Roys of Wroxham Reviews

Name: Roys of Wroxham
Address: Roys of Wroxham NorwichNorfolk, NORWICH
Rating: 4.86

4.9 Rating 5,679 Reviews

97 %

of reviewers recommend Roys of Wroxham

4.9

Based on 5,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Visit Website

Phone:

01603 782131

Email:

enquiries@roys.co.uk

Location:

Roys of Wroxham NorwichNorfolk
NORWICH
NR12 8DB

Roys of Wroxham 5 star review on 14th July 2025

Anonymous

Anonymous // 01/01/2019

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“The trainers arrived very quickly. They were a very good price and no charge for postage.”

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Posted 1 year ago

“Unfortunately had to return an item. Very polite customer service and very quick refund. Thank you”

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Posted 1 year ago

“First time using Roys. Product was in stock at a very competitive price. I ordered @ 2pm Tuesday for home delivery, item arrived next day at 10.35am. Amazing service.....well done Roys!”

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Posted 1 year ago

“Great toy, competitive price and fast delivery.”

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Posted 1 year ago

“Great communication and service.”

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Posted 1 year ago

“Very easy to order came quickly”

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Posted 1 year ago

“Very impressed with delivery and the flowers are lovely”

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Posted 1 year ago

“Excellent service, great choice of products, highly recommended”

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Posted 1 year ago

“Ordered a Pandy paw's toy on line, was ready to collect very quickly, no hassle at collection, plus bonus was it was cheaper than Argos. Roy's will certainly be the first place to look, from now on.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Great service my boots arrived the next day as promised I would highly recommend this service.”

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Posted 1 year ago

“I ordered a petrol strimmer it was an extremely good price for the exact strimmer I wanted so was pleased. I’ve shopped in Roy’s a few times while on holiday so I knew it was a name I could trust however after about 3 days I never heard anything about my order so confused I emailed only to be told that my order had been over looked and this wasn’t the service that should be expected disappointing is the word I would use to sum up my service. I have now received my strimmer it was well wrapped and I’m very happy with it however slightly disappointed with the service.”

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Posted 1 year ago

“Quick delivery and fantastic quality products”

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Posted 1 year ago

“I always enjoy shopping at Roys, normally 5 star. This time ordered some items on line for colletion. Sadly the pick up experience was disapointing, having been sent from the front till in the main store to the customer service piont ( I was unaware) next to the food hall, only then to be sent to the rear till back in the main store. It was quite apparent that the assistant here was unaware of what a bin location on the system was. Guess the only benifit to me was the exercise too and fro across the road but wasted time waiting in 3 queues. More accurate pick up detail (where the item actually is in store) on the conformation email would be helpful.”

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Posted 1 year ago

Good morning, Thank you for taking time to write a review. I can see from your order it was a click and collect to be collected from the Department store. I am very sorry that the first person you spoke to told you to go across to the food hall. I will pass your comments on to the store manager to ensure staff are reminded about the click and collect process. We will also take your comments on about more accurate collection details on the ready to collect email to make this clearer to customers. Thank you for your feedback, we appreciate it very much.

Posted 1 year ago

“Excellent prompt service and delivery, first class”

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Posted 1 year ago

“Great price and Excellent delivery”

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Posted 1 year ago

“Very quick delivery and great price.”

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Posted 1 year ago

“Good company to deal with.”

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Posted 1 year ago

“Only used it a few times so far but very pleased and found it easy.”

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Posted 1 year ago

“Quick delivery time and an excellent price for a quality item 👌”

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Posted 1 year ago

Roys of Wroxham is rated 4.9 based on 5,679 reviews