Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,108 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,108 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

About Ross Handling Ltd:

At Ross Handling, our priority is helping you find the perfect solutions for your material handling needs. Whether you're searching for the ideal castors, wheels, or any other product in our extensive range, our team is here to assist you every step of the way. We believe in making your shopping experience as seamless as possible, with expert advice just a click and phone call away. Let us help you get the job done efficiently and effectively!

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had my order delivered on time”

Helpful Report

Posted 1 month ago

“Bought in haste at £20 incl p and p and later found you can buy 2 from ebay, free p and p for £8.50. My mistake. Anyway it did the job.delivered by DPD a day later than they advised me it was being delivered.”

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Posted 3 months ago

“quick and simple ordering , delivered very quickly”

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Posted 4 months ago

“ordereding and customer service at Ross Handling is excellent and normally trouble free, however my last order was delivered a week later than expected. Although the parcel was dispatched in time the courier DPD made 3 so called failed attempts to deliver. On one attempt I saw the driver look at our building chuck the parcel back in the van and drive off, making no attempt to properly locate us. Unfortunately the delivery service has let you down this time. I did conatct Ross Handling chat line which was excellent and sorted the problem out for me with no issues.”

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Posted 5 months ago

“Very quick reply to my query and very prompt and reliable deivery. However the items were not 100% suitable since the fixed screw on the castors was too long for the substrate. I had thought this would have been clear from the text of my query, but I have never had to fit castors before, so maybe not. However I have managed to get around the problem by packing up with old tap washers! So overall a success. On the photo online I could see the length of the screw, but not that it was fixed.”

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Posted 8 months ago

“It took a while for the shopping trolley wheel to arrive but what came was just what I wanted”

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Posted 8 months ago

“Extremely well packaged, thank you for your service and the accompanying Emails. The castors have improved the handling of the baseboard bed so much easier.”

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Posted 9 months ago

“I needed some axle brackets, the only people who had them was Ross Handling, at a sensible price and quickly delivered-- thats a win.”

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Posted 9 months ago

“What after service. I went to them as they looked like the main dealer in the UK. They sell products and don't know anything about the manufacture accessories sold for it. I got a reply 5 months later and said they could get it. They happily gave me a price, but couldn't tell me the contents of what I was going to buy. I have upated this from 1 star as I now have the inforamation I required & will order next summer”

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Posted 10 months ago

Dear Wayne, Thank you for sharing your experience with us. We're genuinely sorry to hear that our after-service did not meet your expectations. It's important to us that our customers feel supported and have clear information regarding their purchases. We appreciate your patience, and we'll ensure your feedback is used to improve our communication about product details and accessories in the future. If you could provide us with your order number, I would be more than happy to investigate this issue further for you Thank you for your understanding. Warm regards, Team Ross Handling Ltd

Posted 10 months ago

“Great service , let down this time by DPD . Ordered on a Friday and paid for next day delivery. Fully understood it would be sent out on the Monday for Tuesday delivery. Not being delivered until 6 30 pm is no help when the job has to go out asap.”

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Posted 1 year ago

“What attracted me to Ross Handling was their having a mix of connecting parts (tubes and connectors) that would be compatible with each other (although I think their website could have made more of this - for example, would "25.4mm" inserts be compatible with 25mm tube?). A wider range would have been a bonus (such as including bridge plates and outer-sleeve-type connectors). I was pleased with the delivery of my order. I would have gone for a longer delivery time if this had meant a cheaper delivery cost. The products appear to be excellent apart from the tube-cutting jig which was a bit disappointing because it had a wide saw slot and its plastic was not that tough). I would use the company again.”

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Posted 1 year ago

“The delivry was quick and the castors look fine. The packaging was not suitable for the heavy castors and the wheels were almost out of the plastic bag!!”

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Posted 1 year ago

“The webiste was as informatve as it coudl be, although i didnt reallyknow what i wnated and had to just look through stuff to get to teh right bits, ordering was fairly easy and the shipping was okay, it arrived within 5 days.”

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Posted 1 year ago

“The wheels were a good price and delivery was quick. They do not have any offset like the existing ones on my mower, so I had to do some alterations to the mower. I bought these because one of the existing replacement wheels had broken, and the RH ones have a higher load rating, so I am hoping they will last longer”

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Posted 1 year ago

“Very helpful on the phone, very prompt delivery.”

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Posted 1 year ago

“They had the product I needed at the right price and they were easy to find on the Internet”

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Posted 1 year ago

“All arrived as ordered ,very promptly and looks like it will do the job. Shame the postage was nearly as expensive as the items ordered.”

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Posted 1 year ago

“Had just the right item for me so really good. However the postal charges were very high more or less doubling the amount paid for low value goods.”

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Posted 1 year ago

“I received the wheels in time and they are exactly what I expected and good quality. The delivery was not so perfect, as it was said the driver could not deliver because we were not there but we actually have been the whole day in. So I had to collect it 650m away from us. Which worked fine in the end.”

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Posted 1 year ago

“fast , efficient service”

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Posted 1 year ago

Ross Handling Ltd is rated 4.8 based on 10,108 reviews