Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,773 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,773 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 30th October 2024

104

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection, keen prices and prompt delivery. What more could you ask for?”

Helpful Report

Posted 4 years ago

“The product arrived on time and did the job. The problem is that they slide along the floor easily, even when the brake are stopping the wheels rotating.”

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Posted 1 day ago

“My first time using Ross Handling and completely satisfied with the service provided. The parts were easy to order on their website and delivered promptly.”

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Posted 2 days ago

“Good value and arrived as planned”

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Posted 2 days ago

“Very short time of delivery even that you Company is from UK and I am from Slovenia.”

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Posted 4 days ago

“wide range of castors, wheels etc. my expierience indicates good quality with fairly quick delivery I have a couple more projects in the pipe line so Ross Handling will be the 1st place that I look.”

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Posted 6 days ago

“Very fast service”

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Posted 1 week ago

“Wheels were just what I needed. Quick delivery.”

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Posted 2 weeks ago

“Items arrived quickly and were exactly what I needed for our Riding for the Disabled.”

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Posted 4 weeks ago

“Ross Handling is a reliable, professional company offering a huge selection of high quality items. I needed 4 castors for a diy dolly to move large heavy metal filing cabinet during my house removals. The castors I selected are perfect for the job - robust, free-running and easy to fit. I opted to buy the nut and bolt set completely forgetting that I needed washers to support the bolt heads, Luckily, I was able to find some in my spares box. Perhaps Ross could consider offering a washer pack too? Having said that, I bet they already do but I didn't spot any on their site. 🤦‍♂️”

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Posted 4 weeks ago

Dear Don, Thank you for your wonderful 5-star review of Ross Handling Ltd! We truly appreciate your kind words and are delighted to hear that our castors worked perfectly for your DIY dolly project. Your suggestion regarding a washer pack is insightful! We always aim to enhance our product offerings, so we're grateful for your input. It's great to know that you could find what you needed in your spares box, but we will definitely consider your idea moving forward. If you have any other suggestions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Best wishes, The Ross Handling Team

Posted 5 days ago

“The help I received to identify the correct parts to repair my wheelchair was great with delivery the next day as promised😁 First class👍”

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Posted 1 month ago

“Excellent quality of small brass castors, design exactly what I wanted for a piece of vintage furniture, easy ordering and prompt delivery, being kept up to speed with location of order. Thank you very much - will definitely recommend your company and I will use again (when the situation arises!)”

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Posted 1 month ago

“The service I received was very good although the wing nut bolts I ordered (M4 &M5) neither were 4/5mm. But this is a common problem especially if there is a possibility that they originate from China. As I need the correct replacements I ordered new ones on Amazon. Again I edged my bets this time ordering M5&M6. Guess what, M6 were 5mm Please note I used a digital garage to measure original and replacement bolts.”

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Posted 1 month ago

“These are very well made and are easy to fit do a great job”

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Posted 1 month ago

“When compared to other online options the Ross antique brass castors are in a completely different league in terms of quality of both appearance and function. I would definitely use again.”

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Posted 1 month ago

“Quick and easy ordering process. Kept informed of delivery, which was quick and friendly customer service.”

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Posted 1 month ago

“I ordered the incorrect wheel for my Wheelbarrow which arrived within a couple of days of ordering. I spoke with Ross Handling identified the correct one and returned the incorrect one. The new wheel arrived within a couple of days as did the refund for the incorrect one. Staff were really helpful and pleasant. Service was efficient.”

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Posted 1 month ago

“Quick service. Products as posted. Pricing fine.”

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Posted 1 month ago

“Very fast and efficient service, delivered on time and also kept up with progress on delivery”

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Posted 1 month ago

“Using a general search engine it took me straight to Ross Handling website and straight to the product I was after. Ordering was straight forward. The products appear to be reasonable quality and so, overall, I’m very happy.”

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Posted 1 month ago

“Excellent product. Unfortunately excessive delivery cost.”

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Posted 1 month ago

Dear Mike, Thank you for your review and for sharing your thoughts about your recent experience with Ross Handling Ltd. We're glad to hear that you found our product excellent. However, we truly understand your concerns regarding the delivery costs. We aim to offer competitive pricing on our products, and we regret that our shipping fees did not meet your expectations. Your feedback is invaluable to us, and it will be taken into account as we continually assess our pricing structure to improve our customer experience. If you have any further concerns or suggestions, please feel free to reach out to us. We appreciate your support and hope to serve you better in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 1 month ago

Ross Handling Ltd is rated 4.8 based on 9,773 reviews