Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,083 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,083 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 9th April 2026

111

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order on line. Right product arrived promptly and ancient office chair now back to full mobility.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of Ross Handling Ltd. It's great to hear that you found it easy to order online. We're so pleased that your office chair is now back to full mobility.

Posted 2 years ago

“The product is fine. Delivery is awful. They use DPD. Day one, no-one turned-up at the stated window. Day two (re-arranged) received an email to say driver couldn't find anyone at home. I was at home so I immediately rand Ross customer service. Agent said they could see where the driver was..he was 45 minutes away and so lied. I asked what was going to be done. Agent said they were powerless to do anything as DPD would just ignore them. Day three...delivered by same driver. Ross's reputation is being destroyed by DPD”

Helpful Report

Posted 2 years ago

Thank you so much for sharing your experience, Alan. We apologize for the experience you had with DPD. We are so sorry that our delivery service was insufficient. We have been looking into any other delivery options to avoid situations like you had yourself. Thank you again for taking the time to share your feedback.

Posted 2 years ago

“I have used Ross Castors quite a lot. Easy to order and delivery spot on.”

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Posted 2 years ago

Thank you so much, Jeff, for the 5-star rating of Ross Handling Ltd! We truly appreciate your kind words. We are delighted to hear that you have been a loyal customer to our company, and that you have found our ordering and delivery to be of a high standard. We thank you for your ongoing support of Ross Handling Ltd.

Posted 2 years ago

“As stated below caster measurements did not match details on website. As I was trying to match it to 3 others on piece of furniture it was no good. Lady on Customer Service very helpful when I explained and money refunded. Thank you.”

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Posted 2 years ago

Thank you for your 4 star rating of Ross Handling Ltd. We appreciate your feedback and are glad to hear that our Customer Service team was able to help when the castors didn't appear as stated on the website. Your satisfaction is our top priority and we are thrilled to have exceeded your expectations.

Posted 2 years ago

“Quick delivery as promised & when I had a query they answered the phone quickly and were very helpful.”

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Posted 2 years ago

Thank you so much, Martin, for your fabulous 5 star rating and kind words! We really appreciate your loyalty and are humbled to be able to provide you with quick delivery as promised. We're so glad that our team was able to help you out. Thank you for being a valued customer!

Posted 2 years ago

“Good quality product good price”

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Posted 2 years ago

Thank you for your 5 star rating of Ross Handling Ltd, Frank! We're so glad you found our product to be of good quality and good price.

Posted 2 years ago

“Faultless, efficient service. Goods arrived at time stated . Excellent service.”

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Posted 2 years ago

Thank you so much for your wonderful review! We are delighted to hear that you have been pleased with the Ross Handling Ltd service; your five star rating in itself is truly appreciated. We strive to provide faultless, efficient services and it is wonderful to know that our commitment to timely delivery was able to exceed your expectations. Again, thank you for your ratings and feedback!

Posted 2 years ago

“Excellent service and delivery of an urgently needed wheel for a four wheeled trolley, which we couldn't use without that fourth wheel. Very good quality wheel too”

Ross Handling Ltd 5 star review on 2nd September 2023

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Posted 2 years ago

Thank you so much for your 5 star rating of Ross Handling Ltd. We are so glad to hear that our service and delivery of the wheel for the trolley worked out great for you! We really appreciate your feedback and glad that the wheel was of good quality. Thank you again for your review - we hope to continue delivering the best service to you.

Posted 2 years ago

“All was good. Easy to order from you.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Martin! We're glad to hear that all was good and that it was easy for you to order from us. We really appreciate your kind feedback.

Posted 2 years ago

“Perfect. The castors were an exact fit and so very easy to attach.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Susan! We are so glad to hear that the castors were an exact fit and so easy to attach. We appreciate your kind words!

Posted 2 years ago

“Excellent all round. Easy to order, quick standard delivery and very good quality wheels. They have made an amazing difference to the movement of the wheelchair.”

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Posted 2 years ago

Thank you very much for your fantastic 5 star rating of Ross Handling Ltd! We are so pleased to hear that the wheels were suitable for the wheelchair. We work hard to ensure our customers have a great experience when ordering with us, from the ease of ordering to the quick standard delivery times and quality of the wheels. We really appreciate your feedback!

Posted 2 years ago

“On Google order came on time will us again”

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Posted 2 years ago

Thank you for your 5 star rating of Ross Handling Ltd., Debbie! We are delighted to hear that your Google order was received on time and that you plan to use us again. We really appreciate your feedback.

Posted 2 years ago

“Easy to deal with, prompt delivery and quality products. A company I would use again.”

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Posted 2 years ago

Thank you so much Francis, for your 5 star rating of Ross Handling Ltd! We are delighted to hear that you found us easy to deal with, and were satisfied with the quality of our products. We look forward to providing you with our services again in the future.

Posted 2 years ago

“really fab quality castors! good customer service too”

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Posted 2 years ago

Thank you so much for your 5 star rating of Ross Handling Ltd! We are so pleased to hear that you are happy with both the quality of our castors and our customer service! We truly appreciate your loyalty and are so glad that you have been pleased with your experience!

Posted 2 years ago

“Ordered the wrong size of tyre to begin with- sent back and refunded. Good communication. Re-ordered the correct one, posted out arrived next day. No problems would reccomend”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of Ross Handling! We are glad that we were able to help you! We are thrilled to hear that the correct tyre was posted out and arrived the next day. We truly appreciate your positive words and we hope to work with you again in the near future. Thank you for your kind review!

Posted 2 years ago

“Good Quality product and prompt reliable delivery”

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Posted 2 years ago

Thank you so much for taking the time to leave a 5-star rating. We truly appreciate your kind words about our products and delivery, as well as your loyalty as a customer. We sincerely thank you for your review!

Posted 2 years ago

“Need new tyre for my Hammerlin wheel barrow. Ross had stock and shipped quickly meaning wheel barrow back in action within 2 days.”

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Posted 2 years ago

Thank you Stuart for your fantastic 5 star rating of Ross Handling Ltd. I'm very glad that we were able to quickly provide the new tyre for your Hammerlin wheel barrow and that it was back in action within 2 days. We appreciate your business and your kind words.

Posted 2 years ago

“Ordered on line and nothing happened Yoh ignored to email wurst to find out about order. only got a reaction when i phoned to enquire and told order been overlooked . Got the goods after 2 weeks and they are fine”

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Posted 2 years ago

Thank you so much for your feedback, Anthony! We strive to ensure our customers have the best service and we are always here to help if you have any questions or need any assistance. We really appreciate your words and we can only apologise that initially you didn't have the best experience. Please don't hesitate to reach out if there's anything we can do for you.

Posted 2 years ago

“Excellent service”

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Posted 2 years ago

Thank you so much Derek for your 5 star rating of Ross Handling Ltd. We truly appreciate your feedback and are delighted that you had an excellent experience with our services.

Posted 2 years ago

“Interim assessment - Delivery arrived with only one item of three. Swift promise from customer services so will write a further review if/when the other items arrive. Revised review - Delivery completed - items to follow arrived within 2 days of Customer services being notified. Many thanks.”

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Posted 2 years ago

Thank you for your kind words, Richard! We're glad to hear that the customer service team got the other items to you so quickly. We appreciate your 4-star rating and your updated review of Ross Handling Ltd.

Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 10,083 reviews