Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 10,083 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 10,083 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 9th April 2026

111

Anonymous

Anonymous // 01/01/2019

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“Arrived on time, well wrapped, and performed as advertised.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Francis! We really appreciate your positive feedback. We are so pleased to hear that your purchase arrived on time and that it performed as advertised.

Posted 2 years ago

“Puncture resistant tyre for ride on mower arrived miss-shaped. No way a diy-er would be able to fit this, even with tension straps. Had to use an inner tube to force it onto the rim - £6 wasted. Not happy, as packer would have known about it - no way did it get linked in uk transit.”

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Posted 2 years ago

Thank you so much for your feedback and taking the time to let me know about your experience. I am so sorry to hear that the tyre arrived misshapen. Please feel free to get in touch with our customer service team and we will happily get this resolved for you. 0116 2764987

Posted 2 years ago

“Very pleased with this company amazing of items in stock I was happy to find the item to fix my gazebo legs fantastic delivery. Thanks guys”

Ross Handling Ltd 5 star review on 2nd October 2023

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Posted 2 years ago

Thank you so much Barrie for the awesome 5 star rating for Ross Handling Ltd. We are humbly grateful for your kind words. We really appreciate the good feedback and look forward to serving you again soon. Thanks again guys!

Posted 2 years ago

“Well you did ask for a review, it's not happy reading Your Order #1000189836 Placed on 23 Aug 2023, 19:49:37 for Pneumatic Trolley Wheels 280mm with Ball Journal Bearings SKU: PWP-280-4-25-76/D Qty 2 The delivery note was correct except there were two 20mm bore wheels delivered. I rang customer services and they agreed to send replacements. I asked several times whether the incorrect ones should be sent back and was told it costs too much to return goods. Next delivery was on 1st September, except it was only one wheel, correct size this time. Customer services said it was too late to ship another one that day as the shipping department had gone home. Next delivery was on 6th September, one wheel but it was a 20mm bore again, delivery paperwork was correct for a 25mm bore wheel. I rang customer services who assured me the correct wheel would be with me next day. I was asked to send all three 20mm wheels back, so I packaged them up and the driver would have the returns paperwork. The driver didn't have the returns paperwork but took the box anyway. Next delivery was on 7th September with the correct 25mm bore wheel. These dates may be one or two days either way.”

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Posted 2 years ago

Thank you very much, Kevin, for taking the time to provide your review of the services we provided for your order #1000189836. We are sorry for the trouble this caused you. We appreciate you bringing the matter to our attention as it helps us ensure future orders are fulfilled correctly.

Posted 2 years ago

“Quick and efficient service Good quality product and well priced”

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Posted 2 years ago

Thank you so much Robert for your 5 star rating of Ross Handling Ltd! We are thrilled to hear that our quick and efficient service, along with our high quality products, exceeds your expectations. We look forward to continuing to serve you in the future.

Posted 2 years ago

“Someone placed an order using an email address we own (ie not their own) Went out of my way to call customer services (after emailing and getting no reply) and they said they would contact the customer and update the records. So far I have 10 emails ranging from order confirmations, to promotions, to feedback requests etc, and no matter what I unsubscribe from they still seem to come in. Please, all I ask is that you stop contacting us. Your castors look great, but I dont want any right now.”

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Posted 2 years ago

Thank you so much for your feedback, Mile. We truly appreciate you taking a moment to share your experience with Ross Handling Ltd. We apologize for the troubles. We will do our best to make sure that this doesn't happen again. Is there anything else we can do to make things right? Again, thank you for taking the time to let us know about this issue.

Posted 2 years ago

“Castors arrived and were the wrong size. Sold as 8mm, arrived with a 5mm diameter thread. Would accept responsibility and would not arrange collection/refund. So be aware if you need to return an item to this company it is at your expense and time. I wouldn't use the again.”

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Posted 2 years ago

Thank you so much for taking the time to review Ross Handling Ltd., Angelo. We appreciate you letting us know about your experience. As discussed with our sales advisor these only come in a m8 thread and we would have been happy to accept for you to return the products for a refund if these were not suitable.

Posted 2 years ago

“Excellent price and great service!”

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Posted 2 years ago

Thank you John for your 5 star rating of Ross Handling Ltd. - we appreciate your kind feedback that our excellent prices and great service have been so positively rated.

