Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,136 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,136 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email

About Ross Handling Ltd:

At Ross Handling, our priority is helping you find the perfect solutions for your material handling needs. Whether you're searching for the ideal castors, wheels, or any other product in our extensive range, our team is here to assist you every step of the way. We believe in making your shopping experience as seamless as possible, with expert advice just a click and phone call away. Let us help you get the job done efficiently and effectively!

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed an order on 27th September it is now 10th October and I have not received the items”

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Posted 3 years ago

Thank you so much for your feedback Mal. I am sorry to hear that it has been over two weeks since you placed the order, but have not yet received it. That falls below our usual high standards of delivery and I apologize for the inconvenience this has caused. We are investigating this issue with our despatch team and you will receive your goods asap. Thank you again for taking the time to let us know about your experience.

Posted 3 years ago

“It was very easy to order a new pair of wheels for my 50-year-old plus sack truck. The parts arrived very quickly and the price was also very competitive. Thank you Ross handling for resolving the issue of my broken wheels. I would absolutely recommend this company.”

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Posted 3 years ago

Thank you, Karen, for your positive feedback about Ross Handling Ltd! We appreciate your kind words and are delighted to hear that our customer service helped you resolve your issue! We are thankful for your 5-star rating and we look forward to serving you again in the future.

Posted 3 years ago

“I found the whole experience from. Phoning up. My order explained to me. The ordering of the items,payment. To the delivery and the items in it what was ordered. Not damaged. I found it all very easy to deal with and wouldn't hesitate using RH again”

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Posted 3 years ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We are so pleased to hear that you found the whole experience a breeze. We are delighted that you would not hesitate to use us again and we look forward to being of service to you in the near future.

Posted 3 years ago

“I didn't find the wheelbarrow wheel sizing information very intuitive but the short video helped a lot. Order processing and delivery was very straight forward and all on time.”

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Posted 3 years ago

Thank you for your 4 star rating, Simon! We appreciate the feedback and are glad to hear that the order processing and delivery was straightforward and on time. We apologize that the wheelbarrow wheel sizing information wasn't intuitive enough, but we are glad that the video helped. Thank you for your business!

Posted 3 years ago

“Brilliant company, from ordering to delivery a few days later. will use again. many thanks”

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Posted 3 years ago

Thank you so much for your 5-star rating and kind words about Ross Handling Ltd., Steve! We really appreciate it. We are so glad that you had a great experience from ordering to delivery and that you will be using us again. Thank you again for your support!

Posted 3 years ago

“Arrived on time. Look great on foot stool.”

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Posted 3 years ago

Thank you so much for your 5 star rating of Ross Handling Ltd! We are thrilled to hear that our product arrived on time and looks great on the footstool. Your satisfaction is very important to us, and we appreciate you taking the time to let us know.

Posted 3 years ago

“Responded really quick after plassing order.”

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Posted 3 years ago

Thank you so much for the 5 star rating of Ross Handling Ltd., Glenn! We're so pleased to hear you got a fast response to your order! We are very grateful for your loyalty to us as a customer.

Posted 3 years ago

“Item arrived quickly, suitably packaged and the item was as described”

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Posted 3 years ago

Thank you so much, David, for your 5 star rating of Ross Handling Ltd. We are so glad that the item arrived quickly, was suitably packaged and exactly as described. It means so much to us that you shared your experience with us.

Posted 3 years ago

“You can't get better service than this so helpful on the phone and very prompt getting my order to me will definitely use again could not ask for any better.”

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Posted 3 years ago

Thank you so much for the amazing 5 star rating! We are delighted to receive such a high rating for our service. We really appreciate your kind words about our helpfulness on the phone and prompt delivery of your order. We look forward to serving you again soon!

Posted 3 years ago

“After speaking to them i found them very helpfull in answering all my questions and there service was excellant.”

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Posted 3 years ago

Thanks Derek for the 5 star rating! I really appreciate it. After speaking to them I found them very helpful in answering all my questions and their service was excellent. I'm glad that my experience with Ross Handling Ltd was a positive one.

Posted 3 years ago

“Great service and the quality was excellent. Will use again”

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Posted 3 years ago

Thank you Colin for your fantastic 5-star rating and kind words! It's always great to hear that our customers are pleased with the quality of our service and the products we provide. We really appreciate you taking the time to share your experience and we look forward to seeing you again soon!

Posted 3 years ago

“good seller arrived on time no problems would use again.”

