and my refund. NO email confirming my cancellation and refund. VERY POOR customer service. I even tried ringing but recorded message said "Customer Service are working from home" then was immediately cut off. Rang store and was told "I'll try and put you though" then got a recorded message saying "Goodbye" and was cut off again. VERY POOR customer service. I still do not know if my order was cancelled and I have been refunded my money.”

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Posted 4 years ago

“I found the online ordering service very poor.....and when someone went in to pick up my order there was confusion in the North Walsham store. I would not choose to order online again. I appreciate the help of Thom at Wroxham and Shannon in North Walsham who helped sort the order problems,”

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Posted 4 years ago

“The store had no real system for on-line orders.I had my order number but the store doesn’t use the order numbers,They ask you what product you ordered and try and find it.They found my Lego but couldn’t find my name on the computer.Waited nearly 30 minutes for the deputy manager to come and sort this out .She didn’t speak to me ,In fact she ignored me ,the shop floor worker was left to apologise to me she was very nice but a bit simple like must of the staff in that store”

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Posted 4 years ago

“Not received my order yet so cannot comment on product. Can comment on delivery as I ordered it at 9:50am 7 days ago and I have still not received it. On my order it states delivery will be two working days if it’s ordered before 11am. So I ordered it last Wednesday so should of had it on Friday. Still not had it and it is now Wednesday. But I received this request for feedback??”

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Posted 4 years ago

“Terrible”

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Posted 5 years ago

“Have an issue with the delivery of my online order and have now stopped replying to emails and the phone team aren't available due to working from home. Not happy and won't be ordering again online”

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Posted 5 years ago

“Slow delivery”

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Posted 5 years ago

“The cardboard packaging on the pans I received was ripped/broken and was sellotaped back together so when I opened the box it looked like I had purchased second hand goods. which they probably were, sent back by someone else. you wouldn't buy items like that from a shop. very disappointed to say the least”

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Posted 5 years ago

“Came 2 weeks late when paid for express delivery (was told would arrive before Christmas). Item arrived completely bashed and ripped open.”

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Posted 5 years ago

“I’m still waiting for it”

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Posted 5 years ago

“APPALING customer service. Goods not received & despite numerous emails ... not one response. I will be taking further action to recover the £40 I am now out of pocket. Shame on you Roys”

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Posted 5 years ago

Good afternoon, Thank you for your review. As previously said in emails to you, DHL have not had any scans of your parcel since the 16th. We had opened a case regarding your parcel and yet still to hear their response. As requested we have refunded your order in the meantime and asked DHL to return the parcel to us if found. Kind regards, Roys Customer Service Team

Posted 5 years ago

“Parcel delivered late after 4 emails stating times 1 day no correspondence at all I ordered & paid for 2 items & only to be told only.one available Very poor service”

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Posted 5 years ago

Good morning, Thank you for posting your recent review. We are sorry to hear of your disappointment however, this was due to an internal stock error on our system. We unfortunately did not have the 2 in stock you ordered which is why you received a refund for the other. In relation to your late delivery please accept our sincere apologies on DHL’s behalf and we will pass your comments onto them. Again we apologise for the inconvenience caused. Kind regards, Roys Customer Service Team

Posted 5 years ago

“Very third rate”

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Posted 5 years ago

Good afternoon, Thank you for posting your recent review. We are sorry to hear of this. It seems you placed two orders for the same item. Please see below the order numbers and times the orders were placed. 1. 000028491 - 23 Aug 2020, 08:58:12 2. 000028698 - 26 Aug 2020, 11:23:28 We will of course accept your return and refund this once we receive it back. Kind regards, Roys Customer Service Team

Posted 5 years ago

“I repeatedly contacted customer services to find out when the delivery would be, as the tracking code did not work. I was unable to narrow down the window of delivery to smaller than 7 days! In the end, it turned up by surprise quicker than expected, and as a result was left unattended in a open corridor of my building for a couple of days. This is what I wanted to avoid, hence my approaches to customer service.”

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Posted 5 years ago

“Hi! 1) I purchased this radio because the reviews said great reception, I could get 4/5 DAB channels before, still the same! I could get decent FM broadcasts but now there’s to much interference even if I hold the aerial. 2) thorough the night when I try switching from iPod to FM the buttons are too complicated and now the on/off button goes into search mode! 3) the iPhone docking station is not made for iPhones, a) it’s hard to insert iPhone and it’s going to damage it very soon as I have to force it in. B) when docked I’m only able to access the top of the iPhone on/off button! I’ve persevered with this radio as you were good enough to replace it before when the buttons didn’t work correctly but I think this one is going same way, I’m not happy at all with the reviews as when I look in google at reviews they are completely opposite to yours for this radio which makes me think they are doctored! Can I please return this radio and get my money back, I don’t think a third radio would be any different? Gordon Burgess”

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Posted 6 years ago

Good morning, Thank you for your review. We are sorry to hear you are experiencing issues with your replacement radio. We will of course be happy to rectify this further. We will email you directly to get this sorted. Kind regards, Roys Customer Service Team

Posted 6 years ago

“Both saute pans were damaged, one very badly so. Since they had no original packaging, it is clear these were previous returns. Roys asked for photos then agreed to swap these out. Next day was told all the replacements for one of the pans were damaged, so they would swap out one and refund the other but they would be collected at different times. Since I only had one set of packaging, I requested that they collect both together and refund my money. I am still awaiting collection. Knowingly sending out faulty goods is a disgrace and they have no empathy with the customer. I will never deal with Roys again. I just hope I get my money back!”

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Posted 6 years ago

Good morning. Thank you for your review. We are very sorry about this however we have now arranged the collection of these for Monday 27th July. We will of course refund you in full once we have received these back. Kind regards, Roys Website Team

Posted 6 years ago

“Pole broke immediately after erecting. Pretty poor really. Will call customer care.”

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Posted 6 years ago

Roys of Wroxham is rated 4.9 based on 6,157 reviews