Posted 2 years ago

“Items delivered quickly and with no fuss. Good quality castors with inserts”

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Posted 2 years ago

Thank you so much Steven for your five-star rating of Ross Handling Ltd! We greatly appreciate your loyalty and are delighted that you found our product both of good quality and delivered quickly and with no fuss. Your kind words mean a lot to us!

Posted 2 years ago

“As ever, excellent castors. Has a big project for some large plywood trays to store boat geat at the club. Perfect casters, available quickly. Also used some from my store of casters to make some trollies for boats. Thanks!”

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Posted 2 years ago

Thank you so much, Keith, for giving Ross Handling Ltd a 5-star rating! We sincerely appreciate your loyalty and positive feedback! We are thrilled to know our castors worked perfectly for your big project and that you were able to use what you had on hand to make trollies. As ever, we are here to fulfill your needs in storage and equipment. Thanks again!

Posted 2 years ago

“Excellent quick service of a quality product”

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Posted 2 years ago

Thank you, Judy, for your 5-star rating of Ross Handling Ltd. We appreciate such positive feedback, especially for our excellent quick service and quality product.

Posted 2 years ago

“Very good company to deal with, very quick and efficient”

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Posted 2 years ago

Thank you, David! We greatly appreciate your 5 star rating of Ross Handling Ltd. We are so pleased to hear that we were a good company to deal with. We strive to provide the best in customer service so we thank you for your review!

Posted 2 years ago

“We ordered the parts, paid then received an email saying out of stick for 3 weeks woukd have been nice if we were told when ordering !!”

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Posted 2 years ago

Thank you so much, Phil, for taking the time to let us know about your experience with Ross Handling Ltd. We truly appreciate your feedback. We are so sorry to hear that you ordered the parts, paid, and then were informed that they would not be in stock for 3 weeks! That must have been incredibly frustrating. We could have done better in letting you know about the potential delay before you ordered.

Posted 2 years ago

“The castors are perfect and are fitted My gripe is having to pay £19 for carriage - it was the most expensive delivery charge I have ever encountered”

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Posted 2 years ago

Thank you so much for taking the time to leave us a 5 star rating for Ross Handling Ltd! We are extremely delighted to hear that our castors are perfect and are fitted. We understand your concern regarding the delivery charge and we are currently working on reducing our fees in the near future. Thank you for your valuable feedback.

Posted 2 years ago

“excellent service”

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Posted 2 years ago

Thank you so much for your 5-star rating of Ross Handling Ltd. It's so encouraging to hear how much you've enjoyed our excellent service and loyalty. We really appreciate your feedback and look forward to continuing to serve you in future.

Posted 2 years ago

“Quality item delivered early.”

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Posted 2 years ago

Thank you, Stephen, for your 5-star rating of Ross Handling Ltd. We are delighted to hear that you had a positive experience and that your item was delivered early. We greatly appreciate your feedback.

Posted 2 years ago

“Decent product from a wide selection of parts”

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Posted 2 years ago

Thank you, Mr, for your 4 star rating of Ross Handling Ltd. We are delighted to hear that you have had a positive experience with our wide selection of products. We hope to continue serving you with top quality service.

Posted 2 years ago

“Service was very good 😊”

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Posted 2 years ago

Thank you David for your 5 star rating of Ross Handling Ltd. We appreciate your feedback and are happy to know that you had a good service experience 😊

Posted 2 years ago

“Very happy with the antique castors I bought. Perfect for the small victorian chairs I plan to use them on. Thank you Ross Handling for great advice too.”

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Posted 2 years ago

Thank you Miss for your glowing 5 star rating of Ross Handling Ltd! We are delighted to hear that you are very happy with the antique castors you bought! Thank you!

Posted 2 years ago

“Wrong product delivered but customer service have been good sorting out the problem still to recieve the replacement.”

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Posted 2 years ago

Thank you so much, Gerald, for your review of Ross Handling Ltd. We are really glad to have you as a customer and we are delighted to hear you are happy with our services. We strive to offer exceptional service and products, and we are glad that your experience with us was satisfactory. We greatly appreciate your feedback as it gives us the opportunity to continue making improvements. Once again, thank you for taking the time to leave your review. We value our customers and if you ever have any questions or need help in the future, please do not hesitate to reach out.

Posted 2 years ago

Ross Handling Ltd is rated 4.8 based on 10,083 reviews