Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,009 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,009 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I needed some axle brackets, the only people who had them was Ross Handling, at a sensible price and quickly delivered-- thats a win.”

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Posted 3 weeks ago

“Fast delivery, exactly what was needed”

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Posted 3 weeks ago

“The part I wanted was not in stock and would not be for some time. A similar lesser part was in stock (according to the website so I ordered that instead) Only to find it was not in stock and on a three week lead time so that was cancelled. They did find me a sort of similar part, though this is far from ideal and now means I have spend money (more than the part cost) getting other parts modified to match it. Pity they did not have the stock in the first place.”

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Posted 4 weeks ago

Dear Jason, Thank you for your feedback. We sincerely apologize for the inconvenience caused by our stock availability and for any frustration it may have led to. We understand how important it is to receive the right parts in a timely manner. It’s disappointing to hear that the alternative part did not meet your expectations and added extra cost to your project. Your comments are valuable to us, and we will work on improving our stock communication to prevent such situations in the future. If there’s anything further we can do to assist you, please don’t hesitate to get in touch. We truly appreciate your understanding and look forward to serving you better next time. Warm regards, Team Ross Handling Ltd

Posted 3 weeks ago

“Fab product Very speedy service Would strongly recommend”

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Posted 4 weeks ago

“Very fast delivery, very happy with the products, excellent value, A***”

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Posted 4 weeks ago

“The pair of 200mm swivel wheels are the best decision I have made for my lawn tennis wheeled cart and also my back. My cart now rolls like a rolls-royce. I strongly recommend Ross Handling Ltd. your wheel accessories.”

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Posted 1 month ago

“Ordered some castors - did not have orange but only black ones which I accepted, good service, no issues”

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Posted 1 month ago

“Very fast. Great quality and great service. Highly reccommended.”

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Posted 1 month ago

“Yep couple of golf cart tyres arrived when promised so all good. 5 star review from me”

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Posted 1 month ago

“Quality product, lightening fast service and excellent communication - in other words, perfect!”

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Posted 1 month ago

“I'm very happy with the product and Ross handling dispatched it rapidly which was great. My experience was marred however, by the complete failure of dpd to deliver the item. They made one half-hearted and failed attempt to deliver it and then left it at a parcel shop 10 miles away in Crawley . Telling me that if the if they had repeatedly failed to deliver it, they were allowed to do this by the sender. They had not repeatedly tried to deliver it just once. This is not the first time I have had trouble with dpd who completely failed to find us unlike every other courier in Britain. I would strongly suggest that you change your courrier but thank you for your service. It was otherwise fine.”

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Posted 1 month ago

“Delivered on time and in perfect condition”

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Posted 1 month ago

“What after service. I went to them as they looked like the main dealer in the UK. They sell products and don't know anything about the manufacture accessories sold for it. I got a reply 5 months later and said they could get it. They happily gave me a price, but couldn't tell me the contents of what I was going to buy. I have upated this from 1 star as I now have the inforamation I required & will order next summer”

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Posted 1 month ago

Dear Wayne, Thank you for sharing your experience with us. We're genuinely sorry to hear that our after-service did not meet your expectations. It's important to us that our customers feel supported and have clear information regarding their purchases. We appreciate your patience, and we'll ensure your feedback is used to improve our communication about product details and accessories in the future. If you could provide us with your order number, I would be more than happy to investigate this issue further for you Thank you for your understanding. Warm regards, Team Ross Handling Ltd

Posted 4 weeks ago

“You were very courteous, helpful and extremely effective. Our order arrived really promptly and we’re so happy with the contents. Thanks for the fabulous service, we will definitely be using you again and recommending to others”

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Posted 1 month ago

“Very bad delivery service I paid for next day delivery and came 5 days later”

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Posted 1 month ago

Dear David, Thank you for taking the time to share your experience with us. We sincerely apologize for the delays you encountered with your delivery. We understand how important timely service is, and we regret that we fell short in this instance. Your feedback is essential in helping us improve our processes. If you have any further questions or need assistance, please don't hesitate to reach out to our customer service team. Thank you for your understanding, and we hope to serve you better in the future. Warm regards, Team Ross Handling Ltd

Posted 4 weeks ago

“Excellent customer service! I had a query about measurements and they were very helpful and friendly (a real person, not a bot!). My new wheelbarrow wheel arrived quickly and was super easy to fit. Really pleased. Would recommend Ross Handling if you need a new wheelbarrow wheel!”

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Posted 1 month ago

“Good product an great service. Thanks”

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Posted 1 month ago

“Lovely good quality wheels and a great price , Ross Handling was the only place I could get the exact same replacement wheels for my Mothers wheelchair, the website was easy to navigate and purchase the wheels, the wheels arrived undamaged and on time with regular tracking updates, they were packaged well with lots of padding to protect them in Transit. Great service all round.”

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Posted 1 month ago

“Brilliant service and fast delivery thanks”

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Posted 1 month ago

“Unfortunately the new castor did not fit the very old dimplex oil filled heater with a broken castor, but it was worth a try. Service was excellent and it was very prompt thanks to a message offering different delivery options. I was impressed so much effort went into the sale of 1 castor!”

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Posted 1 month ago

Ross Handling Ltd is rated 4.8 based on 10,009 reviews