Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Ross Handling Ltd Reviews

4.8 Rating 9,533 Reviews

98 %

of reviewers recommend Ross Handling Ltd

Company Reviews

Product Reviews

4.8

Based on 9,533 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester
LE4 9TZ

Ross Handling Ltd 5 star review on 20th March 2024

Ross Handling Ltd 5 star review on 7th March 2024

Ross Handling Ltd 5 star review on 25th January 2024

Ross Handling Ltd 5 star review on 3rd November 2023

Ross Handling Ltd 5 star review on 3rd November 2023

Ross Handling Ltd 5 star review on 2nd October 2023

Barrie Williams

Ross Handling Ltd 5 star review on 2nd September 2023

101

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was probably my mistake but I didn't realise that there were no small screws included in the castors I bought. A large screw is but with the old chair I had, I needed to have the four small screws. Having said that, not too hard to get hold of and the delivery was fast and all good.”

Posted 3 weeks ago

“The item was exactly as I expected and arrived in good time. Some ambiguity over the distinction between the free collection, delivery service and location of the collection point, but this was resolved.”

Posted 1 month ago

“Quick and easy to order as well as easy replacement. Unsure of quality as time will tell in use, but the castors appear to be more robust than those fitted”

Posted 1 month ago

“I ordered a couple of pallet truc wheels, they took longer than expected, I wasnt told about the 4 week delay in sending them until the following day a bit dasapointed, but they are here now and look good.”

Posted 1 month ago

“Very quick shipping, but let down by use of DPD who appear to specialise in taking photographs of gates and doors rather than actually delivering through them.”

Posted 2 months ago

“Good Range”

Posted 2 months ago

“Found exactly what I needed - same make of replacement wheelbarrow wheel. Arrived quickly & easy to fit. Only slight problem was paying via Applepay or PayPal on website - had to put full card details in.”

Posted 2 months ago

“Although the first delivery was the wrong size product. They promptly sent the right size by next post and were very apologetic. Thank you and a great product.”

Posted 2 months ago

“Tyre and tube arrived but tyre valve was missing. Reason for 4 star. Delivery from DPD was not good as they said they tried to deliver but not true as my CCTV confirms. We had to make a special journey to collect from pickup point and asked for a refund for delivery. Ross Handling were prompt with a refund so thank you to them.”

Posted 3 months ago

“I needed to replace a wheel and axle on y wheelbarrow. The customer service at the end of the email was very helpful. Not giving 5 stars only because some of the technical advice was not accurate!”

Posted 3 months ago

Dear [Reviewer],Thank you so much for taking the time to rate Ross Handling Ltd. We greatly appreciate your 4-star review! We are thrilled to hear that our customer service team was able to assist you with your wheelbarrow issue. Your positive feedback regarding their helpfulness in the email is truly encouraging to all of us. We understand that some of the technical advice provided may not have been entirely accurate, and we apologize for any confusion caused. We strive to continuously improve and provide precise information to all our customers. Your feedback helps us identify areas where we can enhance our services further. Once again, thank you for choosing Ross Handling Ltd. We value your support and hope to serve you even better in the future. Best regards,

Posted 3 months ago

“Barrow axle turned out to be 25mm too long, because I wasn't sure where to measure the old one , ie from the start of the threads, or the length of the whole thing. Lesson learned for next time”

Posted 3 months ago

Thank you, Andrew, for taking the time to give Ross Handling Ltd a 4-star rating. We appreciate your feedback and are delighted to hear that you had a positive experience with us. We apologize for any confusion or inconvenience regarding the wheel axle. Your comment about the measurement uncertainty is valuable, and we will take it into consideration to ensure better clarity in the future. Learning from experiences like these helps us improve our service.

Posted 3 months ago

“thank you for your request, however, please tell me why the 12mm stated bore actually measures 14.40mm on both wheels. please advise.”

