Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Rating: 4.77

4.8 Rating 9,533 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,533 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2024

Ross Handling Ltd 5 star review on 7th March 2024

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently I bought a plastic handle from this company. It was a mistake. Not only was the handle provided without screws or info on screws ie the size etc, they could not tell me where to buy , i treid homebase and other hardware stores which means they are just not that easy to get. Ross charged me a big sum for a sparepart which i thought was incomplete, and when requested for advise, they came back with unhelpful reply. In addition i asked for a VAT invoice and they have the audacity to say that because i bought this online, they cant give me one. Are they helping individuals and businesses by having that attitude?”

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Posted 4 hours ago

“RH lost order in there system had to chase up twice to get goods ordered. No reason or apologies given. Buyer beware.”

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Posted 1 week ago

“Sadly the tyres came crushed out of shape and won't fit anywhere near the seals, I now have to take to a tyre place to see if they can bazooka them on.”

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Posted 4 weeks ago

“Great stock and easy online purchase, but get this, 3 brass antique castors and 4 brass castor cups cost an eyewatering £76. I contacted their customer services regarding delivery costs but got nowhere. My advice is look for stock elsewhere.”

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Posted 2 months ago

Dear Jon,Thank you so much for taking the time to provide us with your feedback on your experience with Ross Handling Ltd. We truly appreciate your honest review and for bringing these issues to our attention. We apologize for the inconvenience you faced regarding the pricing of the 3 brass antique castors and 4 brass castor cups. We understand that the cost may have been unexpected and we regret any frustration it may have caused. Additionally, we apologize for your disappointment in the lack of assistance you received when contacting our customer services regarding the delivery costs. Your advice to explore other stock options is duly noted, and we understand your desire for a more satisfactory experience. We genuinely value your business and would like to make things better. We would greatly appreciate it if you could share any specific suggestions on how we can improve our service to meet your expectations. Once again, thank you for your valuable feedback, and we hope for the opportunity to serve you better in the future.

Posted 2 months ago

“~Sadly they did not fit and when we asked if you had a smaller fitting you just said no.”

Helpful Report

Posted 2 months ago

Dear Simon,Thank you so much for taking the time to provide us with your feedback on your recent experience with Ross Handling Ltd. We truly appreciate your input and value your opinion. First and foremost, we would like to sincerely apologize for the inconvenience caused by the ill-fitting product. We understand how frustrating it can be when the item does not meet your expectations. We regret that our response regarding a smaller fitting was not satisfactory, and we apologize for any confusion or frustration this may have caused. At Ross Handling Ltd, it is our utmost priority to deliver only the highest quality products and provide excellent customer service. Your feedback plays a vital role in helping us achieve this goal, and we genuinely appreciate your support in making things better. Once again, we sincerely apologize for any inconvenience caused

Posted 2 months ago

“Did a "google" search for car/van tyre innertubes. Got "Ross Handling" recieved 4 innertubes for wheelbarrows. Then there is the agro of returns ,,,and the cost????”

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Posted 2 months ago

“Wouldn’t use again”

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Posted 3 months ago

“Ordered on 14/12/23, I have not yet received the order (02/01/24).”

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Posted 3 months ago

Thank you so much for taking the time to let us know about your experience with Ross Handling. We apologize for the delay in your order being received, and we understand your disappointment.

Posted 3 months ago

“You are joking. Where are they? I wish a full refund Harvey TQ60JG”

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Posted 4 months ago

Thank you so much for taking the time to provide feedback about your experience with Ross Handling Ltd, Dave. I am truly sorry to hear our third party courier has let you down on this delivery. We would really appreciate the opportunity to make this right, and would love to offer you a full refund for your purchase. I apologize for the inconvenience this has caused and would like to learn how we can make things better for you. Please let me know if there is anything else we can do to improve your experience with us. Thank you again for your feedback.

Posted 4 months ago

“Well you did ask for a review, it's not happy reading Your Order #1000189836 Placed on 23 Aug 2023, 19:49:37 for Pneumatic Trolley Wheels 280mm with Ball Journal Bearings SKU: PWP-280-4-25-76/D Qty 2 The delivery note was correct except there were two 20mm bore wheels delivered. I rang customer services and they agreed to send replacements. I asked several times whether the incorrect ones should be sent back and was told it costs too much to return goods. Next delivery was on 1st September, except it was only one wheel, correct size this time. Customer services said it was too late to ship another one that day as the shipping department had gone home. Next delivery was on 6th September, one wheel but it was a 20mm bore again, delivery paperwork was correct for a 25mm bore wheel. I rang customer services who assured me the correct wheel would be with me next day. I was asked to send all three 20mm wheels back, so I packaged them up and the driver would have the returns paperwork. The driver didn't have the returns paperwork but took the box anyway. Next delivery was on 7th September with the correct 25mm bore wheel. These dates may be one or two days either way.”

Helpful Report

Posted 6 months ago

Thank you very much, Kevin, for taking the time to provide your review of the services we provided for your order #1000189836. We are sorry for the trouble this caused you. We appreciate you bringing the matter to our attention as it helps us ensure future orders are fulfilled correctly.

Posted 6 months ago

“Someone placed an order using an email address we own (ie not their own) Went out of my way to call customer services (after emailing and getting no reply) and they said they would contact the customer and update the records. So far I have 10 emails ranging from order confirmations, to promotions, to feedback requests etc, and no matter what I unsubscribe from they still seem to come in. Please, all I ask is that you stop contacting us. Your castors look great, but I dont want any right now.”

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Posted 6 months ago

Thank you so much for your feedback, Mile. We truly appreciate you taking a moment to share your experience with Ross Handling Ltd. We apologize for the troubles. We will do our best to make sure that this doesn't happen again. Is there anything else we can do to make things right? Again, thank you for taking the time to let us know about this issue.

