Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,830 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,830 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 15th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

Helpful Report

Posted 10 months ago

“Online purchase of a Radley handbag on 30 Dec. The sale price was considerably lower than other retailers and I am delighted with the handbag, and ordering process. The delivery company DX gave me an initial delivery date of 2 Jan. It didn't arrive on that day but the tracking showed that they were experiencing some delays. Not a problem for me at this busy time of the year. The second delivery date I was given was 6 Jan, and the bag arrived at the time stated.”

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Posted 10 months ago

“Packed well arrived within a few days of ordering.”

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Posted 10 months ago

“Excellent service from Roy’s of Wrexham. Kept up to date with delivery and purchase arrived in perfect condition.”

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Posted 10 months ago

“Excellent”

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Posted 10 months ago

“Cardigan was at a lower cost here than anywhere else I could find and not available on other sites - arrived quickly and am very pleased with purchase.”

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Posted 10 months ago

“I was really pleased with my purchase of a Barbour jumper from Roy’s. The item arrived very quickly with great comms from both Roy’s and DX who delivered it. This is the first time I’ve heard of Roy’s but I will definitely check them out in the future if I am looking for quality items. Their use of DX as a courier sets them apart as in my experience they are one of the most reliable delivery companies. Can recommend.”

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Posted 10 months ago

“Great service, I ordered a blanket and it was beautiful and just as described on the website. Speedy delivery too 😊”

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Posted 10 months ago

“Great website, easy to navigate with large variety of items to choose from. Item I purchased was perfect, a great price and delivered quickly.”

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Posted 10 months ago

“Return of a puffer coat that was too small. Larger size was sold out No fault in the service and returns process”

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Posted 10 months ago

“Excellent service and quick”

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Posted 10 months ago

“Excellent website and easy ordering. Great products”

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Posted 10 months ago

“Good company”

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Posted 11 months ago

“Speedy service and a great product. Thank you.”

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Posted 11 months ago

“Roys packaged my coat very well, and delivery was quick.”

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Posted 11 months ago

“Great service. Order was delivered promptly.”

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Posted 11 months ago

“Just a short note to respond to the handling of a recent issue reference an incorrect item being delivered. Firstly I always do appreciate that companies dealing with shipping goods will have difficulties at some time. My view has always been it is how they handle the issue that is the differentiator. I am very happy to say Roy’s were excellent. Very impressed with a lovely lady named Jo who handled my call and provided a first class experience in handling an issue for a customer. It is always pleasing to come across someone who is customer focussed and understands the issue speedily and clearly. This was a good experience even if I did not get my product. Happy to recommend and shop at Roy’s again.”

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Posted 11 months ago

“Web site easy to use. First class service. Very quick delivery very.”

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Posted 11 months ago

“Excellent service, quick delivery”

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Posted 11 months ago

“Excellent communication and service. Have not opened the box as it is a Christmas present for my grandson.”

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Posted 11 months ago

Roys of Wroxham is rated 4.9 based on 5,830 reviews