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Posted 3 years ago

Thank you so much for your 5-star rating of Ross Handling Ltd! We appreciate your kind words: "good seller, arrived on time, no problems – would use again." We're so glad you had a positive experience and we look forward to working with you again in the future.

Posted 3 years ago

“All good thanks”

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Posted 3 years ago

Thanks so much for your 5-star rating of Ross Handling Ltd, Dave! We really appreciate your feedback and we're glad to hear that everything is good for you :)

Posted 3 years ago

“Arrived on time, well wrapped, and performed as advertised.”

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Posted 3 years ago

Thank you so much for the 5 star rating, Francis! We really appreciate your positive feedback. We are so pleased to hear that your purchase arrived on time and that it performed as advertised.

Posted 3 years ago

“Puncture resistant tyre for ride on mower arrived miss-shaped. No way a diy-er would be able to fit this, even with tension straps. Had to use an inner tube to force it onto the rim - £6 wasted. Not happy, as packer would have known about it - no way did it get linked in uk transit.”

Helpful Report

Posted 3 years ago

Thank you so much for your feedback and taking the time to let me know about your experience. I am so sorry to hear that the tyre arrived misshapen. Please feel free to get in touch with our customer service team and we will happily get this resolved for you. 0116 2764987

Posted 3 years ago

“Very pleased with this company amazing of items in stock I was happy to find the item to fix my gazebo legs fantastic delivery. Thanks guys”

Ross Handling Ltd 5 star review on 2nd October 2023

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Posted 3 years ago

Thank you so much Barrie for the awesome 5 star rating for Ross Handling Ltd. We are humbly grateful for your kind words. We really appreciate the good feedback and look forward to serving you again soon. Thanks again guys!

Posted 3 years ago

“Well you did ask for a review, it's not happy reading Your Order #1000189836 Placed on 23 Aug 2023, 19:49:37 for Pneumatic Trolley Wheels 280mm with Ball Journal Bearings SKU: PWP-280-4-25-76/D Qty 2 The delivery note was correct except there were two 20mm bore wheels delivered. I rang customer services and they agreed to send replacements. I asked several times whether the incorrect ones should be sent back and was told it costs too much to return goods. Next delivery was on 1st September, except it was only one wheel, correct size this time. Customer services said it was too late to ship another one that day as the shipping department had gone home. Next delivery was on 6th September, one wheel but it was a 20mm bore again, delivery paperwork was correct for a 25mm bore wheel. I rang customer services who assured me the correct wheel would be with me next day. I was asked to send all three 20mm wheels back, so I packaged them up and the driver would have the returns paperwork. The driver didn't have the returns paperwork but took the box anyway. Next delivery was on 7th September with the correct 25mm bore wheel. These dates may be one or two days either way.”

Helpful Report

Posted 3 years ago

Thank you very much, Kevin, for taking the time to provide your review of the services we provided for your order #1000189836. We are sorry for the trouble this caused you. We appreciate you bringing the matter to our attention as it helps us ensure future orders are fulfilled correctly.

Posted 3 years ago

“Quick and efficient service Good quality product and well priced”

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Posted 3 years ago

Thank you so much Robert for your 5 star rating of Ross Handling Ltd! We are thrilled to hear that our quick and efficient service, along with our high quality products, exceeds your expectations. We look forward to continuing to serve you in the future.

Posted 3 years ago

“Someone placed an order using an email address we own (ie not their own) Went out of my way to call customer services (after emailing and getting no reply) and they said they would contact the customer and update the records. So far I have 10 emails ranging from order confirmations, to promotions, to feedback requests etc, and no matter what I unsubscribe from they still seem to come in. Please, all I ask is that you stop contacting us. Your castors look great, but I dont want any right now.”

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Posted 3 years ago

Thank you so much for your feedback, Mile. We truly appreciate you taking a moment to share your experience with Ross Handling Ltd. We apologize for the troubles. We will do our best to make sure that this doesn't happen again. Is there anything else we can do to make things right? Again, thank you for taking the time to let us know about this issue.

Posted 3 years ago

“Castors arrived and were the wrong size. Sold as 8mm, arrived with a 5mm diameter thread. Would accept responsibility and would not arrange collection/refund. So be aware if you need to return an item to this company it is at your expense and time. I wouldn't use the again.”

Helpful Report

Posted 3 years ago

Thank you so much for taking the time to review Ross Handling Ltd., Angelo. We appreciate you letting us know about your experience. As discussed with our sales advisor these only come in a m8 thread and we would have been happy to accept for you to return the products for a refund if these were not suitable.

Posted 3 years ago

Ross Handling Ltd is rated 4.8 based on 10,136 reviews