Posted 6 months ago

“Castors arrived and were the wrong size. Sold as 8mm, arrived with a 5mm diameter thread. Would accept responsibility and would not arrange collection/refund. So be aware if you need to return an item to this company it is at your expense and time. I wouldn't use the again.”

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Posted 6 months ago

Thank you so much for taking the time to review Ross Handling Ltd., Angelo. We appreciate you letting us know about your experience. As discussed with our sales advisor these only come in a m8 thread and we would have been happy to accept for you to return the products for a refund if these were not suitable.

Posted 6 months ago

“Was going to order more feet but your crazy postage on last order of £19 was unacceptable. I regularly get much heavier items from Axminster supplies etc etc with much less postage charge. I have asked post office locally here to estimate charge of the five wee feet I ordered and they said £4.50 maximum....!!!! Duncan Mackenzie”

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Posted 7 months ago

Thank you for taking the time to share your experience with Ross Handling Ltd. We truly appreciate your feedback and apologize for the shipping costs. Unfortunately DPD class your address as scottish highlands which is why the delivery costs are higher than our standard

Posted 7 months ago

“The product is fine. Delivery is awful. They use DPD. Day one, no-one turned-up at the stated window. Day two (re-arranged) received an email to say driver couldn't find anyone at home. I was at home so I immediately rand Ross customer service. Agent said they could see where the driver was..he was 45 minutes away and so lied. I asked what was going to be done. Agent said they were powerless to do anything as DPD would just ignore them. Day three...delivered by same driver. Ross's reputation is being destroyed by DPD”

Helpful Report

Posted 7 months ago

Thank you so much for sharing your experience, Alan. We apologize for the experience you had with DPD. We are so sorry that our delivery service was insufficient. We have been looking into any other delivery options to avoid situations like you had yourself. Thank you again for taking the time to share your feedback.

Posted 7 months ago

“Sent an invoice, sent many emails about the DLP delivery and to the point of a time, however here I am a week later, and no goods. So hard to review the simple parts ordered and paid for, but service and reply to my query about the whereabouts of the goods = Zero”

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Posted 8 months ago

Thank you for taking the time to review Ross Handling Ltd. We appreciate your feedback and we apologize for the inconvenience caused by our failure to meet your expectations. We understand it was frustrating to be sent an invoice, have several emails sent out with regards to the delivery but then to get no goods a week later. Can you please let me know where these emails have been sent to? We would like to make things better for you. I can see the parcel has been sent out but DPD as promised but they have been unable to locate you so the parcel is returning to us.I will get this resent out to arrive with you asap. Apologies for any inconvenience caused

Posted 8 months ago

“My purchase was a disaster. Finally ended up with one more wheel than I ordered, but not when I kneaded it. Or when I was promised it. People on the phone are lovely, but nothing happens after that.”

Helpful Report

Posted 8 months ago

Dear Barry, Thank you for letting us know about your experience with Ross Handling Ltd. I apologize that your purchase ended up being a disaster and that you received one more wheel than you ordered. I understand that the people on the phone were lovely but nothing seemed to happen afterward. I'm sorry that things didn't turn out the way you had hoped for. Is there anything I can do to make things easier for you and to ensure that this kind of experience does not happen again in the future? Thanks again for taking the time to let us know about your experience.

Posted 8 months ago

“Ross we not able to supply the type of castor I required. Wasted £ buying the casters they specified based on the photos I sent them. Will not be using them again.”

Helpful Report

Posted 8 months ago

Thank you so much, Ruth, for taking the time to provide feedback on Ross Handling Ltd. We are very sorry for the unfortunate experience you had when trying to get the right castor for you. We understand the frustration and inefficiency that comes with having to purchase a new casters that we suggested based on the pictures you've sent us. We apologize for not being able to supply you with the caster that you required. We would really appreciate it if you could tell us how we can make it better for future customers. Please let us know if you ever need anything else and we would be more than happy to accommodate. Once again, thank you for providing your feedback.

Posted 8 months ago

“I was very disappointed with the lack of communication. I ordered the wrong castors (entirely my fault), when I rang Ross Handling they said they would contact the supplier to see if the castors could be returned and that they would call me back. After a week I emailed Ross Handling to ask for an update. Several weeks later I have had no response, so I have placed an order for several hundred pounds with another company.”

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Posted 9 months ago

“Having ordered the goods 10 days ago & paid £19 for Delivery we have not yet had the package please track with your shippers”

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Posted 9 months ago

I am very sorry that this has been your experience. Now that this has been bought to our attention, We have looked into the matter and there were no further scans since we have despatched the order. Thank you for letting us know, we are resending the parcel today to be with you asap.

Posted 9 months ago

“Very poor service from courier with Ross Handling not wantint to actually deal with the problem. Customer service was poor. Paid extra for next day delivery. Courier stated missed me but never attempted to deliver in the slots given. No evedence on camera. Customer services stated could not change courier. The only saving grace from the company is that they refunded quickly. Will not use again if continue to use DPD.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to share your experience with Ross Handling Ltd., Shaun. We sincerely apologize for what happened. We are disappointed to know that you had to pay extra for next day delivery only for our courier provider to miss you and not attempt delivery, and neither was there any evidence recorded on camera. We appreciate that the only saving grace was that we refunded your money quickly. We understand that due to this experience, you will not use our services again if we continue to use DPD. Shaun, we would really value your insight into how we can make things better. Once again, thank you for your feedback.

Posted 9 months ago

Ross Handling Ltd is rated 4.8 based on 9,533 reviews