Posted 3 months ago

“I didn't find the wheelbarrow wheel sizing information very intuitive but the short video helped a lot. Order processing and delivery was very straight forward and all on time.”

Posted 6 months ago

Thank you for your 4 star rating, Simon! We appreciate the feedback and are glad to hear that the order processing and delivery was straightforward and on time. We apologize that the wheelbarrow wheel sizing information wasn't intuitive enough, but we are glad that the video helped. Thank you for your business!

Posted 6 months ago

“Decent product from a wide selection of parts”

Posted 7 months ago

Thank you, Mr, for your 4 star rating of Ross Handling Ltd. We are delighted to hear that you have had a positive experience with our wide selection of products. We hope to continue serving you with top quality service.

Posted 7 months ago

“As stated below caster measurements did not match details on website. As I was trying to match it to 3 others on piece of furniture it was no good. Lady on Customer Service very helpful when I explained and money refunded. Thank you.”

Posted 7 months ago

Thank you for your 4 star rating of Ross Handling Ltd. We appreciate your feedback and are glad to hear that our Customer Service team was able to help when the castors didn't appear as stated on the website. Your satisfaction is our top priority and we are thrilled to have exceeded your expectations.

Posted 7 months ago

“Interim assessment - Delivery arrived with only one item of three. Swift promise from customer services so will write a further review if/when the other items arrive. Revised review - Delivery completed - items to follow arrived within 2 days of Customer services being notified. Many thanks.”

Posted 8 months ago

Thank you for your kind words, Richard! We're glad to hear that the customer service team got the other items to you so quickly. We appreciate your 4-star rating and your updated review of Ross Handling Ltd.

Posted 7 months ago

“A good quality castor and cheap, although the bearings went on my last pair after 4 months. Also it would be helpful if a bolt, washers and nut were supplied with them.”

Posted 8 months ago

Thank you David, for your 4-star rating of Ross Handling Ltd. We are glad that you were pleased with the good quality and price of our castors. We are sorry to hear that the bearings went on your last pair after only 4 months. We will make sure to check that our castors have quality bearings for future buyers. We also recognize that it would be helpful to include a bolt, washers and nut with our castors and we will take your suggestion into consideration. We really appreciate your continued business and look forward to serving you again soon!

Posted 8 months ago

“I recently bought a set of replacement wheels and front castors for a wheelchair. I'm happy with the products, the prices and the prompt delivery. I was a bit surprised when the wheels arrived. The surprise arose from the lack of detailed descriptions or photos on the Ross Handling website. This is possibly attributable to the fact that their primary target market is B2B. The wheelchair wheels appear to be nylon, rather than the more conventional wire-spoke wheels.”

Posted 8 months ago

Thank you so much for your 4 star rating of Ross Handling Ltd, Dan! We sincerely appreciate your continued patronage and support. I'm glad to hear that you're happy with the products, prices and delivery, and it's wonderful that you've been a returning customer. We agree that our website could use more detailed descriptions or photos; however, due to the fact that we target the B2B market primarily, we haven't been able to make any changes to this yet. Thank you again for the rating and for being a returning customer.

Posted 8 months ago

“good company to deal with”

Posted 8 months ago

Thank you Paul for giving Ross Handling Ltd a 4 star rating! We're glad to hear that you've had a good experience with us as a repeat customer. We strive to provide top-notch service and it's great to know that you feel good about doing business with us and deem us to be a good company to deal with. Thank you again for your kind words and your continuing business.

Posted 8 months ago

“The service was good. The solid wheelbarrow wheel turned out to need spacers which was a nuisance.”

Posted 8 months ago

Thank you David for your 4 star rating of Ross Handling Ltd. We appreciate your loyalty and are glad to hear that you found our service to be good. We apologize for the inconvenience of needing spacers for the wheelbarrow wheel, and thank you for being a repeat customer.

Posted 8 months ago

«
1
2
3
4
5
»

Ross Handling Ltd is rated 4.8 based on 9,533 reviews