Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,655 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,655 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On arrive the goods were incomplete, I tried to telephone the help line & each time I got through I was cut off. In desperation I telephoned the manufacturers, where a very helpful customer services young lady went out of her way to post the missing parts which arrived very promptly. Nil points for Roys 8 out of 10 for T & G the manufacturers (they got it wrong but sorted it out well). I would not use Roys online again.”

Helpful Report

Posted 7 years ago

Good Morning, We apologise for this experience you have had. Unfortunately we have recently been experiencing problems with our phones so that is more than likely the reason you were unable to get through to us. We do alternatively have an email address; enquires@roys.co.uk which you can contact us on if you ever have any other problems in the future. Apologies again. Kind regards, Roys Customer Service Team

Posted 7 years ago

“Your site said order before midnight on the day of my order to ensure delivery before Christmas. That is specifically why I ordered from your company. My order was not delivered until the Wednesday AFTER Christmas. To compound matters further the courier said it had been in their depot since the Saturday before Christmas but they were not allowed to deliver it??? I don't know who is really to blame here but as my order was with your company the ultimate responsibility for it being delivered on time as promised on your website must be yours.”

Helpful Report

Posted 7 years ago

Thank you for your review. It seems there has been some confusion here, our website stated orders placed before 12pm on the 21st would be delivered before Christmas, by which we meant midday, not midnight. Your order was placed at 8:16pm and so would not have been processed until the next day. Our courier collects items from us in the afternoon, and takes them to a processing depot that evening, they are then delivered on the next working day (Mon-Fri) which is why the courier would have had the item in their depot on the Saturday but it was not delivered until the Wednesday. The estimated delivery date for orders placed after 12pm (noon) on the 21st was Thursday the 28th so by having your item delivered on the 27th it was actually earlier than we would have expected. We accept that the wording of 12pm may be confusing and different people will interpret this as either midnight or midday and apologise for any convenience caused. We understand how important it is to our customers that items arrive before Christmas and so we changed our normal cut-off time from orders from 1pm to 12pm to allow extra time for processing and packing, we did not expect this to be interpreted as midnight. Kind regards, Roys Website Team

Posted 7 years ago

“Never received it!”

Helpful Report

Posted 8 years ago

Good Morning Regarding your order placed with us, due to the driver not being able to access the building the driver has been unable to deliver your parcel, additionally as it has been rearranged so many times, they have now issued a new consignment number – this will be attempted on Monday 24th April for you, with a text delivery window coming to you on the day. We have only just been notified of this late delivery, but of course would have helped sooner if you had contacted us directly. Kind Regards Roys Web Team

Posted 8 years ago

“The bad news was that they sent the wrong item. The worse news was they didn't have the correct item in stock and my option of buying the correct item elsewhere and my option of buying the correct item elsewhere had disappeared! The Vaguely good News was that they sent a refund quickly and were very pleasant and apologetic on the phone.”

Helpful Report

Posted 8 years ago

Good Afternoon Thankyou for your review, and we are sorry you felt you had such a bad experience - our apologies that the product was incorrect when delivered. As stated we did try to promptly rectify the situation, however due to the incorrect stock levels, we could only refund you promptly for this. We apologise once more for the inconvenience on this occasion, and have since removed the product from our website so it does not happen again. Regards Roys Website Team

Posted 8 years ago

“The bread machine has yet to make a successful loaf of bread.”

Helpful Report

Posted 8 years ago

Good Afternoon We are terribly sorry to hear that you haven't had a great experience with your bread maker - all of our products are sold new, so please let us know if you believe there to be a fault, and we will be happy to assist you. We really hope that your buying experience from us in terms of our customer service was good, and would love to hear from you. Many Thanks Roys Website Team

Posted 8 years ago

Roys of Wroxham is rated 4.9 based on 5,655 reviews