Ross Handling Ltd Reviews

Name: Ross Handling Ltd
Address: 1, Tuxford Road, Leicester, Leicester, Leicestershire
Rating: 4.77

4.8 Rating 9,908 Reviews

98 %

of reviewers recommend Ross Handling Ltd

4.8

Based on 9,908 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

About Ross Handling Ltd:

TRUSTED SUPPLIER & DISTRIBUTOR OF
CASTORS & WHEELS / PLASTIC COMPONENTS
/ HAND WHEELS & HAND GRIPS / CONNECT A TUBE PRODUCTS

Visit Website

Phone:

0116 2764987

Email:

customerservices@rosshandling.co.uk

Location:

1, Tuxford Road, Leicester,
Leicester
Leicestershire
LE4 9TZ

Ross Handling Ltd 5 star review on 16th May 2025

109

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good selection, keen prices and prompt delivery. What more could you ask for?”

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Posted 4 years ago

“First time I've ordered from Ross Handling very pleased with my order kept well informed on delivery dates wouldn't hesitate in recommending the company to anyone”

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Posted 15 hours ago

“I'm sure that when I receive the castors I'll be blown away by their fine engineering and sleek design..... However, £20 post and package on a £30 purchase was, quite frankly, ridiculous..... so they are with a family member in Glasgow and I'll pick them up soon enough. Yes, I have an IV postcode, I'm only 50 miles west of Aberdeen and if Royal Mail was used it would be a reasonable cost regardless of where in the UK it was being sent.”

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Posted 16 hours ago

Dear Customer, Thank you for taking the time to share your thoughts on your recent experience with Ross Handling Ltd. We appreciate your enthusiasm for the engineering and design of our castors. We understand your concerns regarding the shipping cost, and we are always looking for ways to optimize our delivery charges. Your feedback about the postage rates is valuable to us, and we will take it into consideration as we evaluate our shipping options. Upon further review into this, I can see you were only charged the £7 standard shipment cost. If there's anything else we can assist you with or if you have further questions, please don't hesitate to reach out. Warm regards, Team Ross Handling Ltd

Posted 1 hour ago

“Excellent product and fast delivery”

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Posted 3 days ago

“Te product arrived quickly and was exactly what was I needed to repair a seed broadcaster. Only an ordinary garden fertiliser spreader but saved me having to buy a new one for the sake of a couple of plastic wheels. Great to re use and fix rather than throw away and replace.”

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Posted 5 days ago

“He items were easily found on the website, payment was straightforward, the items were delivered in good time if a little earlier than I'd expected. The items were exactly as advertised and very good quality I will be very pleased to deal with Ross handling again. My thanks for an excellent service. Simon O”

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Posted 5 days ago

“Good service”

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Posted 6 days ago

“Great products and fast delivery.”

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Posted 6 days ago

“Great value and efficient service”

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Posted 6 days ago

“thanks, casters working well.”

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Posted 6 days ago

“Helpful advice and item delivered on time”

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Posted 1 week ago

“Not at all obvious on the website that this was a special order. Ordered on 16th May, still waiting for delivery”

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Posted 1 week ago

Dear Customer, Thank you for bringing this issue to our attention. We apologize for any confusion regarding the nature of your order. It's important to us that our customers are well-informed about their purchases, and your feedback highlights an area we need to improve. We understand that waiting for a delivery can be frustrating, and we’re here to assist you. Upon reviewing this complaint, it has been recognised our supplier failed to deliver to yourselves due to unspecified opening times for the site, this information has now been forwarded onto our supplier for them to resend these goods out to you. If you have any further questions or need assistance regarding your order, please don’t hesitate to reach out to our customer service team. Thank you for your understanding, and we hope to resolve this matter for you soon. Warm regards, Team Ross Handling Ltd

Posted 1 week ago

“The delivry was quick and the castors look fine. The packaging was not suitable for the heavy castors and the wheels were almost out of the plastic bag!!”

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Posted 1 week ago

“Good product delivered quickly. I only needed 2 items to repair my mum's walking frame. These were better than the originals and fitted perfectly.”

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Posted 1 week ago

“Ordered a new tyre for my rideon mower. Had a problem with it, but customer service sorted it immediately.”

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Posted 1 week ago

“Although they ran out of stock, they were very helpful and got us the supplies on time.”

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Posted 1 week ago

“The product was exactly as described, good quality and perfect for the intended use. The on-line transaction was quick and the product arrived sooner than expected.”

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Posted 2 weeks ago

“The postage was very fast, yet to try out the trolley but happy with service”

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Posted 2 weeks ago

“A* service”

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Posted 2 weeks ago

“not off to a good start 1st order sent wrong items had to return at my cost and await a refund re ordered the correct items and paid for next day delivery but faild to arrive received th day after”

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Posted 2 weeks ago

Dear Peter, Thank you for sharing your experience with us. Having a look further into this, I can only see x1 order on the system which was placed by yourself and refunded once goods were returned, please note our sales team are always on hand to offer any advice on sizing to prevent you from ordering the incorrect products. We appreciate your patience in this matter and your feedback regarding the shipping process. It helps us improve our service for future orders. If there’s anything else we can assist you with or if you have more insights to share, please don't hesitate to reach out. Thank you for choosing Ross Handling Ltd. We hope to have the opportunity to serve you better in the future. Best regards, Customer Service Team Ross Handling Ltd.

Posted 2 weeks ago

“I am still waiting to receive the order and so unable to comment on the enjoyment. Was disappointed by the lead time on delivery which I do not think wwas sufficiently emphasised at the pint of order.”

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Posted 2 weeks ago

Dear Phil, Thank you for taking the time to share your experience with us. We're sorry to hear about the delay you’re experiencing with your order, and we truly appreciate your feedback regarding the delivery lead time. We understand how important it is for our customers to receive their orders promptly, and we aim to provide accurate information at the time of purchase about expected delivery times. Which is why the truck is advertised as a 4-6 working day lead time on our website, which is clear. If there's anything else we can assist you with in the meantime, please feel free to reach out. We're here to help and hope to resolve this situation for you soon. Best regards, Customer Service Team Ross Handling Ltd.

Posted 2 weeks ago

Ross Handling Ltd is rated 4.8 based on 9,908 reviews